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October 2024 by olga asencio
Came in to the store and the first thing I see this the board of brides names for October 6th appointment. I see my name there and think wow that so sweet to see my name, in that moment I felt important. After looking at the board and take a picture by it, I was greeted by a wonderful associate that actually turned out to be Suzanne that would help me with my appointment. She showed us to our area to sit, drink and have snacks. She asked if I knew what I was looking for in a dress and I told I didn’t really know but had some photos that was kind of across the board.
She also asked me about my price range so we can follow that and to make sure we don’t go out of that range, which I really appreciated because not everyone ask for price range. I told her my range was $1,600- $$2,000. She took my to the section where all the curvy size are which I was really happy because I’ve called around and not every shop had a plus size/ curvy size selection but they did have more than others. She pulled three dresses and then I pulled three dresses. I’m not going to lie there was a dress that she pulled that was only $100 more but she still looked at the price and asked if it was ok. I told her that was alright to take because that dress would actually turn out to be the winner.
We tired on many dresses and the experience was great. Suzanne was super helpful and helped me narrow down dresses. I kept overthinking one some and she noticed that and asked me a question. From there I kept thinking about what she said and soon we were down to the last two. I chose the final dress that I said yes too.
I would recommend Suzanne to anyone and the lovely ladies that work there at bliss. They are great and amazing. Also my family and friends that went with me said they had such a great time and would come to bliss when they get married next. I would also recommend the luxe appointment to anyone bring friends and family because it just makes the experience better. Yes it’s $50 for that appointment but literally made everyone that came with me happy.
I would like to add the prices are right for little boutique shop because I thought the dresses would cost more but they are just right.I can’t stop thanking Suzanne for the best experience. I will tell everyone now and in the future who asks me where they should go to get a bridal dress and I’ll always tell them Bliss bridal and black tie. Honestly I work in retail and customers service, I know what service looks like and that was IT! Thank you Bliss and the lovely ladies, especially Suzanne for the best experience
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September 2024 by Esmeralda Vargas
I was so excited to find my dress here. I was told my dress would arrive the first week of August, but I never received any sort of communication that my dress had arrived. Hilary did my dress fitting and made a huge mistake and offered nothing but excuses, she showed zero sympathy. I wouldn’t be able to wear heels with the dress they ordered, apparently 3in heels are too tall. I would be very careful when ordering your dress here.
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April 2024 by Rebecca Asbury
Suzanne is so sweet, patient & helpful. She has a wonderful eye for what suits your form & makes sure you’re 100% satisfied. Highly suggest making an appt w her for one on one attention. Thank you Susanne for the pictures & 10+ dresses I tried on & helping me decide between my favorite two!
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February 2024 by Shelby C.
I waited a few days before writing my review, because I wanted my experience to truly settle in and my review to be genuine and truly reflect my experience with how my dress shopping went. I am generally a nervous person and doing things like "bridal appointments" is just not something I'm right off the bat comfortable doing, and I had bad anxiety the day of my appointment stacked on top of the worry of not finding a dress, so I was having trouble being excited about my appointment overall honestly. I was greeted when I walked in, and then Suzanne came out and introduced herself and said she would be working with me. Right away she was immediately so kind and welcoming, and had a very calming presence that was super comforting and made me less nervous/intimidated about the whole thing. I have no idea if I was her first appointment of the day or not, but she made me feel like I was if that makes sense. She was so excited to ask me questions about myself, my vision, what I wanted to look like, how I wanted to feel, and made me feel like we had no time limit whatsoever which was sooo nice. She immediately caught on to the vision I was going for (which I felt like people were struggling with) which put my mind at ease, and she immediately started pulling dresses she had in mind, and let me look through all of the dresses as well. She gave me the full breakdown on what to do with the dresses which I appreciated so much because I felt so overwhelmed going into the appointment so her guidance was so comforting. The try-on experience of the dresses was absolutely incredible. I didn't mention it to Suzanne at the appointment because I didn't want to bring the mood down, but I was super bummed out to be going dress shopping by myself for the second time. But let me tell you, this is now one of my absolute BEST memories to date!!! It was fun, exciting, and the entire time Suzanne made me not only FEEL beautiful, but also LOOK beautiful! PSA to anyone going dress shopping, try on the dresses that your dress stylist picks for you!! They work with so many body types daily, and they know what their dresses look like on the body vs on the hanger, which I learned are completely different!! I said YES to my dress, and it was a dress that Suzanne picked for me! In fact, my top two dresses were both ones that she picked for me, and the dresses I had originally gone to the shop to try on weren't even coming close. I didn't think I would cry at my appointment, but I felt so much excitement and joy, on top of feeling so beautiful, there was no avoiding it. The prices of these dresses can't be beat, and the quality felt the same as the dresses I tried on prior that were literally 6x the price. I'm blown away by the customer service throughout the whole experience no matter who I was in contact with, and without a doubt in my mind I would recommend making an appointment with Bliss on your wedding journey. I drove 2 and a half hours, but I would have driven 24 hours to have the experience that I did, whether I found my dress or not. Suzanne, if you read this, THANK YOU FROM THE BOTTOM OF MY HEART!!! You are a national treasure and I hope every bride knows how lucky they are to work with you. You made my dress finding experience unforgettable, and the most fun ever, truly. Thank you for being so kind to me, for seeing the vision so clearly, for laughing with me, for making me feel so unbelievably confident, and for finding me the dress I'm going to wear on my wedding day!!! I feel so lucky to have gotten to work with you, not only did you make me feel like we were best friends just looking for dresses, but you completely took away all my nerves and stress and I forgot I was even bummed to begin with. Also, you are so wonderful at your job that you found me a dress that I absolutely fell in love with, but also a dress that had things I didn't know I needed or wanted. I'm not sure I'll ever have the proper words to thank you for everything!!!
