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February 2024 by Mountain Girl
NEFARIOUS, EGREGIOUS, DUPLICITOUS
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February 2024 by Theresa
Excellent care! If you love your pet, definitely take them here. A week ago I received outstanding care for my German Shepard. The receptionist was very pleasant and the vet tech was friendly, professional, and very knowledgeable. Dr. Sharp is amazing, he listened to all of my concerns, did a thorough exam, was kind and gentle to my dog. He discussed all of my options. He was concerned with both the welfare of my dog and my budget. I wish I could give them 10 stars. Please note this vet has only owned this office for the last month. All of the negative reviews are prior to that and are a reflection of the previous owners. The new owners and staff are amazing!!!
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February 2024 by Maribel Campa
Took My dog here because she had a swollen face due to a tooth abscess. They got her in for teeth cleaning and tooth extraction the same day. I had a great experience and the staff is nice and caring.
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February 2024 by Cris Oro
Took my pitpull in last Tuesday due to me being worried come to find he needed to get an emergency neuter due to an enlarged ball. The vet scheduled him the next day..They continued to help me with his recovery by providing support over the phone and even took him in the following week to check on the on his recovery...the care the gave my old man words....can't even express my gratitude. Thank you so much for all the help and love you provided in our time of need.
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February 2024 by jonathan M
Poor service ! They didn’t even say welcome or good morning when you walk in . Workers look stress out helping no one . They don’t have vaccines available . Never had a problem here but this under new ownership is a mess ! Please get your stuff together
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January 2024 by Kevin P
I would like to formally express my discontent and describe the atrocity of an office visit I experienced with this veterinary clinic. To begin, I noticed that my cat was lethargic, and I was concerned about her health. I started calling various veterinary clinics and animal hospitals in the area and was offered a 1 PM appointment on the same day to examine my cat.Upon arrival, I checked in and was quickly seen by the veterinarian on duty. I expressed concerns about my cat's lethargic behavior and inability to eat or drink water. They quoted approximately $1200 for initial services, including x-rays, bloodwork, (overpriced) medication, IV fluids, and an overnight stay. I informed the veterinarian that this price exceeded my budget, and I wanted to create a comprehensive plan within my financial parameters.The doctor insisted on doing X-rays, but I recommended waiting until we could diagnose or rule out infections in my cat's blood. I agreed to all other initial suggestions and left my cat in their care for 24 hours. The front desk mentioned they would call me around 4 PM on the same day with an update, but I received no call. The next day, I called and spoke to the veterinarian, who said they had no diagnosis due to being behind on bloodwork.Frustrated, I urged the veterinarian to create a comprehensive treatment plan and asked about a probable diagnosis and a timeline for care. The veterinarian responded condescendingly, expressing frustration and anger at my questions. He told me to “take my cat home” at the end of the day. Later, I received a call at 4 PM to pick up my cat, but when I inquired about the blood sample, I was told to speak to the vet.Upon arrival, the front desk workers tried to force payment before discussing my cat's potential diagnosis. The veterinarian avoided me and sent me with a rude, condescending veterinary assistant. After 24 hours, they blamed me for not agreeing to x-rays and notified me they had still not sent out the bloodwork. I expressed my frustrations to the assistant, who responded combatively and refused to work with me. She told me to go somewhere else after I questioned why they administered antibiotics to my cat without having proper data to assess if an infection was present. My cat should not have to suffer because of their inability to send out bloodwork. (Blood must be fresh for sampling before coagulation occurs.)At the end of the consultation, the vet assistant insidiously attempted to add extra costs not initially included in my bill. I am abhorrently disappointed in the lack of professionalism and empathy in this practice. As a person of color, it is disheartening to be spoken to in such a distasteful manner. I paid nearly $1000 for services that did not support my pet's ailments. The California Veterinary Board has previously fined this veterinary practice for malpractice. I highly recommend avoiding this institution. Their lack of knowledge and desire for profit is evident.
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January 2024 by Carolyn Mcaleavey
Sweet staff, they got us an appointment right away. Got his shots and neutered. Prices were great compared to other places. Have already recommended them to others!
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October 2023 by Maggy
Staff here is very informative & kind. I take my dogs here. Years ago they helped me save my dog when she had parvo they guided me on how to care for her.
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August 2023 by george rafa
Took my dogs here today for walk in vaccinations and it was perfect. Nobody else was in there so there were no smells or sounds that freaked out my dogs. Tech that gave the shots knew his business and my dogs didn't even flinch.This may have been atypical but whatever, my dogs were happy so I was happy. 5/5
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June 2023 by ElinC Saldana
They need a better receptionist - how rude!!!! Or need to get a receptionist!!! Phone calls are important when your fur baby needs help - so answer the phone!
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April 2023 by Kanani Garwood
If you care at all about any of your fur babies you will not bring them here. My friend lost her dog due to their negligence and inability to provide good care. Dog was perfectly fine before dropped off and died shortly after pick up due to a neck injury they caused. DO NOT GO HERE!
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April 2023 by DaceeLee
I would give this 0 stars if I could. Imagine taking your pet in for a routine grooming service, and then your pet dies after 6 hours in their care. The worst part is they didn’t even call for pick up until 3:30 PM (30 minutes before closing) I’m truly sick to my stomach that they could be so negligent with animals. Anyone with pets knows that they are a part of the family and losing one feels like losing a loved one. I hope the clinic compensates for this tragedy.
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April 2023 by Anna Williams
Do not go here unless you want to chance losing your beloved pet. Heartless liars who do not care about their patients and lie to the owners about what happened to them.
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April 2023 by jennifer lopez
It’s so sad losing your fur baby they are like your child . Don’t take your pets here they don’t have a heart. They need justice . Don’t come here they aren’t trying to show the footage camera .
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April 2023 by Emma McBeth
This vet clinic refuses to accept responsibility for their actions and it’s absolutely disgusting. I would never take my babies here!!!