Thunder & Lightning Services

Most Recent Comments

• August 2023 by christine perez
  I've used them twice now, and highly recommend them to everyone. Travis, Troy, Jerry….EVERYONE, was so helpful!!!
• August 2023 by isaiah perez
  I've used them twice now, and highly recommend them to everyone. Travis, Troy, Jerry….EVERYONE, was so helpful!!!
• April 2023 by Beverly Arch
  I have to say, I was very impressed by Thunder & Lightning Services (TLS) for a water damage restoration at my home this month. I was hesitant about the company from reading past reviews - my plumber recommended them - so I gave them a call. All the technicians that came to my home were very professional. Each day they called to let me know their timing to be here - it was a 14-day project - and updated me of the progress. Once completed, they removed all equipment with efficiency. I would recommend TLS as I feel they have taken past reviews to heart and cleaned up ? their act. (Attaching a photo of all the equipment used…yikes!)Service: Water damage-related cleanup & repair
• March 2023 by Ricki Jones
  Caution with this company. They tried to take a minor water leak in a property we own and turn it into a major insurance fraud scam. We dealt with them from June 2022 - about August/Sept 2022 before we fired them and reported them to the BBB. We had the WORST experience. I wrote a huge review about my experience and see it’s now disappeared.Services: Water damage-related cleanup & repair
• February 2023 by Leticia McKown
  I initially contacted The Plumber for a leak in our garage coming from our 2nd story. They said they had to call Thunder & Lightening to locate the leak which I thought was odd to begin with but I'm not a plumber. Both companies were going back and forth on who was suppose to find the leak, I actually felt that I was suppose to find the leak and tell them where it's at. Both companies had very poor communication with each other and apparently they are suppose to work together. Thunder & Lightening cut open the wall and put some drying fans. The price they charged was incredibly outrageous and I even questioned it and Travis immediately reduced it by $1,000 which told me they were trying to overcharge me in the 1st place. I told him I'm renting the machines, he's charging me the cost of purchasing the machine. They were suppose to remove my vanity so my new cabinets could be installed and never did. They were also suppose to have a reconstruction team come back out after plumbing was repaired. They did the least amount possible and billed my insurance and were gone. Even my insurance questioned their billing and didn't pay right away, they made them resubmit the claim. They were not honest, outrageously priced and very poor service. One weekend they left a drying machine in our bathroom that didn't work yet they billed my insurance for it. Another day they didn't turn on one of the machines yet they billed for it. I was constantly on the phone with the office personnel of Thunder and Lightening about their poor service and communication and nothing was done about it. I would NOT recommend Thunder and Lightening to anyone, extremely unhappy with this company.Service: Water damage-related cleanup & repair
• January 2023 by Leticia M.
  WARNING...BEFORE YOU EVEN CONSIDER USING THIS COMPANY, read all the reviews about fraud, overcharging, dishonesty and disappearing without finishing the work after getting paid. I honestly think the good reviews are from friends and family or were paid to leave a positive review. I initially contacted The Plumber for a leak in our garage coming from our second story. They said they had to call out Thunder and Lightning to locate the leak, which I thought was odd to begin with but I'm not a plumber. Both companies, the Plumber and Thunder and Lightning were going back and forth on who was suppose to find the leak. I actually felt like I was the one to have to find the leak and tell them where it was at. Both companies had very bad communication with each other and apparently are suppose to work with each other. Thunder & Lightning cut open my wall and I watched them test my walls for moisture and they said it was very little, however they brought out 4 huge industrial size fans like if they were drying out a mansion and we have a 1,600 sq ft home. The price they charge was incredibly outrageous and I even questioned Travis about the cost and immediately he reduced the price by $1,000, which told me that they were trying to overcharge me in the first place. I told Travis that it's like I'm renting the drying machines and it seems as if he is charging me to purchase them all. They were suppose to remove my vanity and never did. They were suppose to have a reconstruction team come out after plumbing was repaired and never did. They did the least amount possible and billed my insurance and disappeared. They asked me if I wanted a whole new vanity and carpet and I said no and they kept saying my insurance would pay for it. I'm not into fraud so I kept saying No. Even my insurance questioned their bill and didn't pay them right away, they made them resubmit the claim. Thunder and Lightning were not honest, outrageously priced and very poor service. One whole weekend they left a drying machine that didn't even work all weekend and billed my insurance for it. When they came back on Monday and I told them it didn't work all weekend Troy said he would have it serviced and would bring me back another drying machine the next day and got ready to leave while leaving the broken drying machine at my house. So I stopped Troy and said since it's broken and not working can you just take it and get it out of our way and he said he he guesses he could take it. So he takes the broken machine with him and then comes back in my home and he said he just so happened to have a brand new machine in his truck. I believe had I not said anything he would've left the broken machine at our home to be able to bill my insurance even though it wasn't on. Another day they left a drying machine at our home without turning it on yet billed the insurance for it. I was constantly on the phone with Thunder and Lightning office personnel about their poor service and lack of communication with the plumbing company but nothing was done about it. I would ABSOLUTELY NOT NOT NOT recommend Thunder & Lightning to anyone. Was extremely unhappy with all aspects of this company and shame on the Plumber also for calling them in the first place to assist on this leak. If I could give this company negative 10 stars I would.
