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November 2023 by Christian W.
I won't beat about the bush here....there is one checker round about 6am that is very difficult to deal with, very slow and definitely not customer friendly. The long line contributes to unruly patrons. I almost refuse to buy groceries here because of the uncomfortable experiences. Can this Safeway please give this cashier a severance? Other than this, Safeway is a great store.
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September 2023 by Perry M.
As I was familiar with this particular store and pharmacy, it was the first place I thought of when I needed to get a prescription for Paxlovid. It was day two of having symptoms for COVID and time was critical for starting this Rx. The pharmacy received my prescription and got it ready promptly and, as promised, gave me a call. I had given them my insurance information over the phone. I asked what my cost will be and they said something like, there should be no cost. When I got there, wearing a mask, doing the final paperwork I was informed, due to some glitch with my insurance there was a $12 balance. I didn't care, I needed to get this. The supervisor on duty took note and said, "That's not right, there shouldn't be any cost." Who was I to argue. The supervisor went to their workstation and started entering or re-entering my information. It took a few minutes, but they came back, saying, "There you go, no charge." I was truly impressed with the above and beyond the usual level of customer service that is so often seen. The takeaway is not that I got my prescription at no charge, it is that the staff showed concern and tried to correct some problem with my insurance. A heartfelt, thank you for your help.PS, the Paxlovid really helped.
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September 2023 by Cris B.
Plainly I Am Just Going To Move On And Get On With My Life And Transfer Elsewhere. Plainly There Is Absolutely No Competition Of Any Sort. May Be One Day In The Not So Distant Future That Get A Different Store Director Then I Might Consider Coming Back.
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August 2023 by T O.
Sadly, the store is utterly disgusting. You will see numerous inclean dogs in carts, sitting where our children are supposed to go, exposing them to fecal bacteria and other types of bacteria and God knows what. Several requests made to management to enforce the California health code have gone ignored. So, we switched to Raley's, which has prominent signage and they enforce the health code. Raley's is a much, much cleaner and better store.
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April 2023 by Ana Rosa O.
Have been going to this Safeway for years, but I had to leave a review on the conditions of their bathrooms. They really need to pick up there health protocols because those bathrooms are the opposite of clean.
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April 2023 by Melanie P.
The women's bathroom was nearly unbearable. I have never seen anything like it at a place where you are shopping for food. It was as bad as, if not worse, than a dive bar. I expect better from any Safeway, but having it be in the town of Petaluma just makes it even worse for me. I feel like I will never be able to shop there again.
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March 2023 by Diane D.
During the pandemic, I wish people would've reviewed businesses on the curve! Looking over the past reviews I wonder if most of the discontentment was caused from being poorly staffed during very challenging times. I don't like the hassle that Safeway corporate makes you play to get discounts. Prior to heading to Safeway, I spent about an hour checking out the ad, the "Just for U" section, coupons etc. I rarely have that kind of time. Why do grocery stores subject you to homework to get the best price? That being said I spent $200 for a $350 order. Shopping Friday sales help as well. Some of my past experiences at this store have not been stellar. It seems to get better with each visit. Mikey was my cashier. He was friendly and efficient. What else can you ask for? The Starbucks barista suggested I get the Friday special that included a pastry. The $6 special was cheaper than the drink alone would be. Finally , Austin helped me with my cart in the lot. We exchanged pleasantries, he was quite lovely. I drove away $200 poorer, but with a smile on my face.
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March 2023 by Mark K.
This is a good (above average) Safeway in comparison to other Safeway markets. My main gripe with Safeway (in general - not specifically this location) is the long wait to check out. I've never had to wait at self check out, so, that alone, would make this my favorite Safeway. Safeway has never been an exciting market chain. You can get your essentials and call it a day. If you want something special, go to Trader Joes, Whole Foods or the Petaluma Market. NOTE: Pet peeve # (I lost count): Getting to the checkout and finding that your sale item (marked as on sale) is actually not on sale.
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February 2023 by Hana B.
This store is extremely dirty. Always garbage on the floor, which I've slipped on, on more than one occasion. I've worked at grocery stores and customer service for 20 years, and Safeway is known to be terrible, but this one takes the cake. The store Director has never been helpful when I ask for a manager, and he smells of alcohol while on the clock. It's just a very poorly run store. The homeless bathe in the bathroom just as they do at the Mendocino Ave, Santa Rosa store. I understand you can't control the outside world, but maybe get a manager who seems to care a little more. All these stores have young men who seem to be more busy on their phones or hitting on women that come in, instead of a level of professionalism.I won't be returning to this Safeway. I'd rather lower my standards more and go to Grocery outlet. That's how unhappy I am with the service here
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December 2022 by Nicole B.
Why is this store closing at night? This is not the first time either.... Over the last two months this Safeway has been repeatedly closed until 5am. And each time I ask employees why they're closing they say oh because our nighttime manager decided to. I've also gone in the next day and asked their employees why they were closed and they had no idea that the store was ever closed at night and why they were closing. There are multiple cars parked out in the parking lot as well. Multiple employees in the store that you can see through the doors. They need to realize either they change their hours permanently and not be open 24-7 or keep they hours they have now. They need to remember that they are the only 24 hour store that is open besides CVS. Frankly, CVS does not carry everything that you might need in an emergency. I've gone multiple times to Safeway during an emergency to find out that they were closed and not opening till 5:00am. I then had to wait till 5 am.... I understand once in a while, needing to close either during construction or the lack of employees but what I don't understand is that it's now becoming a regular inconvenience .
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November 2022 by Parks Jacks
each person has there own experience its different for each person sadly its convience for me or i wouldnt go
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August 2022 by Nick T.
It's a Safeway! Nice employees. What do you want me to say? go there for groceries n stuff
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August 2022 by J K.
Why dont they see if they can get another merchandiser in isles and pay lines Clearly violated ADA directives!!!
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May 2022 by Sarah S.
There was dog (I hope) feces on the floor of isle 6. 2 weeks there was broken glass on the floor of an isle, which was not getting tended to for 30 minutes. Pay the staff more and offer better benefits, as a corporation, to retain your staff. This is disgusting and disappointing. As a corporation, I hope you're embarrassed. As for the staff currently here, I'm sorry, I'm sure you're doing your best, and you deserve a company that more competitive and harbors a fun and positive culture.
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May 2022 by Jan R.
The cashiers just completely f***** every veggie I bought by chucking it at the bagging area. Avocado, tomato, even the broccoli was disfigured by the time I left. What a b**** of a cashier. Lol