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August 2024 by Tony Buffa
The Check Engine Light came on while on my way to have a routine service. The service department was able to get the parts and fix the issues ahead of the estimated time.
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July 2024 by Leanne Nelmes
Hands down worse dealership experience of my life. When it with sensor brake issues, and maintenance, told warranty- then told over 20k in damage because a crack in a headlight- they kept my car I paid 3k in rental fees, 3 mths no car, receive back same issues! And they had me make an insurance claim. Lemon law… buy back. I’d drive 100
Miles to never go to this dealership again. Uneducated, false promises,
Sad Chevy use to rock
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July 2024 by Lovlani Schulte
Amazing staff and honest people
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June 2024 by Celia Gomez
Every time we took our truck for service here is a joke! Worst customer service ever!! They are not responding for issues they caused when they do the car service. From scratches, parts removed or damaged, water stains in the roof from a leak in a 2021 Chevy, greasy and dirty finger prints in the roof. Also, the front desk service is mediocre and the service is terrible. The guy had actitud with us. I’ll not recommend Victory Chevrolet Petaluma.
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May 2024 by Hoss sharifi
I had a great experience at victory chevy, I found the truck I wanted and sent an email to them with my offer for the truck and trade, Craig was my salesperson, and he responded very quickly, was very professional, he agreed on my offer and we made th e 3 hour drive down there. We arrived, and Craig came right out and greeted us. Within minutes, we started transferring Sirius xm, downloading apps, and getting everything updated to the new truck. Financing went smooth, had no pressure, just went over everything, signed, and was done in 15 minutes .
Some dealers I've spent hours waiting, here I was in and out in 45 minutes. I am very happy with my experience at victory Chevrolet and love the new truck. I am looking forward to dealing with them again for my wife's new car.
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May 2024 by Jose J
Victor Chevrolet service department is very talented honest and reliable I will definitely Recommend The team To service all your Chevrolet vehicles.
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May 2024 by Louis Langlamet
All the people I met and dealt with were friendly and knowledgeable. I was able to make an appointment quickly and easily. The work was done in a timely manner.
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April 2024 by Krystaelynne Sanders
RUN... Do not buy a car from here. Their cars have a history of engine failure. I bought what I thought was a brand-new car, and it didn't even make it to 100,000 miles. They are saying the engine failed and needs to be replaced. The car has less than 80,000 miles. Horrible customer service.
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April 2024 by Ceci Duran
DO NOT BUY ANY CARS FROM THERE! They sell you lemon cars. My husband bought a brand new Chevy Silverado from there. It only had 30 miles on it and on the second year he started having issues with the motor. He took it in to another Chevy dealership and after looking at it, they had to replace the whole motor and at first they wanted to charge us for looking at it but after arguing with them they reversed the charge. Then 6 months later the brakes started to fail, and then the air conditioning, and the sensor light wouldn’t turn off after supposedly they said they had fixed it. We’ve had so many issues with the truck! They deserve no stars at all! Oh when he went looking for a truck that day he wanted a different truck not the one he bough that they made him buy because they kept on pushing him to buy that one.
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April 2024 by Roger Mirchandani
Made an appointment for an oil change and was pleasantly surprised on how quickly my service was completed
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March 2024 by Monica Mariano-Perez
First time going to Victory Chevy, and they found everything in relation to my concerns within the first day. I've taken it to another dealership farther away, twice, and they weren't as fast, nor did they find these problems. Will for sure use Victory going forward. I believe his name is Denis in the service department. Good guy, easy to work with.
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March 2024 by anthony youngblood
Had a great experience here they are so much better than Platinum Chevrolet in Santa rosa, and they have trust worth mechanic, unlike platinum, who are crooks
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March 2024 by Richard Montoya
It's a bit sad to see the state of affairs at most Chevrolet dealerships nowadays. The employees seem overwhelmed mentally and as a result they deliver a mediocre customer experience. "Your car will be ready at noon" *I don't get any update until I called 2hrs later. "Let me call you back in 15min after I calculate the parts" *an hour passes with no response. Come on guy, thats 2 inaccurate follow ups. If you need more time just say so, but SAY SOMETHING.
Mind you, I was just getting an inspection to confirm I needed new brake rotors. Not to actually get them installed yet. Its 30min worth of labor, according to the bill I got. Why did it take over 5 hours to get an update? Something is WRONG with this process. I already knew I needed new rotors, did they nickel and dime me? Maybe. But Advisor Fernando Torres claimed an inspection was NEEDED. Not sure how these guys are incentivized but dear gosh are they good at wasting your whole day for a 30min job.
So at Petaluma it's $255/hr for labor. Abel Chevrolet in Rio Vista quoted me at $175/hr for labor. Grand total I would pay for brake rotor/pads installation at each place? $2900 at Victory Chevrolet in Petaluma OR $1900 at Abel Chevrolet in Rio Vista? A $1000 difference for two dealerships only 1hr 30min apart. Abel Chevrolet even also has WAY better customer service and they're not making little mistakes like failing to follow up on a phone call. Thats very basic stuff, its sad.
Corvette owners, the rumors are true. Abel Chevrolet in Rio Vista is the golden standard for chevrolet dealerships in the Bay Area. Every other dealership is just so mediocre, sad, and a waste of time.
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February 2024 by Andy Barnes
Car was in service a day longer than expected and the estimated labor charge was quite random given I’d already pointed out there was a TSB from GM for the problem I was experiencing.
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February 2024 by Brian Casey
We were very pleased with the service we received from Fernando at Victory Chevrolet. He communicated clearly and addressed all of our questions and concerns.
