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September 2022 by Don B.
The owners of this company are downright rude. besides being rude there were additional fees that were not disclosed upfront. Dishonest and rude not a good combination.
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April 2022 by Claudette D.
So thankful to have found Play Dog Play. My pup isn't the easiest to drop off and has some anxiety, but they are always so patient and understanding. Once he is settled, he seems to be happy and relaxed. They always update me once I pick him up. I trust them and we are so lucky to have place where we know he is in good hands.
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January 2022 by Zoe S.
We have been coming here for forever. My dog always gets exited to come. We joke that it is a doggy Disneyland. They treat our 3 year old golden retriever so well. I definitely love play dog play.
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January 2022 by C L.
All in all, I'm happy with their services and love sending one of my dogs out to play weekly but I continue running into issues when it comes to payment. If I call in payment in the morning I'm still asked to pay in the evening because the workers don't mark it off yet they encourage payment at drop off and or pick up and say either is welcomes. I no longer leave money on my account because when I last left $100 on the account I was told I owed before the amount should have been completely used and the worker could not explain where the funds went and why I owed the amount she was asking. Since then, I've never been contacted about that incident nor received an update of what amount was left from the original deposit. The workers print out statements that don't make any sense because when I've asked them to explain what I'm looking they say they don't understand it either and will have management or the owner call but I've never received any additional follow up. I just wish they had a better system for checks and balances at the end of the day.
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February 2020 by Christine L.
I cannot say enough great things about this facility or the staff! My sister referred me to their daycare for my two pups and I will never go anywhere else. Molly (owner) has been amazing with my boys. I have a rescue pointer mix that was never properly socialized with other dogs or men and her staff has done an amazing job and has made him so comfortable. He loves going to daycare and can't wait to jump out of the car and run to the door when we arrive. My chihuahua tags along as well and usually is put into the senior/ smaller group of dogs to enjoy the sun and take it easier. I appreciate how they take each individual dog's needs into account and don't over populate their play groups. I see Kira a lot up front and she always gives me a run down of their day which is always appreciated. I just recently boarded both dogs for 4+ days and it was so easy to set up with them. I have never boarded them before but felt comfortable leaving them and was sent daily photos keeping me reassured. The only issue I have run into here is with finances. I have left money on my account and it seemed to continuously confuse one of the newer receptionists. It always was resolved by the next time I came in but I have been over charged a handful of times and feel I need to look at my invoices continuously to make sure I am being charged appropriately but their breakdowns are not the most user friendly. I tried having one of the receptionists go over charges with me and she seemed more confused than I was. Regardless, I love the staff and when I see my boys after a full day of play they are out for the rest of the night. Highly recommend PDP!
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January 2020 by Sandra D.
I have been to multiple different dog daycares in San Rafael, Novato, and Petaluma and this one is by far the best. The staff is more than friendly and the facility is clean! I don't feel like I need to give my dog a bath when I pick her up! One of the old places I would go she would sometimes come back muddy and no one wants that in their car. If this place had longer hours I'd probably never have my dog cause she would be there constantly .
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December 2019 by Ben H.
I brought my dog in to take a look and just ask general questions... currently employed at fit n furry not even a mile down the road I asked if I could get simple full day of play in the yard for my dog. I was rudely sent out the door by an old crow that obviously was not happy I worked at a different spot that is obviously superior computation. I wouldn't of even cared to leave a review if I hadn't been thrown out the door with such a rude demeanor. I just needed my dogged watched for five hours since fit n furry is always fully booked during holiday times and employees cannot bring our dogs to work at busy times of holiday seasons. Will make sure to spread the word how awful of management is at play dog play.
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June 2019 by Kristy M.
I'm only sharing this because I don't want this to happen to anyone else's fur baby! We boarded our puppy at Play Dog Play for 5 nights. She even stayed in a private room with a human nightly so we thought she would be well cared for and watched very closely. When we arrived to pick her up she had a massive staph infection that looked and smelled horrific all over her head and neck and she looked miserable. The owner told me she must of had a reaction to their Astro turf and that she had been rubbing herself on it during her stay. I still want to love this place but it is beyond me why they did not notify us of this sooner so we could get Bailey cared for before it got as bad as it did. My poor puppy couldn't even sleep the first two nights we brought her home because she was so miserable. My husband called to let them know how bad off Bailey was. I'm still shocked/disappointed that three moths later they haven't called to check on her or see how her recovery went, knowing how bad off she was. It took three months for this infection to heal. Needless to say she will not be going back to Play Dog Play again.
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May 2019 by Melody C.
We've had our Shih Tzu Mango stay in the boarding several times, and have dropped him off for doggy daycare a couple times, too. We love it, but more importantly, he loves it! All we have to do is ask if he'd like to go to Play Dog Play and he immediately jumps up and starts excitedly wagging his tail. He knows there are doggy friends there as well as human friends who love on him (he's a s***** for attention). The entire staff is amazing, accommodating, and I trust them entirely with my little dude!
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March 2019 by K B.
When the staff remembers your dog 2 years after she died, you know they really care about the animals and take a genuine interest in getting to know them. I was so moved by them remembering with all the dogs that have likely come and gone since then, it made me feel like part of their PDP family. I'm so excited to be back with our new puppy. I know she's in the very best hands for playdates and boarding. I love that Play Dog Play takes the health and safety of their humans and all the dogs seriously. This place is just wonderful.
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October 2018 by C J.
What an amazing place! After getting a tour, I can see why Play Dog Play is filled to capacity. How very fortunate the people in Petaluma are to have this service available. I can only wish they would branch out to my part of Northern California.
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September 2018 by Jeff D.
Great place I take my puppy there and when I get her home man she's beat it's awesome :) she gets all her puppy energy out and is typically tired the next day can't get any better than that
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September 2018 by Noelia F.
The doggy day care and overnight boarding are great. My dog has been a client for about a year.
