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October 2023 by Robert D.
If you care about your car, don't do business here. Chris was the person that I was dealing with from the beginning. At 9 AM I drop my vehicle off to get a couple of scratches repaired. I told Chris I wanted to do a walk around to note any prior damage, scratches, dents , etc that had nothing to do with the repair, taking place to protect myself, and them from any false claims down the road. And of course, when picking up my vehicle, we would do that walk around again to compare to the first one. Chris expressed to me that he thought that was odd and didn't feel comfortable about that and I explain to him that he should want to do that. At 3:30 same day they called me to tell me to come pick up my vehicle because they felt uncomfortable working on my car due to the fact that I wanted to do a walk around prior to them taking my car in. That is completely and totally beyond comprehension that they would not want to work on my car because we did a walk around prior to them touching my car. I have my car in the shop one other time and that was the first thing that they did before they took my vehicle. If you decide to have these guys work on your vehicle, make sure they do a walk around with you before they take your car and if they don't want to do that, then don't leave your car there. Personally, I wouldn't let them touch any car I own.
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July 2023 by Mario R.
I had an accident. My insurance paid for everything as it was the other persons fault. Shop received their money. They held on to the car for two months. Towards the end when they said all they needed was to balance my tires. When I called the next day as the said it was being sent out for the alignment, they told me the same thing as the day before. I told them is it actually going out as that's what I was told the day before. They let me know that for sure the car would be done the next day as it will go out to have the alignment completed. When I picked up the car after two months it looked fine. When I got home I opened the hood. The bar that holds the hood in place was not set back and was just loose. I called and asked if I could take it to their other shop near my home. They said no I would have to make an appointment to bring it in to fix correctly. So of course no customer service after having the car their for so long. Not even a yeah bring it in we did a garbage job so we will fix it, no accountability. It was already frustrating waiting and trying to figure out how to get to work without the car, now they wanted to take more time. So i just fixed what they broke. Later about a week or so I filled my windshield reservoir and it filled about half way then just poured out the rest. So when they removed those items and put the front bumper back on they did not connect the reservoir correctly either. I did send a complaint to my insurance company to not use this company as they have no integrity or customer service. They talk nice to you but they don't deliver good customer service or seem to care about their workmanship.
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February 2023 by Julie A.
I went to the dynamic elite collision center in hemet cal. Worst customer service , should have totaled it out but instead charged my insurance comp almost 8,000$ when the blue book was 10,500.00. Messed up my paint job, didn't even replace my skid plate and was told they didn't do it so I would have to get an attorney. Office is run by incompetent females who know nothing. I could go on and on but if you are smart do not take your car there , and also they drove all my gas out had almost a full tank.
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June 2022 by Evangelist Lolly G.
I really appreciate being truthful and respectful to your customers . So when I dropped off my car I knew it had to be inspected further due to undercarriage damage and there was additional parts to be ordered. I know the shortage and timing isn't convenient to customers but at least they are truthful and give you updates. My car was done and it looks like new again ! Thanks Alex for all your help today ! They say Perris there's no good thing but I found my future auto body repairs if needed ( hopefully no time soon!)
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September 2020 by Tiffany K.
This place is amazing!! A few years ago I was in an accident and had my car repaired by a different shop. When they put my car back together again they didn't properly reattach the metal sheet under my vehicle that protects my engine. I had to take my car back to the dealership at one point to get it reattached properly about a year ago.... but apparently they didn't do such a great job either because as I was taking my first long road trip with my 4 month old son the metal sheet detached again and was dragging across the freeway making this terrifying screeching noise. I can't tell you guys how nervous I was from all of this when I showed up to Dynamic Elite, with my baby and far from anyone I knew. The gentleman at the front desk was so kind and comforting, he gave me a quiet space in an office to change and feed my son while they checked my car out. He let me know that the metal part was pretty much done for and then came back a few minutes later to let me know he had the piece I needed at the shop and was going to put it on my car. At this point I'm so thankful but I'm also so stressed out just seeing dollar signs flashing in my mind. About 30 minutes later, this kind man came back, handed me the keys to my repaired vehicle, and told me to enjoy the rest of my day. I don't know about any of you guys, but I think the world needs more people like him. If I lived in the area I would use this shop every time.From the bottom of my heart, thank you for getting my son and I back on the road, in a safe vehicle, so that he could go meet his Great Grandmother for the first time. You guys will always be a part of that memory for me now.
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August 2020 by Rene T.
Just had my vehicle repaired here. They did a great job and only took one week due to the additional damages under the bumper. They had great communication with me throughout the week. I highly recommend this place. Alex was very professional and very detailed.
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May 2020 by Paul M.
The best in the west for all ur needs,been to alot of different shops,but this one tops them all!!! Pablo hooked my Benz up,looks like I just bought it off floor room floor! Highly recommend it
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March 2020 by Arlene N.
By far the best body shop I have been to. Very profesional, charismatic & what I loved the most was that they take the time to hear out my concerns and questions & explain the process so smoothly. I wanted the least interaction possible with insurance and they assisted with just that. Just call me when my car is done and done right. Great job guys....... 5 Star recommended
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March 2020 by Desteney E.
I was in an accident in mid November and i didn't have my car back to me until about 3 months later. I'm pretty understanding I know the work takes time but I expected at least to get updates and I didn't even get that! I had to keep calling them to check status and even then it was always inaccurate.
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August 2019 by Alejandra M.
Great costumer service very friendly people Got a same day appointment to get my car evaluated Next day it was ready to get worked on They deal with the insurance and obtain several text updates
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December 2018 by Vladimir Lopez
This place should be doing better work instead of doing half a** jobs. Wouldn't recommend it if your paying out of pocket. They paint better in Mexico than this place!
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August 2018 by Sean H.
Wasn't happy about car being totaled but everyone that I worked with at A&G was more than helpful would use them again in a heartbeat!
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April 2018 by Nay R.
Eli did a great job in helping me ! Good customer service too ! Got my car back in a timely manner!