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February 2024 by Chris Franks
These lady’s rock. Called last second at 10am to rent a suit for a funeral that started at 11am. They got me fitted and out the door in under 30 minutes. Competitive pricing with all the benefits of a small mom pop type local store.
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January 2024 by Ayla P.
I scheduled my appt here after looking at their selection online and seeing many dresses I wanted to try on. At my first appt I was slightly disappointed that some of the dresses I wanted to try on they didn't have in store, yet I saw on their website. So, my one recommendation prior to shopping is to do your research and if there are dresses you see on their website that you feel like you HAVE to try on, just give them a call and they can let you know if they have in store or not. During my first appt I ended up finding a dress that I did really like. It was very comfortable and more than within my price range. I wanted to pull the trigger but there was just one dress that I had seen online on the bliss bridal website that I felt like if I didn't try it on I would always wonder. So, I simply asked if they could order a sample and they were happy to make that happen. I did have to put down $80 for the ordering of the sample and I think it was roughly 3 ish weeks for it to come in, but because there was another dress I was still fairly happy with, paying for the sample wasn't a big deal because they put that towards the purchase of a dress. Well, the sample came in and it was perfect. It was a WOW from the second I put it on and I am so happy to have found it. To top it off Hilary made some great recommendations for seamstresses in the nearby area and when my dress came in it was a little later than expected (due to the holidays) and Bliss Bridal was able to drop off my dress with the seamstress to save me a trip driving from Santa Rosa to Petaluma. That is service!!! Thank you Bliss Bridal. I experienced great service and I love my dress.
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January 2024 by Jordan Libby
I had a great experience finding my dress at Bliss Bridal. I went in on a somewhat busy day in February and was able to try on some beautiful dresses, and quickly found "the 1" at the same appointment. The dress came in quicker than they quoted me, so that was great (but not always the case for everyone)... but overall it was lovely.
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November 2023 by Paloma W.
Look at the bad reviews before going here!!! I went shopping for my wedding dress here, and purchased the bridal Luxe appointment for my bridal party to have a fun day out together. We were helped by a blonde woman (can't remember her name now) who was absolutely miserable to work with. I had given her a few different ideas of what kind of dress I wanted, but was very clear with her that this was my first time shopping for wedding dresses so I was open to styles I normally wouldn't go for. After trying on a handful of dresses that I didn't love, she told me "well you should probably go somewhere else because we don't have what you want." She had a disgusted look the entire time she was with our party, and would reject any kind of suggestion my MIL/bridal party would give. I am super disappointed in Bliss Bridal and I'm upset I gave them more money than they deserve by purchasing the luxe package. Thankfully my bridal party and I were still in high spirits after leaving, knowing we would find a beautiful dress at a store who would treat us properly, but I can't imagine a stressed out bride going to Bliss and dealing with such a miserable sales associate. Be warned before stepping in that store!!!
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November 2023 by Katherine Modell
We had a great experience shopping at Bliss, where I ultimately found my wedding dress. The staff were welcoming, mindful of budget, and generous with their time and attention to help me find the best option. Bliss also had beautiful and unique dresses that I didn't see anywhere else I looked.
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November 2023 by Kaitlyn Baab
Had a great experience at Bliss Bridal yesterday! Tina was my stylist and she was awesome. She brought several new dresses for me to try that were in line with my tastes and I ended up picking one of those. She was also very patient with me. Could not recommend her and Bliss Bridal enough!
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November 2023 by Tokki Tokki
I might be ignorant about looking for wedding dresses but I can tell when someone doesn't want me in their store and being followed. Pretending to look at dresses is a dead give away ladies.
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November 2023 by Brandi Burns
Avoid if you’re LGBTQIA. I was uncomfortable during my entire visit.
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November 2023 by Courtney Barbosa
Both my daughter and I got our dresses from here.
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November 2023 by Lizzy H.
I went to bliss for my first wedding dress appointment and had a great experience! Suzanne was amazing in helping me narrow down my perfect dress. She was not pressuring at all and made it a very comfortable, fun, and easy experience! She was very professional and knowledgeable. She took the time to create my vision with me in order to customize the dress I had in my head and made it come to life! I'm very pleased with the service I had and said yes to the dress!
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October 2023 by Nicole
I am a local resident and this was my first time trying on wedding dresses. I was so excited, until the lady who helped my mom and I had a bad attitude. Didn’t offer us champagne when I knew it was a service they offered, didn’t even help with my dress initially, and my mom was doing all the work fanning out my dresses. I wanted my mom to relax and have fun. My mom had to ask her for help multiple times. The lady was just standing off to the side making unnecessary comments. For example, my mom mentioned the way the train of the dress was sewn in odd, bunched up parts. She rudely replied with “Do you know how to sew?” in a very disrespectful loud tone. Looking back we should’ve walked out right then and there.She also kept telling my mom that choosing a dress was my decision (obviously?!) but of course I wanted my mom’s opinion which is why I brought her there in the first place!! When I mentioned it is also MY decision to try on dresses at other stores, she then pushed me to buy a dress from their store! So hypocritical. So many brides look at more than one place for dresses!! She made it personal saying she has kids and she wouldn’t have time to look at more dresses. I don’t have kids, but the purpose of getting married is to try to have kids after. So of course I have time to look at more dresses. No shame for those who didn’t have it that way, but come on!! I did not have a professional fitting experience. I felt awkward the entire time and don’t really feel comfortable going back.The only good part was the jeweler lady because she was so incredibly sweet and had lovely earrings & bracelet for me to try on.
