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February 2024 by Ian W.
This by far has to be one of the worst grocery stores I have been to. The meat counter and associated refrigerated sections have pretty pathetic cuts of meat. I also think it's pretty trashy to sell expired meat as "managers special" . As far as the checkout, it takes forever to get out if that store. I wish a store like Oliver's would move into town .
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January 2024 by Nico H.
never and I mean never get the seaside combo I bought it for a early morning snack thinking it would be a safe choice but I was terribly wrong during the ride home I smell a agonizing smell from my sushi and I didn't realize it was a waring from an Guardian angel to throw it out the window or leave it on the side of the road but I was clueless. the smell got even worse the closer I got home I thought the smell was just the fish because sushi sometimes smell bad but I was wrong. when I got home I opened the sushi container and got blown away by the stench of something I could only describe as a nuclear meltdown. I mean this was bad but I idiotically continued. the millisecond I put it in my mouth the rice that usually has no flavor turned into a waxy texture similar to eating a candle that taste like a dead rat with maggots in it. then the fish took its turn to play the fish tasted like a frozen ice cube that was made out of mold I swear I felt fuzzy in the fish. and you might be wondering why I didn't just spit it out when I tasted the rice Well, I will tell you the seaweed on the sushi literally got stuck to the top of my mouth I thought I was gonna have something that smells Like rotten tomatoe on my mouth for life. I could not spit it out no matter how much I tried I probably looked so dumb trying to spit it out and not being able to. I literally had to put my fingers in my mouth and swallow it in the moment I swallowed it that's when all hell broke loose I am not joking my stomach growed in less than five seconds it sounded like the krakatoa volcano I mean, I knew something was gonna happen, and I knew it wasn't gonna be good keep in mind this is all from one piece of Unheavenly sushi. moments later, I feel my anus Start to feel a little weird. and at the moment is when I realized the hole plan of this demonic piece of sushi like I mean, the hole was the goal. at that point I realized that I couldn't escape It's a trap I wiggle to the bathroom because I open up my legs A poll of lava will come out of my anus. it takes about a minute to get to the bathroom and I was sweating. I was scared and terrified on what else this demonic little sea creature might do to me because I will be defenseless while I am on the toilet. This lava in my butthole felt like getting a tattoo on the hole. While I sit down lava pours out of my buttox as I sit in relief, knowing that I might just be OK but then the second growl comes louder than the first one this time it's not going down it's going up top floor I mean. Mayday Mayday this is a code red. I thought the parTy was over but I guess not. I guess some of the guest stayed over after the party was done and now they want to leave through my mouth while I am sitting on the toilet about 5 pounds of just stuff that was sitting in my stomach compiles all over the bathroom floor. I am speechless on how one piece of sushi can do all this damage. after all the damage was done, I felt a little woozy, but I was proud of myself for overcoming the sushi. I think I am a better person now because of that experience. so to anybody reading this please never get this. Safeway take this off the menu before it claims more victims Of its ability to destroy people
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December 2023 by Eddie R.
Don't come here, iv had the guy who cleans the floors try and fight me. Called the store manager and he acted like he couldn't care less. Went here on Christmas too (left my family) and they wouldn't let me in 10 minutes before closing. This Safeway has really became the worst place to grocery shop in Petaluma.
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November 2023 by Christian W.
I won't beat about the bush here....there is one checker round about 6am that is very difficult to deal with, very slow and definitely not customer friendly. The long line contributes to unruly patrons. I almost refuse to buy groceries here because of the uncomfortable experiences. Can this Safeway please give this cashier a severance? Other than this, Safeway is a great store.
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September 2023 by Perry M.
As I was familiar with this particular store and pharmacy, it was the first place I thought of when I needed to get a prescription for Paxlovid. It was day two of having symptoms for COVID and time was critical for starting this Rx. The pharmacy received my prescription and got it ready promptly and, as promised, gave me a call. I had given them my insurance information over the phone. I asked what my cost will be and they said something like, there should be no cost. When I got there, wearing a mask, doing the final paperwork I was informed, due to some glitch with my insurance there was a $12 balance. I didn't care, I needed to get this. The supervisor on duty took note and said, "That's not right, there shouldn't be any cost." Who was I to argue. The supervisor went to their workstation and started entering or re-entering my information. It took a few minutes, but they came back, saying, "There you go, no charge." I was truly impressed with the above and beyond the usual level of customer service that is so often seen. The takeaway is not that I got my prescription at no charge, it is that the staff showed concern and tried to correct some problem with my insurance. A heartfelt, thank you for your help. PS, the Paxlovid really helped.
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September 2023 by Cris B.
Plainly I Am Just Going To Move On And Get On With My Life And Transfer Elsewhere. Plainly There Is Absolutely No Competition Of Any Sort. May Be One Day In The Not So Distant Future That Get A Different Store Director Then I Might Consider Coming Back.
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August 2023 by T O.
