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December 2023 by Michael (Chocolate Milk Enjoyer)
My family has worked for this company as well as had an account with them for cell service for over 22 years. We went in a few nights ago and after waiting 30 minutes just to talk to someone about buying new phones, the girl helping us did not understand our questions and the bald fellow I presume to be the manager, took one look at the nickname on the account and then looked at the drivers license and refused use service. He said the license had a different name than the T-Mobile account which would not let him do any transactions with us despite the fact that we explained the name on the account was a nickname (you can set a nickname on the app) and not the actual name for the account. He did not even bother to try to run our information and just told us it wouldn’t work if he did. We explained we were there for 3 new iPhone 15s, accessories, and a new contract so about 3-7 grand for our transaction and he did not care. When I asked him if he didn’t want our money he just said “No” so we went to Verizon next door and got superior service and pricing as well as better coverage. Don’t spend a cent here.
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November 2023 by Ups grade Vista
Terrible customer service very Rude ! Waited in line over 30 minutes well the manager and female workers were gossiping.
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September 2023 by Luis Godinez
Train your people better I was waiting for 1hr and yet no one can answer my question. Useless people
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September 2023 by M. D.
Easily the best T-Mobile store I've been too, the vibe is great the team has expert knowledge and they work to get you the best deal possible, they are a little more busier than some of the other stores in the area but it's clear why I don't mind waiting to go somewhere who's going to get my issue resolved the first time.
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September 2023 by Luis G
Unfortunately, I have to give this location only one star. I call for info, was placed on hold for 19 minutes, and forgotten about. I'll never get those 19 wasted minutes back.
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September 2023 by Pedro Castillo
The workers very helpful and patience
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August 2023 by Liam H.
Basics bait and switch advertising. They advertise one thing but in the end it's just another grab for your money. Wanting Hundreds, like $400 in my case to get the deal I thought to be free with sign up. Service was good though the man helping me being nice enough.
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June 2023 by Rachel T.
I was the second one who waited in line, but the staff just skip me and assist somebody else who just stepped in. And she ignore me for a couple times and bypassed me.
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March 2023 by James G.
The gentleman who helped me purchase my s23 Ultra went above and beyond. I would recommend this T-Mobile store for all your needs..
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March 2023 by Molly Guerena
If you have T-mobile this is the best place to go to if you need help.
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February 2023 by Oscar Vazquez
Great service as usual. Walked In recently and got attended to almost immediately. I knew what I wanted and quickly got the upgrade I needed with no fuss. Kike, who was speedy and friendly, had me in and out within a short while, while he also helped out his team.
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December 2022 by C
If I could give this store zero stars I would. The manager was rude and not friendly. Completely unprofessional.
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November 2022 by Patty N.
I called several T-Mobile stores to find out which one had the phone that I wanted and this one had it. It's not very far from my house so I drove out there, and Justin answered when I first called the store, and was very friendly and professional and when I got there, he happened to be the one that helped me, and I was very satisfied overall with the service and the professionalism, as well as all the information that was given to me shared what specials that would benefit me and what I could take advantage of. There's plenty of parking and overall very satisfied with the service. I will definitely be back for any of my cell phone needs. Thank you
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September 2022 by Amanda O.
Me and my girlfriend went in to change our numbers and upgrade. We did wait for about 45 minutes which was fine, the store was extremely busy but associates were extremely nice. We ended up getting helped by Ramiro who was super patient with us and answered all our questions and even helped to give us the best options and prices. We ended up walking out with 2 new iPhone 13 Pro Max and 2 new numbers, spending less than $100. Definitely worth the 5 stars for our experience.
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September 2022 by Maria L.
I went by to activate a phone it took about 1 hour they said I was good to go the internet in the phone never works I went back I was therefor like 2 hours they fixed the problem !so they said the next day I went back the internet in the phone never worked again they make me wait for over 1 hour and the person the help me name Moses was not helpful at all I was upset and try to explain to him how many hours I already waisted and he did not care in fact I know they took even longer in purpose very unprofessional They should hire people and training them properly I'll be moving to a different company thanks to this store and they awful costumer service by away phone still not working!!