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February 2024 by Jennifer Hinkel
Nestor was very helpful in helping me get the right part and quickly replace a brake light bulb. Knowledgeable and efficient staff, great service!
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February 2024 by Robert Eckart
This is one of the two best parts stores in Petaluma. They have trucks coming in, usually by 4:00 pm, that can pull in from other stores' inventory, what is not on their shelves.
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January 2024 by Rogelio Padua
Good service, friendly staff. I highly recommend it.
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December 2023 by Daniel Morrisey
Workers are very helpful ?
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December 2023 by Jennifer Greco
I purchased wiper blades for my 92' Camry at an O'Reillys off I-80 months ago and thought I could change them myself. When I couldn't figure it out I didn't know if a different O'Reilly would change them for me. As it was, Anthony at the Petaluma location was so nice. He showed me how easy it is to do and of course changed them out for me. I really appreciate how helpful he was, and very nice about it. I will definitely take care of any auto supply purchases at this location. Good customer service really makes a difference.
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December 2023 by Nancy H.
Fernando the manager is completely rude. Called in for a price match. Their policy clearly states "we price match any local competitor." Presented the price of the same part at the Home Depot website. Fernando was coming up with every excuse to not price match. Same part number and everything the same. Have the district manager educate these un-educated and un-informed managers who don't abide by their own company policies. Never spending another dime here Avoid at all cost!!
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November 2023 by Lisa K.
Anthony was *immensely* helpful. He tested my battery, installed a new battery, recommended battery tie-down straps & bracing -- and then modified them so they'd work with my Subaru. He also identified bad brake bads and rotors - and even recommended someone who was able to quickly and economically do the work. Kudos, O'Reilly. I'll be back, and will recommend you to friens.
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November 2023 by Nature Boy
Most of the time there's no line and the employees are pretty knowledgeable, I've only had to return items a couple times because of a misdiagnosis of parts which is way better then other O'Reilly stores I've shopped at.
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November 2023 by Jim Andersen
My go to place in any town I'm in!
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November 2023 by Gabriel Cregar
Well I do have to say I have to give this store in Petaluma a 5 star review. I live in Marin County and I don't even bother looking for parts at closer stores I would rather make the drive To Petaluma.
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November 2023 by Charles R.
Garrett was such a help. He even help me find the right battery for my keys and swap them for me. He is going above and beyond. Thanks to him makes car part shopping more enjoyable
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August 2023 by Marissa S.
They are super helpful and so nice there. I went in for new windshield wipers and Nestor offered to replace them for me, and he also taught me how to do it! Very friendly and great conversation. It is my go to auto store :)
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July 2023 by Rachel Shryack
Excellent customer service. Helped me install the part. Got my blinker working again all for under $5.
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May 2023 by Sexy S.
Very professional service. We had some car trouble towing the boat and needed some hoses. They opened up on time and we were back on the road. They even let me use the restroom. Very kind gentlemen.
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March 2023 by Jeremy R.
I bought a newbattery for my car online and needed to get rid of the old one. O' Reilly's took it and gave me a $15 store credit. I took that credit and ordered new wiper blades which I then left in my garage for a few months. Finally, when I was bored I decided to swap them in, but alas, they were the right size but the wrong mount. The receipt was long gone but I figured it was worth a try and brought them back. The tech at O'Reilly's was incredibly helpful. He located the transaction, refunded the purchase price, located the correct blades and even installed them in the parking lot to make sure they fit. Wow!
