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June 2023 by Funky Gloss
Great customer service very respectful and friendly!!
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May 2023 by Pearlll Torres
Great customer service very respectful and friendly!!
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February 2022 by Ivonne Trujillo
Horrible experience and customer service. They took advantage of my grandparents and ripped them off for $120. They had them sign up for a service they cannot use and refused to issue a refund the same day. They had them sign paperwork without explaining it knowing that my grandfather could not read what he was signing. It seems to me like these cheap companies like to take advantage of elderly non English speaking clientele. I spoke to the manager and she was extremely rude and yelling on the phone, very unprofessional. I don’t see how she is capable of managing a branch if she is incapable of having a decent conversation without getting loud. She even said “call corporate because I’m not going to help you.” I will never recommend this place and deter any friends or family members from ever using due to the unprofessional experience we had. They were so rude to my grandpa that he started to feel ill and lightheaded. Never again!
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February 2022 by Legendery soccer skills
They tried trick me to paying extra line
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January 2022 by K DLR
Very Rude Not Helpful Over Charged for a Car Charger! Spoken Bad about in Spanish! "Stupid People I Speak it even though im White"! Will Never Shop Again!
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September 2021 by Jacky Licea
Horrible experience! I got charged for items I didn't even ask for or want!! ? I agree with the 2 previous reviewers because that's exactly what happened to me. They tell you a glass and protection (which means tempered glass and phone case btw) are included and then they charge you for both separate items, almost totaling $60!! I wish I would've read these reviews before choosing to go here, I really do bc now I've spent so much time driving and calling for fighting something that shouldn't have happened to begin with by its very own store manager!I had never given a review until today and this has been such a bad experience that I just had to do it!
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September 2021 by J H
Horrible experience! I got charged for items I didn't even ask for or want!! ? I agree with the 2 previous reviewers because that's exactly what happened to me. They tell you a glass and protection (which means tempered glass and phone case btw) are included and then they charge you for both separate items, almost totaling $60!! I wish I would've read these reviews before choosing to go here, I really do bc now I've spent so much time driving and calling for fighting something that shouldn't have happened to begin with by its very own store manager!I had never given a review until today and this has been such a bad experience that I just had to do it!
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August 2021 by cesar hernandez
They are trying to get as much money from you as possible. Went in for an upgrade and they told us we were going to get a free phone case with the phone and ended up charging $53 for the case. Also charged $20 for the screen protector that was not mentioned.
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March 2021 by viridiana mercado
Horrible service, the worker called Ailine attends with a terrible attitude I went to activate two lines with her and buy 2 new phones and without asking me she put screen protectors and I charge them I did not realize it until I received the receipt at my house And I noticed ... Although I had already asked him why he charged me and he had told me that for the activation and the taxes but I never mentioned the protectors.
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October 2020 by Mochizie
HORRIBLE. Went in there today to activate my phone and btw i already have an account and number with metro but my phone broke so i bought a new one but they wouldn't let me activate it because I didnt have the owner of the account present with me aka my dad because of sum new policy which I'm sure is a lie because i went to another metro just a few days ago and they told me i could activate it no problem but i didnt have enough money at the time.
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August 2020 by Sarai Mejia
If you not going to open at 9 am do not post that you're open.
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August 2020 by Anthony Meza
Horrible customer service they sold me a used phone case and have not let me exchange it
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May 2020 by Corky O.G.
Claudia has Excellent friendly customer service skills
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August 2019 by Big JB from Socalyakattack
These guys are total idiots that will mess up your service and lie to your face ....do yourself a favor and go to ANY other Metro store ...unless you love getting ripped off and love rude incompetent customer service and lies .If you must go here seek out Jorge he is the only person with a working brain in there ...The manager is a complete idiot .
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August 2019 by Daddy Anchondo
Place sucks go to the one next to Cardenas they helped me with what this store couldn’t which is great customer service Employeees are always rude
