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April 2024 by Patricia B.
I am writing this review because I'd like to express my overall experience, and I need closure to move on. Dr Johnson has been my vet for over 30 years. I knew her when she was finishing up Vet school while working with Dr. Visco. I always felt and still do that my pets are in caring and experienced hands. She always got back with me with a follow-up. She is a brilliant veterinarian and I would recommend her to anyone. I appreciate her very much. Its her current practice that I struggle with. Once upon a time, Dr Johnson had a dream team that was the glue that kept everything together. Theresa, a vet tech, was full of sunshine, and was an amazing excellent problem solver. She loved what she did and you knew it. Mya, a vet tech, was wonderful as well. She truly cared and she too loved what she did. Kim, helped with just about everything. She was calm and excellent at what she did. Super easy to get along with. She loved her job, and it showed. Ariel was the receptionist. She was informative with accurate information, always answered the phone, and rarely put the customer on hold. If she did, she got right back with you. Dr. Johnson's husband was the Office Manager. He was accessible and extremely helpful. This team had a common thread. They loved what they did, and they appreciated your business. Unfortunately, that was the past, and the office in my opinion was never the same when they left. It would be mean spirited for me to point the finger at her current staff so I won't do that. I have many examples of my personal struggles of what I'd call poor customer service, lack of customer appreciation and unprofessionalism. That's why I left. Sometimes it's better to do the right thing than always being right. I've moved on to Central Animal Hospital and they treat me well. They seem to love what they do and it shows. That's not a lot to ask for as a customer.
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November 2022 by Larry G.
We needed a new local vet after our vet in Novato retired. Our aging cat had been diagnosed as being diabetic and we needed to follow up on that. We were very pleased with the gentle, informed, caring atmosphere we found. The office, the techs and the vets are all top notch which is high praise coming from my wife whose brother is a retired veterinarian.
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October 2022 by Meg B.
Unmitigated gouging for money. Using the love and concern people have for their pets to extract as much money as possible. Not being honest. Allowing animals to suffer unnecessarily instead of giving them a humane solution. Padding clinical procedure, gouging, and releasing dead dog walking! Unconscionable thievery. The type of person who shakes your hand with one hand then with other hand 'picks your pocket!' Horrible and inhumane! Zero stars! Only an ALARM!!! Review finished. I'm done.
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September 2022 by Kate G.
New to the area, i had tried one vet clinic but wasn't thrilled with the cold detached after consult from the vet/owner so looked further for another vet to see my cat. I read many reviews but Washington Square caught my eye and I made an appt with Dr. Boutilier who happened to have the first appt open. To say I was impressed and immediately connected by her warmth and manner of relaying information is putting things mildly! She was very honest with me and didn't go ordering a bunch of tests..she referred the allergy symptoms to a dermatology vet to narrow down what was causing the iching/licking problems. She easily could have had me come back for all kinds of tests but knew the dermatology vet could probably get there quicker. She sees dog allergies on a daily basis but cat allergies are not that common. (this is not to say she wouldn't have eventually helped the allergy in my cat; she just wanted the fastest result by referring). She is still my cat's vet for all other issues and i feel so lucky i found this clinic. While my bond is definitely with Dr. B, I would see any of the other vets in the office if necessary.
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August 2022 by r t.
Dr. Zweiter is amazing. When we brought our dogs for their first visit, she really talked us through our options for a few things - never upselling and always trusting us as the dog parents to make the call. She checked in regularly to see if what we were trying worked. One of our dogs ended up with a horrible quickly progressing illness and Dr. Zweiter worked with us and what we wanted for our pup to ensure that we felt we had done everything but not too much so our dog was unhappy in her last days. She consulted with experts about our case and dug into the most recent research. The care she provided to us in our dogs last few weeks of life was impeccable (and her soft caring voice always made me cry). So grateful for the care we received, the lack of guilt for making hard choices, and the humanity we experienced while caring for our pup.
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January 2022 by Corin P.
