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March 2024 by Veronica L.
This place is a good size with lots of work out machines, free weights, cardio machines, etc. The pool chemicals are off. My swim suit is being eaten by the chlorine.
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February 2024 by Julian G.
This review is not specifically for city sports club but rather for these two amazing team members of this company. Gabe and Tony are the reason I come to this gym day in and day out. They always have a smile on their face and always greet me at the door with the best enthusiasm, and make sure I feel sexy. Even one day after the gym when I was super tired and hadn't had anything to eat big Tony made sure I was right and gave me some food. Not to mention Gabe always consistently make sure I'm making progress on my gain. Nothing but respect for my gang.
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October 2023 by kaye wood
They dont sweep the flor in he girls room enough
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August 2023 by Demetrius Moreno
My partner is paralyzed on the right side and twice we planned to do aqua therapy and the club's pool lift is broken. And when it does work, it doesn't feel safe.
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August 2023 by Marek Booth
I wanted to simply try out the gym and had downloaded a guest pass. When I arrived, I was immediately told I could not even workout that day and that it was by appointment only however nowhere on the guest pass nor on the website did it state this. The manager on hand was dismissive and unhelpful at that. I understand certain stipulations but the company should make sure that the website and the gym itself follow the same guidelines.
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July 2023 by OUMAR DIENG
Is 0 out of 5 possible? When it comes to the staff and management, they are absolutely horrible. My daugther was injured there while in the daycare. What a fiasco the handling of the situation was. Noy only they were understaffed in the daycare, they also did not provide medical care to her. It was only later that my wofe found out when she saw my daugther sitting at a table crying out of pain. The worse part is that not once did the corporate office called.My only contact was the operation manager who seems to have no idea about steps to be taken. After several attemps to talk to corporate i filed a complaint with the BBB out of principle, and thats when their true colors came out as they tried to change the narrative, lied about everything, made up story so they would not be liable, but worse is the district manager who called soon after and attempted to display classless behavior, arrogance, and border line impolite manners. I quickly put her back in her place as that nonsense does not fly with me. And the lies continued, lying about my daugther injury and claiming they tried to reimburse me for a payment i never asked for. They still do not understand that in conflict resokution its abiut how you treat your client and how you adress certain situations, are you sincere and professional or are you just clueless, classless, and dispicable.
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May 2023 by Just Я
The worse club in town. Always rudeness, stealing items, and problems to attend with kids as they corporate office cancels our kids club account without further notice.
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May 2023 by Chris B.
Machines are all ways broke and take over a month to fix. Dirty all the time. Tv's don't work on exercise equipment. Front desk people don't know anything. Wifi doesn't work and hasn't for months. Bathrooms need to be cleaned but never are. For the amount of money they are collecting the management should be more on top of things but clearly they need to hire someone who is willing to get things fixed and cleaned instead of just sitting at the desk all day.
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April 2023 by Sandy W.
Bright and clean facilities, excellent and friendly professional staff, good array of classes as well as equipment - and pool and sauna.
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March 2023 by Johnny Edgett
Came in to cancel my membership on September 30th, 2022 and was told they would "make a note of it" because nobody who could cancel it was there at the time. I just noticed I was still getting charged for it, 6 months later. My own fault for not inspecting my statements closely. However, I called this morning and they say there's no such note or request, so I've had to dispute these charges. If you are canceling your membership here, GET IT IN WRITING. Accept nothing less.
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March 2023 by Benito Muniz
City Sports gym have incredible equipment for everyone for the beginners and the ones training for years! A great gym that has it all for everyone iam impress employees are kind thoughtful and friendly thank you I enjoy working out there ???
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March 2023 by Seb Baum
The young female manager is really rude. Update. Unrelated to that This gym is a rip off. They closed for covid and still charged and never paid back. Then they reopened all of a sudden unannounced and started charging when I had already moved away. I lost the thousands of dollars personal training hours I paid for when I lost my card and couldn't contact them from Malaysia and whike they called to update the cars for the membership they didn't do that with the trainer so all my credits were defaulted.
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December 2022 by Dan L.
Recently got a rash from the Hot Tube, spa. Was confirmed by Kaiser.Have not contacted manager yet. The tube temperature was as low as 90* when I checked it.Use with caution.
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October 2022 by Clare Erhard
City Sports Club in Petaluma is a great gym. Lots of equipment. I have seen reviews that it is not very clean. I think they have changed that. It’s also up to us as members to clean up after ourselves.Trent and Nicco (sp) are at the front desk and they are so friendly. You can walk in there dreading having to work out on a day and when they say good morning and have a good workout you end up with a smile on your face and get up on that treadmill and get going.My personal trainer is Daniel. He is the best. He knows what he is doing never pushes me so that I can’t move the next day. He’s very knowledgeable and I adore him.Everyone I have met are very friendly nice and funny.I really enjoy my time there. I have not used the pool or sauna so I cannot comment on them.Try it out again I think you will have a different experience.
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October 2022 by Alexandria Reynolds
Big, beautiful club. Amazing lap pool with huge poolside space and good separation from the recreational pool for kids if all ages. Lovely, spacious locker rooms. Great layout for restroom access when you're not in the locker room. Wish they had an enclosed lap pool if we ever have winter again...
