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February 2024 by Lucinda R.
WATCH OUT! You will be taken advantage of. I used Robb & Messer moving in a move in August of this year from on home in Corte Madera to another in Corte Madera. The estimator, Rich, took good account of my moving information and he was provided with accurate information regarding the challenging driveway at the new home with a request that he inspect the situation. On the day of the move the crew arrived with not enough men to complete the job. Not only did the move cost TWICE, YES DOUBLE as much as estimated it took two days instead of one. The moving crew was certain that Rich didn't go an look at the new home and they arrived unprepared. After complaining directly Robb and Messer offered a paltry 5% refund and never took any accountability or apologized for their negligence. I sent 4 emails requesting the 5% refund, was told twice it was coming, but I never received it. DO NOT FIND YOURSELF IN THIS SITUATION.
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January 2024 by E S.
Did a tricky move from LA to Sonoma County with 2 trucks. Both homes up steep narrow hillsides. One unpaved. Have to shout out to Ron and Dan who drove down from Petaluma and lead the move team in LA, then drove the trucks up north and lead the unpacking. They both went above and beyond all the way around. Without them it would not have happened. Overall, the rest of the Robb Messner team was good, but afew things you should watch out for. If you're moving somewhere with limited accessibility, make sure they visit that location ahead of time to assess needs. They said they would do this but they didn't, and the trucks got stuck halfway up our driveway and it took a bit to get them all the way up. In terms of packing, it was well worth them packing heavy items such as large mirrors and artwork, but when it came to some random small items we had them pack, we were unhappily surprised to find a number of boxes were packed with only one item. You pay per box and this was just wrong. If you book early, best to check in afew days ahead of time and review the plan with them, this would have helped with some miscommunication that happened on our first day. It all got straightened out though and overall they are a solid company that I would use again.
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December 2023 by William R.
We used them for moving from Petaluma to Rohnert Park in November 2023. Very professional, friendly, and efficient service. They sent someone out to do a walk thru to give us an estimate, and went out of their way to answer any questions and/or concerns we had. The movers themselves were fast, friendly, and efficient. Our move went very smooth and quickly and we are very happy with the service and the fair price. Would recommend and will consider them again in the future.
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April 2023 by Kim Noreen Anderson
Just now finally getting everything fixed and replaced after 6 months. They were highly recommended by a friend and I think they might be very good if you're using them locally. But, essentially, they brokered us out to somebody else who was a subcontractor who hired other subcontractors. The price went up by more than $7K weeks before we were moving. So much was damaged and missing causing untold aggravation and inconvenience. Too much that was missing is irreplaceable. We ended up getting a little over $500 for more than $3500 worth of items (deductible) and the paperwork was especially aggravating. I would not use them again and I would not recommend them because of this experience.
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February 2023 by Amy P.
RUN FROM THIS COMPANY AND DO NOT LOOK BACK. Zero stars. Complete failure from start to finish. Positive Yelp reviews must be bogus. Worst moving company I have ever used. Brenda Zens completely underquoted the move to gain the business, then did not stand by her "not to exceed" quote. Assigned load to driver Douglas. Douglas must hate women and is by far the most verbally abusive person I've ever been trapped in my home with. First he refused to abide by the unpacking portion of the contract, talked over me, then threatened to take my property, for which delivery was prepaid, and leave. That would be theft, for which I would have called the police. The whole time we encountered issues, Brenda Zens and Luis Silva were non-responsive over the course of 4 days, unless it was to tell us how much more money we owed because of their crap estimate. At delivery, after arguing with me, Douglas decided to appeal to my husband (big mistake) to still wrangle a 5-star review from us. Fat chance. I have receipts/proof for everything I have stated here. Photos show how grossly underestimated the move was. The truck is full, doors closed, and our stuff is still in the driveway and down the street.
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January 2023 by Shana Van Cleave
I was so pleased with the customer service. O.J. was especially helpful during the estimate and was kind and patient with me at one of the most stressful times of my life. I have already referred someone to your company and she will be using your services next week.