• December 2022 by gil isaacson
  They were called by Instant Plumbing Repair Inc. Because a toilet overflow, they assured me Daniel, that the Insurance will take care of all the repairs, not to worry about anything, just to find out that the Property Insurance doesn't cover that, and then and adjuster was sent to the property insurance, to check that the necessary repairs were made or my policy will be Canceled.Terrible unprofessional scam companyService: Water damage-related cleanup & repair
• August 2022 by Jorge Velasquez
  They sent Jerry out for initial contact. He was extremely helpful. Any questions we had he provided and answer…. Not just an answer but the correct answer. He is very honest. Communication was superb. Of he didn’t have an answer to our question he would go above and beyond to find us the answer. Jerry cleaned up after himself and never left anything laying around. We are well beyond happy with this gentleman his knowledge and his work. We will 100% be recommending this company to family and friends.Service: Water damage-related cleanup & repair
• August 2022 by R. J.
  This is a rather long and painful story to tell and the review is regarding both Thunder and Lightning and Instant Plumbing. As such, I've copied and pasted a similar review for both. A picture is also worth a thousand words, so please do see my lovely stud bathroom that I was left with by Thunder and Lightning after they promised full restorations. Do not walk and RUN from these shady companies - Instant Plumbing and Thunder and Lightning Restoration! We purchased a property in Lake Arrowhead. The first week of ownership, we discovered a plumbing leak in our main floor bathroom. We contacted our home warranty and they dispatched the Instant Plumbing provider that covered this area. They located the leak and told us the fix was simple however the issue was access - they cannot access the area without pulling out the shower/bathtub combo and that's not covered by the home warranty. They suggested we engage our home insurance company and mentioned they have a full-service sister restoration company who would be able to do this very quickly (seeing as we literally just took possession of the home) and "not to worry, they would work with us on the insurance deductible" and take care of the full process to restore the bathroom in full working order. Ultimately, we needed this to be resolved ASAP and they mentioned there would need to be coordination between the restoration and actual repair so we were in good hands using them since they could coordinate. We opened the insurance claim and their "sister" restoration company, Thunder and Lightning, came out and discovered water damage in the floor and walls of the bathroom. Suddenly our quick issue escalated quickly. Daniel from Thunder and Lightning was incredibly responsive at that point, checking in almost daily. Then they discovered lead and asbestos. Abatement was needed and completed. After nearly 15K in bills to our insurance company for our 5' x 8' bathroom, we were left with a bathroom ripped to studs. The water leak was now accessible - but no one showed up. Thunder and Lightning DISAPPEARED and left our entire bathroom GUTTED to studs, along with the bathroom/closet shared wall on our lower level. They placed all our bathroom stuff - wood vanity, wood framed mirror, toilet, shower doors, OUTSIDE on the porch - right before a summer rain/thunderstorm event. They literally stopped answering our calls, returning texts, we were calling their main office number and could NEVER get in touch with anyone after over a week of effort. RUN from this company!!!
• June 2022 by Gledia L.
  Daniel was our restoration guy. He was very responsive and helpful. He was also very thorough. Even when my insurance company claimed that the 50 pictures he took wasn't enough (so they can try to get us to use their company) he came back and took another 50. He got to work as soon as he was called getting our floors and walls dried out. He was very professional and helpful in dealing with our insurance company. They're front office dealt with my adjuster and every tiny thing she tried to complain about the front office took care of her and resent whatever they claimed they didn't have. Dealing with my insurance is a huge headache that Thunder and Lightening helped ease. Thanks for the quick and efficient work!
• March 2022 by Zhaoyuan H.
