-
August 2024 by Mary Glardon
Been doing alot of friendly business there for many years. New owner now. Employees are nice, but owner is often unkind and quite rude with lack of customer service skills or tact. Hard to find parking near as same vehicles often parked there all day.
-
July 2024 by victoria falkenthal
Absolutely great service since new management took over. Wonderful and helpful people. Many other services like notary, faxing, copiers plus they have some “desk supplies” like folders, cards, envelopes. Starbucks and Burger King walking distance! ???
-
July 2024 by K.B. C
Disappointed to say that when attempting to ship a package I was met with very unkind customer service. Online it indicates that UPS stores are able to handle USPS shipping. Other UPS stores in town have handled this seamlessly with prior shipments, but today I was literally scoffed at and spoken to as if I asked the counter clerk to do something tremendously out of her scope of duties. If this is not a service this location can provide, it should be posted at the location so customers can be made aware. If it is a service that can be provided, that individual needs remedial education. Regardless, basic customer service training is needed.
-
June 2024 by andrew binstock
Have been a customer for years. It was bought a year ago by a new owner and service has improved since then: more people behind the counter, so shorter lines; open longer hours; and open Sunday.
The folks working there are all professional, courteous, well-informed. I wish more stores delivered this level of professionalism!
-
June 2024 by Ken Savano
I just had the best experience at this store. It is so nice to see good customer service with a great smile and a helpful positive attitude. You both were amazing this morning and saved me another stop. Keep up the good work, see you on the next visit!
-
June 2024 by Elsie Fletcher
The employees and owner of this UPS store are very friendly and courteous. Best UPS store in Petaluma. I’m always able to get my shipping and notary services done in a reasonable timeframe. Please keep up the great work.
-
May 2024 by Paul Smith
I've been using the UPS store for 3+ years and have always received excellent service. Under the prior ownership I had a few lost packages, but this new owner has things running smoothly. Great improvement of staff personnel also.
-
May 2024 by Ronald E
Disappointing Experience: Terrible Customer Service
I recently had the displeasure of dealing with UPS Store's customer service, and it was nothing short of a nightmare. From start to finish, the entire interaction left me feeling frustrated and undervalued as a customer. Novena has the worst customer service. I would strongly advise others to steer clear of this company if they value responsive and respectful customer service.
-
March 2024 by Wei
I give 5 stars to this UPS store. The employee here were super helpful. I had my passport photo taken and documents notarization done here very smoothly.
-
January 2024 by Andrea B
Don't get your hopes up because of the Under New Management sign.The store isn't the same.No greeting cards and now a $2.00 charge to put 12 " of tape on my Amazon return.In fact, Amazon states on their return page that the UPS store would pack up my return so the $2.00 charge was Bogus.The old employees were much better and I will find another UPS store to give my business to.
-
January 2024 by Lara Birchler
Lamination services are twice as expensive as Staples and they messed up one of my sheets. I was surprised by the cost, yet understanding about the less-than satisfactory result because someone was being trained on the machine. I did not complain, but still the cashier took a moment to hand-stamp my receipt with red ink “NO REFUNDS ALL SALES FINAL”. This action was unnecessary and insulting to me.
-
December 2023 by Carmen
The new owner is wonderful. Great staff and she has done a lot to make the place clean!
-
December 2023 by Katrina Brown
Would give zero stars if possible. Tried to ship two packages, shipping costs were outrageous. Tried to cancel the shipments immediately afterwards and the store owner initially refused, stating that “no refunds” is printed on the receipt, which is conveniently printed on the receipt that you receive AFTER completing the transaction. Eventually she agreed to refund one package but not the second. When I asked her why one and not the other, she was not able to provide a reason other than citing their “no refund” policy and threatened to not refund either package. Basically, she was willing to lose a customer over $46. What a horrible and greedy way to treat your customers. I will never spend another dime at this business. This new ownership is clearly not a change for the better.
-
December 2023 by Mrs80070
Costs a little more but always worth it. Packages are well cared for and this business is very organized and staff is always willing to help and very polite. A few extra bucks for amazing service is always fine with me! New owner/staff seem to be doing a great job!!
-
December 2023 by Dana G
I love this UPS store! Twice now I’ve visited since it has been under new ownership and both times the owner was there with her sleeves rolled up providing excellent customer service and support to her staff. Most recently I had a hefty shipping job with multiple packages at once and she and her team member worked together to make short work of it all while also balancing work flow with other incoming customers. I very much appreciate the friendly attitudes all while being efficient and accurate. If I could give this store more than 5 stars I would!