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November 2022 by T L
I had a fabulous experience with Robb and Messer Moving & Storage and North American Van Lines. I recently made a cross-country move and selected Robb and Messer after contacting several moving companies. From the moment the estimator arrived at my door to load day, transit and delivery, the experience went smoothly. Even when all my items wouldn’t fit on the truck due to the other loads already on the truck, Luis (my move coordinator) arranged for another small truck to pick up the rest of my things within 30 minutes of the moving van leaving. The drive crew were also wonderful! They arrived on time on load day, were friendly and professional, treated my belongings very carefully and made what could have been a stressful experience very pleasant. I would highly recommend Robb and Messer Moving & Storage and North American Van Lines if you have a move in your future!
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September 2022 by Lindsay P.
Communication was great throughout! The movers arrived right on time and were super friendly. They treated my furniture and boxes with care. Everything arrived in my new place in great shape. Highly recommend this company!
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August 2022 by Kathy McHoes
These fine folks helped us out on an office move earlier this year and were some of the best movers I have ever worked with! Their ability to quickly and safely pack up our entire office, efficiently load it into our storage container, and then return everything to its original place after renovations were complete made all the difference. 10/10 excellent work!
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July 2022 by Lori C.
Fast, efficient, friendly, and professional. The movers wrapped every square inch of my antique piano and moved it from my old house to my new house, even upstairs, with ease. Highly recommended movers.
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June 2022 by Loren L.
Love them!! The movers were friendly and efficient. They used covers on my mattresses and were very careful with my stuff. It was not an easy move seeing that they had to go up a couple flights of stairs. They worked hard and we're friendly while doing so. Thank you for making this a seamless move!
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June 2022 by Kathy Speas
They were good on some things -- responsive to questions, prompt, communicated well about the pick up. Delivery was terrible. They told me they were storing my belongings in Seattle (near where I was moving), but the driver from Oregon said he went to Petaluma to get them. It was difficult to get information about delivery timing, it was pretty much, "we'll show up when we feel like it." Two bikes were smashed, a file cabinet had the casters on the bottom broken off, coffee table was gouged, and the delivery driver says he is going to send back the silverware that went missing and he "found," but we'll see if that happens. I guess movers generally realize they don't sell a repeat product so who cares.
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May 2022 by Susan K.
I was told by routing that there was a 5 hour minimum fee of $1350.for three men. I was told (and wrote down) that charge included travel time but that the men were coming locally 15 minutes from my home. After the men were at my home for 2 1/2 hours they announced they would be leaving in 1/2 hour as they had 50 minutes travel time each way. They were going to charge me $520 for travel time. When calling the dispatcher I was told that was my problem not theirs and I must have misunderstood. No one in their right mind would have agreed to $520 travel time. I never in my life would I have agreed to use this company under those circumstances. In addition to that the men complained about everything while they were moving, the bed frame didn't fit although it did, they refused to put on shoe covers, it took too long to get there, on and on. I finally had to speak to the owner of the company to get the issues resolved. All in all the movers were the worse contractors I had ever dealt with in my life and I have moved personal, business and relative's at least 15 times in 40 years.
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May 2022 by Natalya C.
We hired Robb & Messer to move our furniture to their storage in Petaluma for 7 months while remodeling. Both crews who packed our stuff and moved to storage bins and another who delivered back and unpacked were very efficient, fast, and professional. Nice and positive guys. Nothing was damaged. Price was very reasonable.
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April 2022 by Carmen Gomez
From the initial contact to the final drop off of furniture, our experience with Robb & Messer Moving was excellent. Rich, who came to do the initial walk through, was on time and very thorough. He sent our estimate quickly and was very responsive to any questions we had. Although it wasn’t the cheapest estimate we got, it was certainly the most professional and dealing with everyone in the office was so smooth we felt comfortable going with them. We are so glad we did. On the day of the move the crew showed up on time - a few minutes early even - with the biggest truck I’ve ever seen (!) and quickly got to work. I can’t say enough good things about the driver/supervisor, Luis. He was personable and thorough in letting us know how things were going. The crew of 4 were very efficient and wrapped furniture/delicate items very carefully. The were so professional it was obvious they had worked together before and had a good system. Carlos was great in organizing the load going into the truck. Arrival at our new house was sooner than expected, and while this time it was only Luis and Carlos offloading the truck, they did a great job. Both crews worked hard and we tipped them well. They were totally worth it. Oh, and our final price was actually LOWER than the contracted price, since we had packed a few bigger items ourselves and didn’t use their boxes. This goes to shows the honesty of the company. I highly recommend Robb & Messer Moving.
