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January 2024 by Tamara T.
DO NOT USE PRIME STORAGE PERRIS, CA!!!! I explained my situation to them that I was going to be homeless. They agreed to work with me. I missed payment in November but attend to pay them in December letting them know if have December payment a week later. They refused to take my money. In one month they expect me to pay over $850 and my storage goes up for auction in 2 days. They have a fee of over $200 to cut off my lock which I purchased FROM THEM. I see for $450 and sadly my ride (again I'm homeless) had another emergency he had to take care of. I tried calling them and was continuously put on hold. They wouldn't even answer my call. They are cheap, but if you make a mistake or believe their bs, you get set up to fail. And fail is exactly what you do.
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January 2024 by chantal enriquez
The space is amazing I'm so happy to have found a very clean and secure place to store my personal belongings
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December 2023 by andrew jackson
Great customer service, clean and large storage spaces. Very reasonable prices
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December 2023 by Kiana Baker
Very grateful that I came here was able to get a storge last minute when I really needed it,just donated half my stuff and didn’t want to donate the rest,Keith at this site was able to help me out and I fill truly blessed,god bless him.
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November 2023 by Jen S.
DO NOT STORE YOUR VALUABLES HERE. If I could have researched their reputation prior, I wish I'd have known to not trust their storage facility. ZERO STARS IF I COULD. You've been forewarned: ABSOLUTELY avoid this storage company at all costs. I do NOT support this company whatsoever. Extremely horrible service over the phone. They denied our calling and having made a payment. They proceeded to vacate our property with never a notice. Assuming our account was current we went to retrieve our items to close our account and find we no longer have anything. They do not go through the proper chains of communication here. They could care less what happens to customer belongings. ZERO stars, or NEGATIVE 100, if possible.
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November 2023 by Dahmino R
The staff at the perris prime are terrible and have No business working with the public they get 1 star only because you have to leave a star to leave review if you need storage go anywhere else
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November 2023 by Angie C
If I could give zero stars I would. The supervisor doesn't know what the employees are doing. The employees dont know what to do. They double book units, over charge you. Then lock you out for owing money that you had no idea was owed because they were the ones who made the mistake and double booked. Customer service is a joke. The only way to get anything done is to call corporate them selves and even then that doesn't help. I cant wait for my contract to be up.
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November 2023 by La Cresia Mckinney
So far I am pleased with the customer service when I’ve gone in person to pay for my monthly storage bill. I pay in person to check on my storage. So far it’s a clean and well kept storage facility.
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October 2023 by Angie A.
If I could give zero stars I would. The supervisor doesn't know what the employees are doing. The employees dont know what to do. They double book units, over charge you. Then lock you out for owing money that you had no idea was owed because they were the ones who made the mistake and double booked. Customer service is a joke. The only way to get anything done is to call corporate them selves and even then that doesn't help. I cant wait for my contract to be up.
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October 2023 by Jenn A.
I rented a storage unit at the Perris location. Super convenient with drive up access and the staff was able to accommodate my needs with ease. They made everything easy for me. The unit itself was clean when I got it and I read previous reviews that complained about dust so I took extra precautions just in case but I didn't have any crazy dust issues. Overall, this place is great. 5 stars for service, convenience, ease from the start.
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September 2023 by Yolanda Jones-Hardy
Thank you Keith for suggesting this place to store my belongings. The rate was very good for a drive up unit. Thank you Jessica for making the process smooth and quick. I’m rested knowing my items are safe here.
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September 2023 by Miriam Gonzalez
JESSICA WAS AWESOME , highly recommend for customer service!
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September 2023 by Chareou C.
This is the most horriblest place please, please, please do not use these people, they are money hungry I've been here since 03/2017 i was paying $250.00, now I pay $412.00, recently I paid close to $1000.00 due to a late payment and their so-called eviction and I paid on the 1st, I HATE this place, please find a more reasonable place that don't hit your pockets!!!! Listen to these reviews, I normally don't leave reviews,but I don't want you to get "RIP OFF", that's my only complaint is the price and they are outrages, once you get in, they will start going up, can't wait till the end of the month my shit is out of here!!!!, I don't want to leave a star but i have to!!
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September 2023 by John Hafer
Jessica was outstanding. Answered all my questions and set me up with a great locker of size and location. Better service and price compared to others I visited. Keep it up.
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September 2023 by Tiffany Lockett
Kieth has awesome customer service skills. He’s knows exactly what he’s doing and have the upmost respect for the customers. Kieth should be promoted with a raise for the outstanding service given.