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“Went in to turn in my passport documents without an appointment, and the wonderful people working there were able to do my application anyway. I am very thankful they were able to take the time to sign all the documents needed to submit for my passport, when they could have told me to come back another day. A+ service!”
“The Glen Ellen post office and its staff are a great benefit to those of us who live here. I have been there easily 250+ times over the past 10 years, and used most services eg packages of all sizes, delivery times from urgent to not, packing help needed or not, domestic and international. The staff is polite, friendly (and knows locals' first names), and knowledgeable. They also care about your money: if there is a particular type of envelope for overnight or other expedited service that will get it there at roughly the same time as a different one sized the same, they let you know before you commit to the more costly one because you were not aware. You are a person to them, not a transaction. The facility is clean. Closing time, to them, means you can walk in the door at precisely that time and they take care of you; no "that would take 10 minutes and we are now closed." We keep a p.o. box there, and they have a terrific and very easy system to get your packages if over-sized and unable to fit in your box: with no assistance needed, so can do by yourself on weekends as well, speedily. Lots of parking in a dedicated lot right there. And an outdoor drive-through mailbox: you pull your car up, open your driver's side window, drop whatever you are mailing into the secure box, then be on your way without having even exited the car. I almost never post reviews. But when I saw this rating I was taken aback. It very simply does not reflect whatsoever how people around here feel, in fact the it's opposite. Every post office should operate like this one does, and we are lucky to have it.”
10AM - 12PM 1 - 5PM
502 E Cotati Ave, Cotati
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“This is the best post office in the area I drive out of my way to make sure I deliver my packages from here. Great service all around they help me with my jukebox DJ company”
“Going to the post office is not always a preferred task, but Ellen and her team at this location make it easy. They are friendly, professional, knowledgeable and patient. No one likes to wait a long time, but sometimes we just have to. Please be kind to them.”
“I had a wonderful experience here for my passport appointment. The employee who assisted me was knowledgeable, friendly, & helpful. I really appreciate having this service available in Petaluma. Thank you kindly, USPS employees! :)”
“Came to pick up a package that I wasn’t there to sign for a day or two prior, the man at the window was super nice and helpful. I was kinda nervous cause of preexisting reviews but I had a good experience :)”
“Love everyone there. All the staff that work there and keep the mail flowing, deserve the utmost respect. And I appreciate going to get my mail for myself and my wife!”
“Always had a great experience here. I love how its so close to my house making it more convenient. Taylor helped me out tremendously I greatly appreciate her. She was very professional, friendly, explained everything thoroughly and was absolutely wonderful! Highly recommend her to anyone. 5/5 stars!”
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“Casey was so kind and professional . He was so helpful with getting me the information for getting a passport.
He was a delight to have helping me. Even called other places to get me a walk-in last minute. God bless him. He needs a promotion ASAP.”