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August 2024 by Lilette Tyler
The absolute worst! They said the car we wanted was still available. Told "them" we were leaving right then & let "them" know we had all financing available. Left work early, drove 33+miles in commute traffic over a toll bridge to then get a call when 10min away to be told the car was sold the night before!! AND they STILL have it advertised!! Guess they just try to get you in to possibly sell you another more expensive car. Would NEVER deal with "them" again!!
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March 2024 by Eric G
Sad to say this service department looks like it's gone downhill. First off, no one answers the phone. That is a bad sign. Several times the phone just disconnected.
Last time I took my vehicle here that messed up the service pretty bad regarding my transmission and I had to bring it back for them to remedy their mistake. It's a Escalade, one of Cadillac's premier vehicles, and they still didn't give it the attention it deserved. Looks like I have to go to dealership further away which is a terrible inconvenience. I hope the owner and service manager read this.
UPDATED. victory has really stepped up their game after some missteps and I am now a huge fan of the dealership. Things happen but it takes a great business to repair the relationship. I recommend them!
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November 2023 by Jake H.
My truck had an exhaist sensor issue that started about 4 weeks ago. I dropped off my truck to get it checked out and they informed me it would be 4 to 8 days to get the part. It has now been 3 weeks, I have called about 10 times, and half the time I just sit on hold and nobody answers, the other half of the time I'm told someone will call me back to provie an update and I have yet to get a call back. They charged me to diagnose the problem already, so if I take it elsewhere, I'll need to get ir diagnosed again and pay again. I have bought many cars here, but unfortunately I won't be buying a car or getting it serviced here ever again. I'd rather pay more elsewhere.
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October 2023 by Larry Guy
zero stars. this place is dishonest and unethical.
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October 2023 by MisterSF N.
Terrible service. Don't buy an electric car from them. They don't even know how to work on them. The service is a 1/10
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September 2023 by Jeremy R.
This dealership clearly knows how to snatch defeat from the jaws of Victory! I made an appointment to test drive the Lyric EV and was told that the car would be moved out of the showroom and ready for me but when I arrived there car was on the showroom floor and occupied by other customers. I was told that they might buy it so maybe no test drive. I got a bunch of mumbling excuses and platitudes and then left. Clearly Detroit's low standards of dealership service have not improved along with their cars. Looks like another Benz for me.
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August 2023 by Jill Richardson
NO STARS! Worst service ever! After waiting 3 weeks for a part they had my husbands car for 8 hours, after being promised it would be ready in one day. We called to assure it was ready, drove 20 miles to the dealership to pick it up, THEY HAD NOT EVEN TOUCHED IT!
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June 2023 by A C.
very shady! i was looking at the new Cadillac and authorized him to run my social once, I was only approved for a 30k loan and the car was 58k. The sales guy kept running my social even after i left the lot to try and get me approved! WTF who does that, I now have 6 inquiries on my credit report! from some weird ass banks, uncle credit union?? 780 - 680! that is Freakin insane. Be very careful when dealing with this car dealer
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May 2023 by Sarina S.
This dealership is by far the worst Cadillac I've been to. No one is friendly or outgoing or welcoming. Ive been to numerous Cadillac dealerships and moving forward I will travel back to South San Francisco to service my car at that location. As a female I'm not treated nearly as well as my spouse 80% of the time I'm even ignored. Was in the market to upgrade my vehicle & the salesperson didn't even acknowledge me only my husband. Went to service the car & my husband waited over five minutes to figure out where his key fob was while two teqs had a side conversation. Do yourself the favor. If you own a Cadillac you deserve to be treated like such at a Cadillac dealership. Go to a different location where they recognize without your business they have none. Would give zero stars if I could. Will not be retuning for a service or to purchase a vehicle ever again.
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March 2023 by fernando serrano
I took my escalade for service when I got it back right before I left their place I checked the secret compartment where I usually have loose change and my glasses and they were gone...when I went to confront them their first response was that they never had a problem like that before. Like if I was making dhit up...then they offer to credit me $40 dollars like if they where doing me a favor...my glasses alone where $400...I will never take any car there again..and if you guys don't want your stuff stolen I wouldn't needer....
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March 2023 by Kylee H.
I live about two hours away and contacted them over the phone about purchasing a 2023 Cadillac. Eric was so nice and helpful . Zero bs, and zero typical salesman mentality. He was so personable, easy, smart and fast. I would recommend anyone to this dealership. They had a ton of really nice cars/ trucks on the lot. It was easy to find, everyone in the place was so friendly . I was sent over to Kevin for the rest of the process to deal with the financial process... he made it extremely easy. He was really nice, straightforward, personable and professional. These are all qualities I feel like a lot of dealerships Lack these days . Could not have been a better easier experience. Really happy with my car !
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February 2023 by Dinah C.
I give Victory Chevrolet Cadillac my highest recommendation. Joel was terrific --very knowledgeable and professional--gave us A+ SERVICE!
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January 2023 by Kerry G.
This is the worst dealership in Northern California. People, read the reviews. So many complaints. Dont know how your still in business.
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September 2022 by Maureen Hogan
I was treated well when getting service on my transmission for Cadillac XTS
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May 2022 by Roman Zilberg
Awful experience, highly recommend you go ANYWHERE else!Want to acknowledge I understand that car inventory is low and today's car market is a mess. I came into Victory Cadillac knowing the exact car I wanted as it was on the Cadillac website marked "in transit". I left telling Terry that I did not want to sign any lease contract without the car. He called me the following week saying the car was 2-3 days out and I should sign the lease, so I came and signed the paperwork.Multiple weeks went by and no car, and constant lies from the dealership about estimated time.2 MONTHS LATER, the car arrived...(2 months of payments gone out the window)The car arrived without the other equipment I ordered and I was still expected to pay for something they told may not arrive for another 6 months.No apologies, and no offer of refunding money lost from not having the car. I had to deal with multiple members of management and GM HQ to get out of the lease. I was also told signing a lease contract without seeing the car is also questionable under California Law....This place is a joke. Don't give into their cute lies about it being a family business and them caring for their customers. Go anywhere else.
