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January 2024 by G P.
The fine arts section is disorganised and frequently out of stock for the items I need (pens, markers, etc.). Their store brand, Artist Loft, is replacing a once wide choice of brands and is low quality. This location recently installed self-checkout machines. I politely asked one of the young employees to be checked out by a living person instead of a robot and she became frustrated with me and angrily told me to call Michaels to complain there. She also said that if I didn't want to use a self-checkout in the future, that no other employee would come out to help me. Then she proceeded to help other people behind me who didn't ask for a person either. WOW! It seems they are understaffed or not trained well. I feel devalued as a regular customer to this Michaels. It's sad to see that they don't even value their own employees too because they're replacing them with robots.
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November 2023 by Pam M.
I was so pleased with your person in the framing dept. she helped me get my picture into a frame. It was a special picture I made of my sister that had passed.
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August 2023 by Finghin Morris
Good glue, bought glue, glue can glue things together because glue is too, who had a clue to shine my shoe, because they're not brand new, yet they never flew, through to the blue goo.
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June 2023 by Boby S.
Every time I go here they are closed early. The employees lock the doors well before 9 and then don't let you in. It's infuriating.
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December 2022 by Deanna C.
Where else can you go to get art supplies, holiday decor, crafting items, frames, baking supplies, etc! So many things in one place, it's great. I love seeing all the holiday decor. They always have a great selection to choose from. Staff is usually on the sales floor eager to assist with items you can't locate or answer questions you have about product, which I appreciate. Great store.
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October 2022 by Tom M.
The employee who checked us out wouldn't apply a teacher's discount. She said "We don't really know how it works. The system decides. Sometimes it applies, sometimes it doesn't..." I guess they just apply it when they feel like it? It is also difficult to find an employee to ask a question. I can't imagine this store or the brand in general will be in business in 5 years time. It's old, dreary, and vulnerable to online.
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September 2022 by Myrna O.
I'm am always amazed at the various "items" they carry and never disappointed. Service is great.
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February 2022 by Don Conkling
Found just what I wanted with a coupon.
