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November 2023 by JEREMY WEGNER
My company uses this place all the time. Friendly and knowledgeable staff. So many other supply houses replace staff constantly and you can tell they don’t know what they are doing, not here top notch!
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April 2023 by Felicity
The manager there, I believe Heather. Is awesome she does such a great job with our orders! Highly recommend
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October 2022 by Joshua B.
As a supply house they will have what you need for HVAC installation, repair and maintenance. Customer service is crap, at least with whom I dealt with. A few weeks ago I had purchased some R410A, seal repair and ducting. I ended up not needing the refrigerant and never even opened the box or cracked the seal. I don't do A/C that much anymore so I wanted to see if it was possible to return the brand new unopened box. I understand policies about returning product but the way it was handled here was horrible. The guy behind the counter (heavy set Hispanic guy) was rude beyond belief about it and treated me like I was trying to pull one over on them. A simple "No sir, that isn't our policy. All sales are final here," would have been good enough. Instead I was laughed at and questioned on if I had an account and how did I buy it when this same guy was the one who sold it to me! Pitiful! Customer service is trash here and if you have no choice but to come here, stay away from that guy.
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June 2022 by Frank M.
Whatever you guys do don't talk to Heather. She is just rude, I went to return something and apparently she was having a bad day or something, who knows. She made some rude comments. I don't waste my energy on arguing with people like her. Johnstone, you lost my business.
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January 2022 by GITT LOW
They do NOT sell to the public! Just called looking for a limit capacitor and was told CONTRACTORS ONLY. Just ordered it from Amazon.
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December 2021 by Carlos Torres
My favorite heating and ac supplier.
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November 2020 by Rigoberto Rodriguez
I needed a capacitor for my AC unit and went to several locations, and may I add on their websites did not mention “Only Contractors”. Got turned away several times for not being a contractor! Finally found Johnstone Supply and they had my part and were willing to sell! OMG a business willing to do business! Thanks to these fine folks a customer went home happy and got his AC running again just in time for 100F heat;) awesome shop, great prices, and honest! Thanks for the sell Johnstone Supply!
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November 2020 by Eric Rogers
One of the better locations. Other stores it can be hard to get a call back but these guys are willing to take the time to research parts and get back to you.
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November 2020 by Tyler Zimmer
They are always helpful. Especially Lisa. They are fast and they always know what I need. Very knowledgeable and very friendly. I have never had a problem.
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November 2020 by steve lopez
great customer service...precautions taken for everyones safety
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November 2020 by J Gabriel H.
Heather, Lonnie & the rest of the team are off great helpw
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November 2020 by Mst Sanjida
The service is fast and i like it! I love it!
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September 2019 by Lora M.
Liz was super helpful and had great customer service! Liz was very knowledgeable about the products. I would definitely come back here again for any type of purchase!! Open to the public too.
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September 2019 by Miguel I.
Best HVAC store period. All staff is very helpful and know their stuff. Always going above and beyond. They are Always stocked with equipment and parts. Would definately recommend this supply store. Happy customer. Thanks guys!
