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August 2024 by Jeanne Dunham
My car broke down in Petaluma, I live in Fort Bragg, trying to get to San Pablo to be with my dying brother.
Tow truck driver made arrangements with Steve to hopefully fix my car. When I got there he offered me a car so I could go be with my brother. He called me later day to let me know it was all done. New battery and alternator. He gave me a quote before I left.
I picked up my car the next day. He had never met me before, such a wonderful thing to do, to help me out was just awesome.
I felt very comfortable with him and trusted that he would do the job.
Thank you to Joe the tow truck driver who set up Steve to help me with my car
Two great guys!!!
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August 2024 by Joseph Cotton
Just had my 04 Silverado alignment done. They fit me in the day of. Steven picked up the phone right away and got me in. They were super fast and gave me a call as soon as they were done. Great service at a great price!
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August 2024 by Zachary T
Long overdue review here. Let me just say this. If you are looking for an honest, sincere shop that does excellent work, Accu-Line is the place. I have brought many vehicles to Steve over the years. He has always gone above and beyond to make sure that things are right, and that my vehicles are running in top-notch condition. I would highly recommend!
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August 2024 by Chris Carter
So glad to find Accu-Line for brake work on my truck. I called, they scheduled a time for me to drop my vehicle off without a long wait. They diagnosed the issues and made clear recommendations. I felt great trust working with Nick and Steve. They are my shop of choice!! Very fair and provide great customer service.
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April 2024 by Matthew Bridges
I took my truck in to get the brakes inspected. They were honest and told me my brakes were fine.
When I went to pickup my truck the guy at front desk (kevin maybe) was telling me how nice and clean my truck is and told me he “took it for a few laps around the parking lot to test brakes” the way he said it made me feel uneasy.
After paying I walked back to my truck and there were two dents/scratches in my steel bumper. I hand wash my truck so I know every imperfection on it. Kevin kept saying it was just a rock, even tho there was rustic red paint in the dent ( same color as lift). Additionally, You know how big of a rock you would have to hit to dent a thick steel bumper ? They denied doing anything to my truck. The mechanic that worked on it contradicted kevin and said “We drove it to the lift inspected brakes then parked it” they refused to admit fault, and just walked away smirking.
When I drove truck away from shop there was a significant difference in my steering and front axel noise. My hubs were locked meaning someone put my truck in 4wd. They didn’t even unlock the hubs after their 4wd joyride.
I will never be back
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April 2024 by Jeremy Wroten
My wife was told we needed all the brakes replaced. Accu-Line let us know we still had life in the rear brakes. Great to have a place we can trust for our auto work. Definitely recommend!
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March 2024 by Erich Smith
Not frills, super fast front end brake job diagnosed and fixed same day. Thanks guys!
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January 2024 by Joe Montoya
Came in for a simple rear differential fluid exchange and cover replacement . Was quoted a price of around $175. I brought the truck in, left it over night, picked it up in the morning and as I was walking out noticed on the receipt that they used the wrong fluid. I went back in and the owner Stephen had to do some research to find out if the fluid was wrong. Received a call later saying it was the wrong fluid and to bring it back in and they can use a machine to suck the fluid out and put the right fluid in, was told would take a little over an hour. After rescheduling all my plans I brought the truck back in to them, waited at McDonalds for over 1.5 hours, no call, walked back to find out they had to take the cover off to drain the fluid and was told I had to wait another hour. fair enough I guess.
The new fluid is more expensive then the wrong fluid that was on the original quote. So they charged me another $50. When i went to pay and asked if they could help me out and give me a discount on the fluid for my inconvenience having to drive back to Petaluma from Santa Rosa and shuffle all my plans around, Stephens response was I already lost money on labor and charged you wholesale for the fluid. That's not an excuse for trying to help me out. Of course you lost money on labor, you put the wrong fluid in my truck, your going to have to re-do it. That's on you.
Luckily I even caught that it was the wrong fluid in the first place, this is a super duty F 250 that I'm hooking a 5000 lb dump trailer to. If I didn't notice I'm sure I would have burn up the differential gears and would have been stuck with a several thousand dollar bill due to their mistake.
The only reason I'm giving 2 stars is because I do believe they are nice guys, and because they gave me a pretty good deal on my instrument cluster fix, but even then they forgot to connect my trailer brakes wires back and I was left wondering why my trailer brakes weren't working and had to figure it out.
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September 2023 by Efrain Castillo
Super kind & and helpful, to say the least!
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July 2023 by Spencer C.
My car was broken down; lower ball joint snap. Only place I called that could even get me in by the next day. Surprised to be seen Same day, Quick. Great staff, went extra mile inspecting their own parts. And advise given to me for future
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April 2023 by Ron Romack
I have been a customer here for several years. Brought three different vehicles for service and repair and always have been very satisfied with the results. Steve is an excellent owner. He has a way of explaining car issues that makes it easy to comprehend. Not much of a waiting area but he does have loaner cars and the atmosphere is casual.Services: Steering & suspension repair
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October 2022 by Katherine B.
I was heading to a work event and my tire pressure light turned on. I made a quick stop here and they were so kind and helpful. They made sure to immediately check my car and identify the issue. They diagnosed the vehicle and gave me the information to fix it. At the end, they were no pressure and did not charge me for any of their services. They made sure I knew I was safe to drive to my work event.
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September 2022 by Steve W
Good guys, honest communication and fair prices.
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August 2022 by Mark K.
First time here. I needed to get a wheel alignment and this place was rated as high as you can get. Sounded good to me. I set up a same day appointment with Steve - turns out he's the owner. I dropped off my car and he happily gave me a ride home. He also picked me up when my car was ready. If I had known he ran a full service shop, I would've gone to him rather than the Honda dealership. I will be back.
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August 2022 by Bill Henry
Steve, Richie and all the guys at Accu-Line always do a great job. Professional and efficient. Highly recommend them for all your cars mechanical needs.
