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March 2024 by Carlos S.
Don't like leaving a negative review I night dropped a 26 ft Could not get thru the procedures to night drop the truck. It was late Called Pico Rivera next morning to consider waiving the $20.00 fee Manager at that place didn't even knock off the $20.00 because he has no consideration on my troubleshooting!! I rent numerous trucks every time from Uhaul!!! The Manager just didn't take a customer into consideration!I I Never have a problem with Uhaul
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December 2023 by Laura Rivas
I want to write this review to thank Cesar for being such a friendly and helpful Uhaul associate! He always provides great customer service and a speedy check out process. Goes above and beyond and knowledgeable too. Thank you.
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September 2023 by Arron Clarke
Staff was very friendly and helpful. Really cool people there. I will definitely use this location again
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July 2023 by A Consumer
Don't rent from this store. Trucks are very poorly maintained and not clean. Windshields are filthy. Employees were lazy and made errors on my bills (could be intentionally). Overall, U-Haul long distance trucks are extremely uncomfortable, old, and not reliable. Their marketing tactics are sleazy and aggressive. To have a safe and pleasant moving experience, do not use U-Haul.
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July 2023 by Ashley Martinez
POOR SERVICE. No one acknowledges you when you walk in. Only 1 person in the register. There was a lady that could've helped her employee out but just walked outside and stood on her phone. I would not recommend coming to this location.
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June 2023 by Ruben Cortez
The young lady who was assisting in my check in was extremely rude and let her feelings of annoyance be known. The transaction should have been smooth but she made it unbearable as she was pushy and continued to sigh and roll her eyes every time I was looking at a prompt on the screen as if I’m just going to sign anything without reading or even check if my information was correct. I understand it’s a busy Saturday morning with a heavy flow of customers but I was in no hurry. I won’t be coming back to this location.
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May 2023 by Oswaldo Diaz
5/14/23 Today we rented a truck for 2:15 and forgot his name but he's a white dude with orange hair. He was cool and polite, helpful and respectful. He even tried helping us after hours even when the other girl said that it was 5 , they were closed and they couldn't "help us". He came outside to offer us assistance when we were trying to follow the return process from outside. He tried to help us get it figured out and he should be promoted or given a raise at least he went out of his way that his other co worker couldn't do for us. (Not that she had too) but the thought counts. He saved us time and we will be back. Other girl was so-so just needs to work on her fooshy-face
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May 2023 by Michael G.
I called a day prior to my reserved pickup to ensure my requested tools would be available, specifically, a furniture and appliance dolly. Once I arrived to pickup the truck and dollies, they had given away the last furniture and appliance dollies--none were available! I really needed these two dollies, and it really messed up my moving day because we did NOT have the reserved tools we really needed, and moving was very difficult because of this mishap. And to top it off, the clerk handling our check-in was unsympathetic, not offering any excuses, apologies, no sympathy to this plight whatsoever. I will never, ever go to another UHaul for moving services and equipment again, especially not the one in Pico Rivera, CA. The check-out process was nice, by the way, as all I had to do is give the clerk the key and walk away. But I will still never, ever go to another UHaul for any reason again.
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March 2023 by Andrew D.
They do not honor your reservation here, reversed my van 3 days before and came into to pick up and they gave it to another customer... Management is super rude and unprofessional.
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March 2023 by Armando Guzman
Takes them about 10 min to handle one car. By far the slowest uhaul I’ve seen. Come with patience because they are beyond slow. Took an hour since in line to get a truck I was renting for a couple of hours.
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February 2023 by Camille R.
Was looking to install a hitch and bike rack and took off a week of work to get it installed. Had my day scheduled but was told the hitch installer would b3 out the day i was schedueld for and wouldn't be back till Mon, when my vacation was over. I wasn't getting paid for my vacation so this would of been an extreme inconvenience, considering I was going to pay over 300 for the hitch and bike rack. It was rescheduled for another location thankfully thr same day but this change should have never happened in the first place. I think the business should know when workers wont be available ahead of time and not make last minute changes that inconvenience the customer.
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January 2023 by Daniel Quiroz
Terrible experience.The attendant was uncourteous, unprofessional, and looked as if they had just rolled out of bed. The attendant asked me for a emergency contact and I told him I didn't have one to give. The attendant then stated they wouldn't be able to finalize the rental without an emergency contact, I asked him why and then asked to see the policy requiring an emergency contact in order to finalize the rental agreement. The attendant said their manager instructed them so. I then asked to speak to the manager and the attendant gave me their card. I grabbed the card and the attendant then stated "you don't have to grab it so hard (or something to that affect)". I told him to just finalize the rental. The attendant then stated "I reserve the right not to service you (or something to that affect)" I then grabbed my DL and walked out.All in all I lost a out 30mns of my time since enterprise rental was close by.Never going back to this U-haul.
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December 2022 by Brian S.
Great customer service, i came here to get propane tanks refilled and the guy helping me out answered all my questions and explained how to check if my tanks were still good. I would definitely recommend this spot for anyone needing propane as they can actually refill your tanks as opposed to gas stations that only carry prefilled tanks with no guarantee of whether or not they will have filled ones available.
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December 2022 by Vincent Artemio E.
Well stocked location located right on the corner of Rosemead Blvd and Beverly Blvd. It was very easy to place my order online for the truck I wanted and review the rates. I have never rented a U-Haul before and was not experienced in driving a truck this size, but the transaction hassle free and truck was easy to drive. Make sure to return the truck at the required fuel tank capacity. Funny moment when we went in to sweep the inside of the truck before returning it and took a close look at the promotional poster. Enjoy your visit!
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December 2022 by Ulises Guzman
Needs another worker in the morning, specially in the morning when people are willing to be the first one to pick up equipment. They are very help, the equipment is clean and ready to use. When you returning the equipment they always helpful, and give you an stimate for the day of used. I always will recommend this location at 100% when do you need equipment to moved, that can be one day or two.
