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August 2023 by Amy Champion
Hidden Gem! I've lived in Petaluma my entire life and did not know this place existed.... it was recommended by a co-worker and I'm so glad I listened. They have a huge selection of products, everything I was looking for, and more. Staff is friendly and knowledgable, and if they dont have it they will try to find it for you! I highly recommend checking this place out!!!!
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May 2023 by Autumn Rock
Good service from kind people, large selections on everything you'd expect a smoke shop to have.
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March 2023 by Saulo Bautista
This place was really clean. It was a really great environment. The staff was nice and friendly, and the security guard was a force to be reckon with. Top notch service, and very down to earth people. Would definitely recommend this place!!!!-Baquiovah Tattoos
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December 2022 by michael b.
Charlie is the man. They have the BEST service and the customer always comes first here. I had a small issue with a product and it was resolved and then some. CLASS ACT. - Michael B.
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December 2022 by Fernando Perez
Charlie was great! He knew his stuff. Highly recommend shop!
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November 2022 by Afaf A.
I needed some hookahs and charcoal for my Arabian themed party and this shop had it all . Hookahs , charcoal and lighters . The service was excellent. The store is massive with lots of options . Very clean . Parking was surprisingly easy for it being on the boulevard. Charlie was awesome he really knows his products and gave me high quality stuff . I ended up buying some lighters , these mini blow torches and some fancy cigars for my boyfriend. It really is a one stop shop .
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October 2022 by Leonard Wells
The best smoke shop in sonoma county. The manager is proffesional and knowledgable and will make sure all of your concerns are satified. I love it that they greet you by your name when you walk in the door. It makes me feel respected and conected. I recomend this spot to my friends and family. Thank you!
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October 2022 by Cody Buell
Expensive but great experience an awesome staff
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July 2022 by whelkpeopleofdoom
Great prices and the guy behind the counter is always very helpful and nice. There's a huge variety of stuff and the shop is really clean too.
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June 2022 by P Hewitt
From the moment I walked through the front door I was dazzled. Never have I seen so much selection from any smoke shop - I just stood there for a moment to take it all in.Almost immediately we were greeted by a very pleasant gentleman from behind the counter. As it happened, my daughter directed me to this store and we both our own shopping lists. But my list continued to get bigger as I took in all the selections. "The glass on my tank broke - do you have a bubble glass replacement? My vape has stopped working and I need a new one - do you have one; dual battery compartment - no tank?" Other questions as well, but every question was answered with a Yes.Cameron was possibly the best person we could've run into there - knowledgeable about EVERYTHING. I feel almost a little bad; between my daughter and myself we were rapid-firing all kinds of questions at him, and he had answers.Being local and basically finding the Big Box Store of all Vape Stores, this will be my first stop when I'm in need of something.Definitely recommend!
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April 2022 by Tyler C.
Great selection. Gentleman that helped me actually took his time to talk about juices and flavors. Thanks for that.
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April 2022 by No Name
This shop is amazing; they will most likely have what you need. If they don't, they will try and find something to suit your needs. They have an over abundance of variety, and their customer service is absolutely amazing! I am highly satisfied with my product, although the mark-up was really high. I bought a Mod that ranges from 40-45$ after shipping/taxes online for about 75+$ in shop. So they are on the more pricy side when it comes to smoke shops. With all things considered, you are paying for the convince to walk out with it same day and the knowledge provided by the people in shop. In conclusion, I am highly satisfied with my product and the amazing customer service I received! ? Thank you for the experience.
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February 2022 by Ananda P.
Went in looking for a nose ring. Man working there was super friendly and helpful. Nice selection of everything and nice environment.
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October 2021 by Robert Devilbiss
We had a little misunderstanding at first. But we now working a fantastic deal. Talk about customer service... A+, The ultimate, the best. The Empire Smoke shop! Thank you for your help!
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October 2021 by Nick Schlager
Very nice shop. Super friendly. Lots of different stuff and reasonable.prices.