I found this place on recommendation and brought my Labrador Retriever here for over two years. He had gastrointestinal problems as a puppy and they were able help rectify the issue pretty quickly by changing his food (who would have thought?), after I went through about six months of run around and multiple office visits with another vet in town. Everyone who works here is great. Prices are fair and they do not up charge you. They actually answer simple questions over the phone so you are not using office time unnecessarily. As an existing client, I never had trouble getting in for an appointment and they always managed to fit me in. I really trusted the veterinarians' recommendations and I felt like treatment was provided based on what was best for my pet, not necessarily for their business. I have unfortunately relocated out of state so can no longer bring my dog here. I'm very disappointed since it can be difficult to find such great veterinary case as provided by Dr. Johnson and her team!
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December 2021 by Erin S.
Until today we were happy with the service and care, by this practice. Our dog has been a patient for a few years. We recently adopted a rescue kitty. He hasn't been acting like his usual self. And, his litter turns color if there is something off about a cats urine. Ours, was orange today. So, I called, 'our' veterinarian. I told them who we were . They looked us up and confirmed we are the dogs owners. And, then told me I have to wait until the end of December for what might, be hurting our cat. I guess, I expected them to at least say they would 'fit' him in early or late during next few days. In fact, initially when thinking it was our dog, they sounded as though they might fit him in. I asked what I am supposed to do....is my cats health threatened? The person on the phone didn't seem to care. They told me to call an Emergency Hospital. These places cost a significantly higher fee. I was hoping to avoid that as, we have a relationship with Dr. Johnson's practice. I was wrong. I am going to a new veterinarian on Monday, 6 Dec. This is 1 December. The other office says we can watch our cat. And, not to be concerned. I still have an option to go to ER if needed. I'm sad to say, we will be requesting our dogs records soon, too. I'm going to take him somewhere else. Bummer. I thought we had a good relationship with this office.
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July 2021 by Dave B.
I found a lump on our dog's throat yesterday morning and called the clinic at 7:30 am (30 minutes before they opened. They answered the phone and I told what was going on with my dog. They said I could drop her off right away and within two hours I got a call back after the initial exam. They told me how they would proceed and if I was OK with the plan. A few hours later they found that she had a fox tail in her throat that caused an infection. The lump was drained the infection was clean the fox tail was removed and she was resting comfortably. I picked her up that afternoon and she was still a bit groggy but looked much better. Today she seems good as new. She's eating she's responsive and back to normal. I can't say enough about how great everybody at the clinic was and how professional they were. They really seem to care about their patients and their patients owners! Thank you so much for everything!
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April 2021 by Heather M.
AWFUL CUSTOMER SERVICE. It is understood that businesses are overrun due to backup with Covid, but the rude condescending tone when a family member called today about her dog, showing unusual signs and to see about an appointment, is UNACCEPTABLE. Why even be in a line of work caring for others loved ones if you're going to be an absolute rude witch to your clients? Especially when they are feeling worried and not knowing what's wrong with their beloved pet? It's sickening and I hope this woman gets terminated. My family has been bringing animals to this vet for 20+ years, I am absolutely disgusted with today's service. I will NOT be referring anybody else to this vet, and I will be sharing this awful experience with all pet owners I know.
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January 2021 by George S.
Outstanding, compassion staff. Dr Johnson is knowledgeable and humane. Helped us understand the extent of disease and our limited choices. Provided great care to our sick cat. Though we transferred to the hospital where our cat was finally put to sleep, this group called and sent a card of condolences. Class act.
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January 2021 by Danette C.
I can't praise Dr. Johnson and her team enough. I moved out of Petaluma 7 years ago, but while I was living in Petaluma Dr. Johnson and her team gave my dog outstanding care. Since I moved away 7 years ago, I have called Dr. Johnson to confer with her on other issues regarding my dogs care. She has never refused to talk to me or even charge me for her consultation. Today, my dog is 16 years old and it is time to let him go. After the initial 'quality of life' visit with my local vet, I called Dr. Johnson's office to consult with her. Understand, she has not seen Tu in 7 years. Obviously, she could not give me a diagnosis or any other professional opinions about his condition. Yet, she was willing to talk to me and answer some questions, for example, what it means that his body temp was a bit low. She returned my call after a long, busy day and terrible weather to drive home in. Such is her dedication, professionalism, expertise and compassion. This is what you want in a veterinarian. I have a deep, unwavering respect and appreciation for Dr. Johnson and her team.
