-
March 2024 by IHR TANTRUM
Great service polite respectful and very helpful rental was easy to reserve and easy payment easy access Great selection of cars people were very nice and very helpful and very patient as I am quite old lol and sometimes don't understand things as well as I should but they were very patient and respectful and would recommend them to anyone also was located at easy location to get off freeway too Hertz and back on to the freeway located in Petaluma highly recommend their service and cars
-
February 2024 by Daniel R
The team there are great good service and friendly didn’t give it 5 stars cars should be a little cleaner
-
January 2024 by Rocio P
Geezus!!! The customer service there is lacking!!! We got an overweight female (did not get her name), who just absolutely kept on talking!!! I arrived at 318pm and did not get to leave with my car til 406pm!!! I was the only one there at first! Like how the heck does it take that long to get a dang rental car? When NONE of that time was spent waiting in line.. it was all spent with her! She was just taking her sweet time, milking the clock I am assuming, and making horrible jokes and stopping her work to make those jokes!Like lady!!! We had a 22hr drive ahead of us, we just wanted the car! I just wanted to pay, sign, and go. Like I always have in other places.Aside from her.. our car had no gas. It smelled like cigarrettes. The service light turned on the next day. What the heck?!!!Besides all that.. there was a dark-skinned man, heavy also, short, who also took his time with his customer, then went outside to take pictures and never returned to help the line that had accumulated after my arrival. Neither of them greeted those customers nor advised them that they would be right with them.Just HORRIBLE customer service!!!
-
December 2023 by Maureen Reeves
Fernando was awesome and I appreciate their perfessionalism! Everyone was kind and helpful with directions. Highly recommend! 5 ?
-
August 2023 by Callsign Cowboy
Called to clear up charges on my rental and was placed on hold for 30 minutes until they closed. They just wanted to skip out on actually doing their job. Worthless
-
August 2023 by Bulova Sir
I was getting extensive work done on my Jeep GCO, and was referred to this Hertz by the dealership service writer. When I arrived there was only a brief ten minute wait because of other customers in line prior to me. Fernando acknowledged me when I walked in so that I knew he was aware of my arrival. He provided me with a brand new vehicle at a reasonable price and in a timely manner. Fernando was thorough, professional, and considerate in our dealings. Thank you for your excellence!
-
August 2023 by Jennifer Alexandria
Fernando is a great manager. I always get the best service because of him. I prefer Hertz in Petaluma, when I need to rent a car.
-
June 2023 by Audrey Shepherd
I made a mistake when booking on Priceline, but Fernando came to my rescue and fixed the reservation in the system. Thank you Fernando!!
-
April 2023 by Harry Scholten
The rental started with the branch not having the model that I rented.Fernando did everything he could to find me a car that worked. A better option than what was on the lot returned later the same day. He took it, cleaned it himself and had it ready in 20 minutes.Then at the end of the rental I left my all time best coffee thermos mug in the rental car. One call to Fernando was all it took to have the cup waiting at his desk when I dropped by to pick it up.This branch made me very happy after an initial disappointment due to Fernando going the extra mile.Thank You!
-
April 2023 by Matthew M.
Fernando (Manager) was great! No issues with car availability and he was flexible with what car I wanted. Overall very professional! Will definitely be back for future rentals!
-
March 2023 by Stephen Coger
Fernando and Ed are so kind, so professional, and just geniuses at being genuine. 10 outta 10, highly recommend.
-
February 2023 by Ingrid M.
Fernando was super helpful and rescued our vacation when we needed to trade our car in! Very helpful
-
December 2022 by Sel C.
Great customer service and experienced. I like the variety of vehicles available better than their competitors. Quick and attentive friendly.
-
December 2022 by L R.
Went to pick up a car I had reserved and the person at the counter took off with a waiting room full of people.
-
July 2022 by Victor V.
Fernando he is one of the best managers of car rentals at hertz he has a good attitude