Sadly, the store is utterly disgusting. You will see numerous inclean dogs in carts, sitting where our children are supposed to go, exposing them to fecal bacteria and other types of bacteria and God knows what. Several requests made to management to enforce the California health code have gone ignored. So, we switched to Raley's, which has prominent signage and they enforce the health code. Raley's is a much, much cleaner and better store.
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May 2023 by Joel S.
Best late night grocery service in Petaluma.... Well they're the only ones but they're still the best. Sherry is the sweetest lady with the most gentle spirit, always willing to help. To all the folks bagging on the staff here I say get a life Karen, loosen up a bit, if you're nice to people they'll be nice back. Instead of being in such a hurry and blaming them, maybe you need to leave your house a little earlier, it's not their fault they're busy. To all the folks complaining about lack of masks.... Isn't it funny how time changes perspectives? Now we know that masks do nothing against covid, you were wearing one for nothing and probably still are cuz you're stubborn and don't accept the truth when it doesn't agree with your narrative. Guess what? Science doesn't care about your feelings or opinion. Shout out to all the hard workers everywhere serving the public CUZ THEY HAVE NO CHOICE NOT TO, you are valued and should all be given raises and vacations, just like everyone else that stayed home during this trial. May you find that pot of gold at the end of your rainbow
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May 2023 by Ana Rosa O.
Have been going to this Safeway for years, but I had to leave a review on the conditions of their bathrooms. They really need to pick up there health protocols because those bathrooms are the opposite of clean.
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April 2023 by Melanie P.
The women's bathroom was nearly unbearable. I have never seen anything like it at a place where you are shopping for food. It was as bad as, if not worse, than a dive bar. I expect better from any Safeway, but having it be in the town of Petaluma just makes it even worse for me. I feel like I will never be able to shop there again.
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April 2023 by Diane D.
During the pandemic, I wish people would've reviewed businesses on the curve! Looking over the past reviews I wonder if most of the discontentment was caused from being poorly staffed during very challenging times. I don't like the hassle that Safeway corporate makes you play to get discounts. Prior to heading to Safeway, I spent about an hour checking out the ad, the "Just for U" section, coupons etc. I rarely have that kind of time. Why do grocery stores subject you to homework to get the best price? That being said I spent $200 for a $350 order. Shopping Friday sales help as well. Some of my past experiences at this store have not been stellar. It seems to get better with each visit. Mikey was my cashier. He was friendly and efficient. What else can you ask for? The Starbucks barista suggested I get the Friday special that included a pastry. The $6 special was cheaper than the drink alone would be. Finally , Austin helped me with my cart in the lot. We exchanged pleasantries, he was quite lovely. I drove away $200 poorer, but with a smile on my face.
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March 2023 by Mark K.
This is a good (above average) Safeway in comparison to other Safeway markets. My main gripe with Safeway (in general - not specifically this location) is the long wait to check out. I've never had to wait at self check out, so, that alone, would make this my favorite Safeway. Safeway has never been an exciting market chain. You can get your essentials and call it a day. If you want something special, go to Trader Joes, Whole Foods or the Petaluma Market. NOTE: Pet peeve # (I lost count): Getting to the checkout and finding that your sale item (marked as on sale) is actually not on sale.
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February 2023 by Hana B.
This store is extremely dirty. Always garbage on the floor, which I've slipped on, on more than one occasion. I've worked at grocery stores and customer service for 20 years, and Safeway is known to be terrible, but this one takes the cake. The store Director has never been helpful when I ask for a manager, and he smells of alcohol while on the clock. It's just a very poorly run store. The homeless bathe in the bathroom just as they do at the Mendocino Ave, Santa Rosa store. I understand you can't control the outside world, but maybe get a manager who seems to care a little more. All these stores have young men who seem to be more busy on their phones or hitting on women that come in, instead of a level of professionalism. I won't be returning to this Safeway. I'd rather lower my standards more and go to Grocery outlet. That's how unhappy I am with the service here
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December 2022 by Nicole B.
Why is this store closing at night? This is not the first time either.... Over the last two months this Safeway has been repeatedly closed until 5am. And each time I ask employees why they're closing they say oh because our nighttime manager decided to. I've also gone in the next day and asked their employees why they were closed and they had no idea that the store was ever closed at night and why they were closing. There are multiple cars parked out in the parking lot as well. Multiple employees in the store that you can see through the doors. They need to realize either they change their hours permanently and not be open 24-7 or keep they hours they have now. They need to remember that they are the only 24 hour store that is open besides CVS. Frankly, CVS does not carry everything that you might need in an emergency. I've gone multiple times to Safeway during an emergency to find out that they were closed and not opening till 5:00am. I then had to wait till 5 am.... I understand once in a while, needing to close either during construction or the lack of employees but what I don't understand is that it's now becoming a regular inconvenience .
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August 2022 by Nick T.
It's a Safeway! Nice employees. What do you want me to say? go there for groceries n stuff