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October 2020 by Sandra J.
This Yelp is long overdue for this AMAZING place. My daughters and I are huge animal lovers and we had taken on the task of rescuing a very neglected dog during the heatwave in hopes of re-homing her, which by the way we did find her an amazing home, anyways my experience here started with the first person who answered the phone and I believe her name is Sarah, or maybe Sharon, regardless she was a true angel! The rescue dog hurt my 13-year-old Chihuahua bear accidentally, she was only a puppy but she injured his back and he couldn't walk , then he wasn't eating and then threw up all day and night for days. I stayed home from work to care for him and try to find a vet to get him into and it was one of the most stressful, hard and heartbreaking experiences I have been through! After going through this for four days straight with him only getting worse and then started to throw up blood I called every vet within 45 miles trying to get him in to be seen as soon as possible. I had a bad experience with a Vet in Cotati and everyone I called were just very so cold and showed no sympathy so I knew it was going to be near impossible to find a place to not only get him in soon but also be able to handle him because at this time all the new procedures for COVID had gone into affect and I knew it would be near impossible to have him seen in a cold, unfamiliar place with unfamiliar faces while being under such distress especially without me being able to go in with him especially after the bad experience he just had with me there but this place was everything far from cold! She answered the phone and was genuinely compassionate and so kind and patiently listened to all my details and concerns while I sobbed on the phone. She reassured me that they would be able to at least examine him and get him in the next day as an emergency appt. The first appt he was there for over five hours and they kept in contact through the entire process and even stated what a good, sweet boy he was. Every other place that I had called and spoke to throughout that week all said it didn't sound good so "good luck finding a vet to get into quick as a new patient and so I drove from Rohnert Park to Petaluma with my daughter saying our goodbyes with my heart breaking as I handed him over to Sarah who still put me at ease with her genuine kindness. After waiting four hours in the parking lot my daughter and I decided to go wash the car to keep our minds busy and during that time the doctor called me and putting him down was not even a discussion. She was so knowledgeable and her voice is just so soothing and it was at that moment I knew I made the best choice by bringing him here and I will never take my dogs to another vet no matter what! Dr. Boutilier is so knowledgeable and so passionate as well as Dr. Johnson and they even called me to check up on him that same night after spending six hours with him and then even called again during the weekend to follow up with some more things they wanted to check and see how he was doing. I can't express enough how amazing this place is and if you care for your dogs as much as I do, this is the place to go, from start to finish they are true compassionate professionals that go above and beyond! Even with all that and their quick response to your needs and the patience of all your questions and how fast they got my dog in they are also so reasonably priced that it was just so surreal! I have been extremely busy with work lately so I have not had a chance to get Bear back in for his follow-up but I will be calling them this week so that they can continue his care and see for themselves that from their treatments and the medications they prescribed, he is now walking, gaining his weight back and is back to being himself and it is because of THIS vet so if you are on Yelp looking for a place to take your Fur-baby.... look no further because you will not be mislead, brushed off, taken advantage of or find a better vet within 45miles of here and if I could give 10 Stars I would becaus
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June 2020 by Stephanie M.
Fabulous care for our pet, and patient explanation of procedures from the vet. And really clear social distancing procedures. A+ all around.
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January 2020 by Sydney D.
I am so happy that I chose to use Washington Square Clinic. They got my pup Charles in super quick and saw him in between appointments. I picked him up and he was so happy. It is definitely worth coming here. You get what you pay for and they are fabulous.
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November 2019 by Mireya Z- N.
I just moved to Petaluma and had to find a vet that could get my pup in right away. I had called every other vet in town and this was the only place that could get him in and they were able to see him right away. Thank goodness too because it ended up being heart failure. My poor pup was having trouble breathing and the vet saw the signs right away and put him on oxygen. Long story short, the staff and vet were so kind and helpful. They kept me up to date every minute and every step of the way. They gave me options and they eventually helped me make the best decision for my pup, which was to put him down. This was the hardest thing I have ever had to do and they were right by my side. I received my pups paw print in the mail a few days later and his ashes a week later. I would definitely recommend this vet and give them a try. I wouldn't let the negative reviews sway you.
