-
December 2023 by Charlie Trejo
downgraded to a lower monthly payment. Got charged twice the next month. Went in person to notify the workers up at the front desk. 1 guy super helpful with glasses . Other guy did not care what so ever. Told me I had to cancel online. 1 star. Why didnt the original tall curly hair dude cancel my first membership int he first place? Did not tell me if I could get a refund, again can careless. 1 star. Horrible customer service maybe 3-4 people have great customer service the rest not so great. Also friendly tip if its really slow no one is up front at the front desk so you can just walk in without scanning. :) only when its packed theirs people up front at the front desk. When its slow, most of the employees just chill and hide by their desk.
-
November 2023 by Dalia O.
Natalie is the best Zumba instructor on Fitness 19, I love going to booty class and the Zumba class it's great.
-
October 2023 by 3xed
I personally love this gym. The community is absolutely amazing, the machines are perfect, and you can accomplish various workouts in this gym. The fact that they also include lots of cardio workouts and have alternatives to workouts (such as the red light room) is just astonishing.
-
October 2023 by Hulice Cermeno
Highly recommend this gym facility, very clean and organized. I felt very comfortable beginning my workout journey here. The people were always very helpful to lend me a spot when needed. If you looking for personal training, ask for Jorge Villanueva. Really cool dude, patient, and will help you reach your goals!
-
October 2023 by Ashley Washington
Started coming into the gym about a month ago. I had an intro with Lizbeth and it went so well. Since the beginning we had a great connection. I’m currently doing training and am loving it! She’s so patient, such a great trainer!
-
September 2023 by Diana Sanchez
Started training within the last couples months and I’ve had to stay it’s been great! The gym environment is cool, never too crazy. Training with Lizbeth has been game changing to my fitness development! She has so much patience and overall a great motivator
-
September 2023 by estrella viramontes
I recently had the pleasure of interacting with a Carlos at the front desk, and I must say that his service left a lasting impression on me. From the moment I walked in, he greeted me with a warm and welcoming smile, instantly putting me at ease.What stood out most about this young man was his exceptional customer service skills. He was attentive, polite, and genuinely interested in helping me with any questions or concerns I had. He displayed a high level of professionalism, making me feel like a valued customer.Moreover, his knowledge of the Fitness 19 and its services was impressive. He was able to provide me with detailed information about their offerings, which made my experience much more enjoyable. He also went out of his way to assist other customers, demonstrating his commitment to providing excellent service to everyone.Overall, I was thoroughly impressed by this young man's performance at the front desk. His dedication to his job, combined with his friendly demeanor and knowledge, created a positive and memorable experience for me. I believe he is a valuable asset to the Fitness 19, and I look forward to returning in the future, thanks in no small part to his exceptional service.
-
September 2023 by Dolores Basulto
I haven’t been to the gym in a very long time. I went the other day and I had a very good workout. Max the assistant manager was really helpful and motivating. He gave me a lot of good work out tips and instruction for proper use of the equipment, because no one wants to get hurt exercising. I found him to be very pleasant and patient. If you ever need to get back to working out, I highly recommend Max.
-
September 2023 by Eduardo Regalado
I came in one day to train with a trainer, i remember his name was Luke. We did upper body and it was a hard but great workout. He definitely knows his stuff and guided me through each exercise, making sure my form was on point. He definitely pushed me to workout with intensity, and I felt a great pump. That’s the kind of trainer who cares about pushing you to your limit. He’s a great guy and i would highly recommend him to anyone who wants a trainer who actually knows about bodybuilding and fitness. 10/10 experience with him.
-
September 2023 by Tristan DeWeese
Great gym that is always clean and very welcoming! I love the atmosphere and I’m very happy to be a member. Also I hear the trainers are amazing here. While I never worked with a trainer here, my fiancé who trains under Nayomi always talks good things about the workouts she is put through and the challenge she brings to her at the gym. All around, great gym!
-
September 2023 by Diana Hernandez
Such a great environment at this gym! Max is always greeting me by happy smiles and the gym is super clean! Great customer service skills all around. You can tell there is good management skills. Highly recommend giving this gym a visit if you’re in the area!!!
-
September 2023 by Amy N
Love working out here! Staff is very respectful and helpful. I started Personal training not too long ago and I can't mention enough how supportive and encouraging Marycel has been! She has given me a fresh spin on how to workout, showing me how to use the different kinds of equipment and incorporating new exercises every week!If you are considering personal training I highly recommend her!
-
September 2023 by Luis Rivera
I highly recommend Jorge V as a personal trainer! His patience and unwavering support have been invaluable during my fitness journey. Whenever I felt weak or demotivated, he was always there, pushing me to go that extra mile and surpass my own expectations. Jorge's extensive knowledge and attention to detail ensure that every workout is effective and tailored to my specific goals. With his guidance, I've seen remarkable progress and gained a deeper understanding of fitness. If you're looking for a dedicated and knowledgeable trainer who genuinely cares about your success, Jorge is the one to choose!
-
September 2023 by Ricky Salas
Ryan makes my experience at fitness 19 so much better.The first time I went to the gym he greeted me very courteously and made my experience very grand/ enjoyable.Ryan is also a very thoughtful person, giving insight on questions people have even when he’s busy with certain tasks.Ryan is also very hard working, as whenever you see him, he’s always performing his job gracefully and with precision.In conclusion, Ryan is a very chill guy, and is extremely advantageous to the fitness 19 establishment.
-
August 2023 by Jeanette Heidenreich
Customer service can use some help. I’ve been thinking about joining a gym and stopped here since this is my way home from work. I asked about memberships and it was painful getting any info. Was basically given one word answers. Guess they don’t need any business. Unfortunate.