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March 2024 by rene castruita
I went in to rent a polestar 2 and upon reviving the vehicle it had leaves in the back seat and cup holder, outside was dirty, and was left with 13% battery, wasn’t checked or cleaned from what I can tell then a month after returning I’m still receiving rental charges and when i called they stated that if they’d like they can “charge you whenever they want even if it’s years out” such a frustrating experience.
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March 2024 by Christian Hernandez
The absolute worst, didn't have my vehicle ready multiple times. had to get a different one at extra cost with vomit in the back and junk food and trash under the seats AFTER it was supposedly cleaned. I had to take it myself to their cleaners to get it detailed andthey STILL MISSED THE TRASH UNDER THE SEATS. They charged me twice for the same rental and was told they can't do anything about it. Was hung up on after and now no calls are being answered and when they are I'm left on hold indefinitely This is absolutely insane. DO NOT COME HERE DO NOT DO BUSINESS WITH THE WOMAN THAT WORKS HERE.
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March 2024 by Laura Elias
Great service it was my first time at this location
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December 2023 by Kalpana M
Very long waiting time! Had to wait more than 1 hr to get o talk to someone. After talking to her , had to wait another 2 hrsSame for drop off!
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December 2023 by Danae
Made a reservation online for pickup at 12pm on a Saturday. Showed up just prior to our scheduled pickup time and the office was locked, lights out and not an employee in site.
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November 2023 by Jenny Lopez
Friendly staff. Service is quick.
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October 2023 by Zip Zop
Poor Customer Service, Reservations for Electric Vehicles are worthless, hey don't have any available but still advertise availability through online booking.
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October 2023 by Justin R.
Poor customer service. Complete lack of empathy. Reserved a vehicle days in advance. Arrived and they said no vehicle was available for what I reserved. They did not provide me an alternative vehicle at the price I reserved.
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September 2023 by Kathryn M.
Rent a car from any other company! I rented a car on a summer trip, the company billed me for a parking fee for the customer who rented the car AFTER I'd turned in the car, a week afterwards. When I tried to call, couldn't get through so I emailed them, I was told that it is my fee and that my deposit of $200 wasn't returned either due to damage. This was a lie, there was no damage. Then, they didn't respond after I informed them that I have the turn in receipt. Card still charged. Lesson learned. They are a dishonest company. Go to a different car rental.
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August 2023 by J Chen
Got a perfect mini van for this summer vacation with my family. I needed to return at a different location due to schedule changes. Dexter was super helpful and helped me change the reservation with no surprise charges. Highly recommend.
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August 2023 by UR NEMesIS
Car we received smelled of cigarettes, had trash inside and vehicle handled poorly. The year is 2023 for this review and we got a 2020 VW Tiguan, worst car to rent.
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August 2023 by Nanette Leos
Expensive and you'll wait over a week for your deposit back. I'm still waiting.
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June 2023 by Alicia Rodriguez
Horrible service. Waited over 30 minutes to be helped. Front receptionist lady helped another person meanwhile helping me. Unprofessional service.
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May 2023 by ibeth M.
Horrible experience! The SUV we rented was old and the gas tank was practically empty. On top of that the oil change necessary light was on and the air bag light was also on. We had no choice but to go to Hertz because our car was being fixed. While I was waiting another customer was returning his car early because there were issues with his car. From what I overheard the manager had said he would be reimbursed but the clerk said he has to call and request a reimbursement and it was not guaranteed. I definitely would NOT recommend this place.
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March 2023 by Mv R
Great customer service. They make everything so easy. And go above and beyond to help. Thanks guys.
