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August 2024 by Jorge Arrazola
Thanks for the service after work hours!!!
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August 2024 by Maia Carter
I booked a car two weeks ago for a work trip I show up and they tell me the car isn’t there. There are two men sitting in office chatting while there’s one woman working and no one is offering to help her. She’s the one that has to manually wash every single car so they give me another car that I didn’t ordered. It’s filthy. There’s food on the console there other peoples trash in the car and they tell me this is the car that I have to take. I’m furious. I will never book with hertz again.
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August 2024 by April Lofgren
I have been renting at this locations for probably decades as I'd often rent cars when I'd be doing trips up mountains that I knew my old car couldn't handle. The staff has always been wonderful but I'd like to give a special shout to BryAnne, one of the management staff, who really went above and beyond for me when I had a ton of questions about different rental options. I am in the midst of the move so was curious about my options for bigger vehicles and was so excited to hear they do cargo vans! I think Hertz is great because they've always been straight up with their rates, I've never had any weird charges, the cars are always clean without any weird chemical smells, and they're QUICK even when there are a bunch of people waiting. I highly recommend this location for your car rental needs! Thank you, BryAnne and staff for making my move easier. I appreciate you all!
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April 2024 by Alexandra Jablecki
The people here are friendly and make renting a car very easy. They are conveniently located just down the street from the dealerships which is helpful if you are having your car worked on and need to rent a car quickly. I recommend these folks :)
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March 2024 by IHR TANTRUM
Great service polite respectful and very helpful rental was easy to reserve and easy payment easy access Great selection of cars people were very nice and very helpful and very patient as I am quite old lol and sometimes don't understand things as well as I should but they were very patient and respectful and would recommend them to anyone also was located at easy location to get off freeway too Hertz and back on to the freeway located in Petaluma highly recommend their service and cars
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February 2024 by Daniel R
The team there are great good service and friendly didn’t give it 5 stars cars should be a little cleaner
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January 2024 by Chilito
Geezus!!! The customer service there is lacking!!! We got an overweight female (did not get her name), who just absolutely kept on talking!!! I arrived at 318pm and did not get to leave with my car til 406pm!!! I was the only one there at first! Like how the heck does it take that long to get a dang rental car? When NONE of that time was spent waiting in line.. it was all spent with her! She was just taking her sweet time, milking the clock I am assuming, and making horrible jokes and stopping her work to make those jokes!
Like lady!!! We had a 22hr drive ahead of us, we just wanted the car! I just wanted to pay, sign, and go. Like I always have in other places.
Aside from her.. our car had no gas. It smelled like cigarrettes. The service light turned on the next day. What the heck?!!!
Besides all that.. there was a dark-skinned man, heavy also, short, who also took his time with his customer, then went outside to take pictures and never returned to help the line that had accumulated after my arrival. Neither of them greeted those customers nor advised them that they would be right with them.
Just HORRIBLE customer service!!!
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January 2024 by Rocio P
Geezus!!! The customer service there is lacking!!! We got an overweight female (did not get her name), who just absolutely kept on talking!!! I arrived at 318pm and did not get to leave with my car til 406pm!!! I was the only one there at first! Like how the heck does it take that long to get a dang rental car? When NONE of that time was spent waiting in line.. it was all spent with her! She was just taking her sweet time, milking the clock I am assuming, and making horrible jokes and stopping her work to make those jokes!Like lady!!! We had a 22hr drive ahead of us, we just wanted the car! I just wanted to pay, sign, and go. Like I always have in other places.Aside from her.. our car had no gas. It smelled like cigarrettes. The service light turned on the next day. What the heck?!!!Besides all that.. there was a dark-skinned man, heavy also, short, who also took his time with his customer, then went outside to take pictures and never returned to help the line that had accumulated after my arrival. Neither of them greeted those customers nor advised them that they would be right with them.Just HORRIBLE customer service!!!
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December 2023 by Maureen Reeves
Fernando was awesome and I appreciate their perfessionalism! Everyone was kind and helpful with directions. Highly recommend! 5 ?
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September 2023 by Brian
Called to clear up charges on my rental and was placed on hold for 30 minutes until they closed. They just wanted to skip out on actually doing their job. Worthless
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August 2023 by Callsign Cowboy
Called to clear up charges on my rental and was placed on hold for 30 minutes until they closed. They just wanted to skip out on actually doing their job. Worthless
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August 2023 by Bulova Sir
I was getting extensive work done on my Jeep GCO, and was referred to this Hertz by the dealership service writer. When I arrived there was only a brief ten minute wait because of other customers in line prior to me. Fernando acknowledged me when I walked in so that I knew he was aware of my arrival. He provided me with a brand new vehicle at a reasonable price and in a timely manner. Fernando was thorough, professional, and considerate in our dealings. Thank you for your excellence!
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August 2023 by Jennifer Alexandria
Fernando is a great manager. I always get the best service because of him. I prefer Hertz in Petaluma, when I need to rent a car.
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June 2023 by Audrey Shepherd
I made a mistake when booking on Priceline, but Fernando came to my rescue and fixed the reservation in the system. Thank you Fernando!!
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April 2023 by Harry Scholten
The rental started with the branch not having the model that I rented.Fernando did everything he could to find me a car that worked. A better option than what was on the lot returned later the same day. He took it, cleaned it himself and had it ready in 20 minutes.Then at the end of the rental I left my all time best coffee thermos mug in the rental car. One call to Fernando was all it took to have the cup waiting at his desk when I dropped by to pick it up.This branch made me very happy after an initial disappointment due to Fernando going the extra mile.Thank You!