  We were concerned when we saw the yelp ratings and all the negative comments，but we still decided to give it a try as the plumber recommended this company. They kept telling me all bills will be handled by the insurance company and we do not need to pay anything, that is definitely a lie. If you have already filed a claim with the insurance company, go talk to the insurance adjuster first, don't trust what they say. In addition, they said they will fix all the holes on the wall without additional charge, please note if you need to reconstruct the house, the whole construction is going through with another different company, they call it a sister company, and their quote is also ridiculous. Their work is ok, one technician also pointed out a potential leaking issue for me and I appreciate it. But they didn't do all the cleaning work when they leave and when I pointed out something and want that guy to clean it up, that guy was very unpleasant with me. In addition, I kept asking them to send me the bill before send it to the insurance company but they still sent the bill to the insurance company anyways, and they started to call me almost everyday asking me if I received the check and requested me to pay them, I didn't even see the invoice yet and how can I pay you? After a week, I received the invoice from the insurance company and I noticed their charge is not reasonable as well. I am not sure how many of you checked the invoice from them, I did. They charge something they didn't do and when I questioned it, they said as insurance company approved it already, that means they did it. Lol, they charge almost $500 for plastic sheeting and in the invoice saying they helped cover all the equipment, that's definitely not true and if you go to Home Depot, it will charge you only $14 to buy it. In addition, they also charge more for those drying machines than Home Depot. I pointed out these items to their manager, a woman and that woman insisted that the price is firm and threatened me they will send the bill to collection agency if I don't pay. She also lied to me over the phone and I believe this is their tricks to force you to pay. After multiple negotiations, they ended up giving me a discount and we paid the bill. So what I want to point out is if your insurance has no limit, you can use them, as you only need to pay deductibles. If your insurance has limit, please please please ask the insurance to assign you a company or ask the company to give you a quote before you start. By the way, we actually kept asking them to giving us an estimate price for the whole project before they started the project or even during the project, they kept telling us they don't know, but everything is under control and we don't need to worry. If you just let them fool you, then you only have a ridiculous bill waiting for you.
• March 2022 by Tonyaa G.
  I wish I could start with zero stars My bad reviews is like many others on here I wished I looked up their Yelp before the plumber call them Nothing but frauuuuddd So the plumber reached out to T&L to come check under our sink after our garbage disposal broke and leaked a little. The tech (I'll find his name and update ) no mask or COVID gear (we got charged for his COVID attire) He told us that the plumber would write the report to word it so the insurance company would approve the repairs Kept trying to sell us on we might get a new kitchen. I repeatedly told him I did not want a new kitchen I only wanted if we have the mold fixed so our house was safe for our kids. He swore & promised us that we would have nothing out of pocket Even wanted to talk to the insurance company to make sure we got the claim in. I felt off with this situation & now I wished I listened to myself He did bring in all his equipment and we didn't leave it plugged in he said he had to leave it to make it look like he was doing something there. His words!!! He had to make it look like he was doing work. Over the next few days he randomly showed up without appointments to my house (female) while I was alone at home with my kids I feel very uncomfortable one day when I was driving up saw him waiting in the van just to see me get home alone. Even one day when he rang the doorbell when I got my kids down for a nap I asked him did you text me to let me know that you were coming over and he just said no I just came over. I find this very strange since most company's get an ok and time to come into your home. Finally one day he came to start demo I stopped him knowing we never got an ok yet from our insurance company I asked him & he to my face told me that he got the ok to start. Thankfully I called my husband who called the insurance company who then said no he never gave an ok and to top that never has heard back from his company when our insurance agent reached out After multiple times of him lying to us saying that our insurance company said we could start work I told my husband to call him and cancel and get this equipment that was never used in our house out of our home. Then in December we got a call from a collection agent who informed us they had $3200 worth of charges for work rendered at our home which we explained we have never had any work done nor did we give any approval to have any work done at our home he aggressively told us he was a lawyer who spoke three languages and wanted us to say we weren't going to pay the debt we multiple times told him that fraud was committed and we were willing to pay the initial home call fee which was more than fair but not for work that wasn't rendered at our home since there was no work done. I followed it up calling the company a few more times asking for someone to call me back so we can get this sorted and I could pay the initial home call fee but not for $3200 that was not. There was never work done at our house We surprisingly never got a single call back!!! At this point I'm looking into a police report for fraud & I don't feel safe having the tech know where I live since he randomly showed up. I can't believe they are taking advantage of people during a worldwide pandemic going on Shows how ethical they are in business Please don't use them & if you do be very careful I definitely don't feel like they are a safe company to have your info.
• January 2022 by Jaime S.
  What is with the bad reviews?!?! This company is fantastic. Four days before Christmas wake up and find the floor soaking wet! Called a plumber who diagnosed a slab leak. He gave us Thunder and Lightning Services as the people who could help with water mitigation. Ricky came out and within a few hours he had fans set up and the drying process had begun. Very good communication with the company and with the office staff. Four days after thinking what in the world we were going to do the mitigation had been complete and now moving on to the reconstruction phase. Seriously, give this company a chance, they are fantastic!!
• November 2021 by Lisa G.
  Charlie & his team of professionals genuinely look out for the best interest of their clients. They are quick to respond to an emergency and help you through the whole process, from start to finish. When I was upset about my water damage, they came in, found & stopped the problem, and then educated me on what options I had. They got the job done quickly, it looks better than it did before, and they even saved me money!!! Highly recommend.
• August 2021 by James Chavez
  I would hire them again in a heartbeat they were great and fast.