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September 2024 by Ashley Elizabeth
Front desk has no clue what they're doing. Some days they bill you and other times they won't with no rhyme or reason. Sometimes they double charge you months later because "they made a mistake" and need payment again. They're allowed to cancel your child's appointment day of, if you do though then you owe them a fee. Front desk is ridiculously rude and check ups aren't done at your child's appt, I've switched care and it's much more thorough. The office and Dr rooms are also like 85 degrees, humid, and stuffy during Summer making wait time uncomfortable. 10/10 don't recommend
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April 2024 by kelli wilcox
I can't say enough how happy l am that l switched over to this office. Karen Greenhaw is wonderful! She takes time out to listen to you and is very sweet. Best care lve had in years. The office staff are all lovely as well.
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April 2024 by K R
I’m surprised by the positive reviews since the yelp reviews appear to be in line with the service I experienced. This office was never able to get my prescriptions right even after two office visits. The nurse practitioner is terrible and does not follow through even though she assured me she would.
Spent numerous hours trying to get my medication and this office wasn’t able to. The office manager in Grass Valley was worthless and unable to do anything. After hours of calls and running out of medication, I ended up calling my doctor who is out of the area and he sent it in same day. Thank you Stanford Medical.
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March 2024 by Kevin R.
This place is terrible. It took months of calls to try and get a prescription referral and there was always an issue. First visit was to establish care and go over medications. It then turned into weeks of calls to follow up since the pharmacy never received it. After multiple calls the said we had to make another appointment...added charges for no reason. So we complied since I was almost out of medication. Second visit went through the same information and they still didn't send the referrals in or follow through. I ran out of medication and had to call my old doctor who was an out of the area and was able to get one and give me time to establish care with a professional office. Keep an eye out on billing charges too, the office billed for services not provided. The Nurse Practitioner is terrible. If your life depends on it, avoid this practice and make the drive to Roseville.
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February 2024 by Mandy Bunnell
I highly reccommend Penn Valley's Sierra Care Physicians office with Dr Berezniak and Dr Burt. They have provided my entire family (my parents, my inlaws, my siblings and my child) compassionate and thorough medical care for the past 20+ years. Their team works closely together to provide the best care from the first very first moment of contact.
While I know that many medical offices have faced many challenges the past few years since the pandemic and , whether it was the influx of sick patients, navigating ever-changing rules and regulations, mask mandates, social distancing, offering virtual visits when appropriate, having me or my family seen in sick clinic when I have symptoms (thank you for taking the steps to keep people safe and well!), staffing/referral/authorization challenges, (it is shocking how many specialists we have lost in this area as of late and how hard this office works to help get me in with someone--I still try my best to help provide their office with all the info needed like finding out ahead of time what drs my insurance is contracted with when i need an referral sent outside the office. I realize I am not their only patient and I appreciate them and the time it takes to get an authorization on hundreds of other patients. Who knows if the pt seen before me is needing an urgent referral/testing order for a suspected possible cancer diagnosis? That really puts things into perspective for me.)
The front desk is an absolute treasure and wealth of knowledge. She knows her stuff and has a heart of gold. Their schedulers/phone operators are kind and so helpful.
The medical assistants know I am squeemish when it comes to needles and are so understanding and talk me through it making it quick and painless.
I love that they have a web portal for non-emergency communication with the office. I can message the doctor, request an appoinment or request a refill. This saves me so much time!
When I have questions, they are always transparent and informational, explaining their process and what to expect.
If I call at the end of the day/or approaching a holiday, they always offer up backup options so I know I will be taken care of should the need arise.
I really do not feel that the doctors, medical assistants, receptionists and phone operators get enough credit on the day to day for what I have seen them deal with.
I have referred many neighbors, friends, coworkers to SCP over the years. They just welcomed Nurse Practitioner Karen Greenhaw to the practice recently. When referring, I do let them know that may take some time to establish care at first, but it is worth the wait because they are simply the best!
Thank you SCP and all of your staff!
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February 2024 by Catherine Andrews
I recently moved to Penn Valley from out of the area, and I needed a new healthcare provider. I heard that there was a new Family Nurse Practitioner nearby at Sierra Care Physicians, so I signed up. I really enjoyed my visit with Karen Greenhaw, FNP. She was friendly, allowing me to ask many questions, and she answered all of my questions. The front desk people and the nurse were very pleasant, as well. I would certainly recommend Sierra Care Physicians.
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February 2024 by Mark Wandro
Dr Burt is very pleasant and thorough with his exams. The office staff is very friendly, also.
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February 2024 by Shannon Stanley
We have always been able to talk to the doctors and get our health problems resolved. Going to SCP is like dealing with trusted family. We would not consider changing doctors.
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February 2024 by Loydene Rogers
I am very happy with the care I receive from Sierra care physicians and Dr. Burt. I am away from home most of the year working in a truck with the concert industry. They have always accommodated me even while being far away with webcam visits. The office staff have always gone above and beyond. Always friendly..
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January 2024 by David F.
Had a new patient registration and physical at the Penn Valley office recently. I found Dr Burt and the staff to be professional and friendly, the atmosphere was great, it rarely for a business these days it seemed they were enjoying their work! Happy to go back even though it is a longer drive for me from Nevada City.
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January 2024 by Krystina L.
Very good medical staff. I have been seeing Karen and shes is excellent and knowledgeable and helpful. She has made good smart calls on my health. Its easy to put off medical needs. It has been a good experience having someone help organize my health. I also, appreciate the great support throughout my surgery recovery.
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January 2024 by Cathy M.
Dr. Burt and his staff are very professional and caring. Dr. Burt listens to you and you never feel rushed. He explains things so you truly understand. I recommend him highly.
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December 2023 by Dottie F.
I have had this office send three wrong prescriptions to Express scripts which I have paid $168.00 for which I cannot use. This is totally irresponsible on behalf of them not paying any attention to their patients needs. There needs to be some accountibility for their mistakes.
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July 2023 by Matthew Zeledon
Terrible experience with front desk. Terrible medical care. Would not recommend if you are sick, in pain, or need medical advice.
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January 2023 by Janis Cooper
It's the hardest to get an appt with Sierra Care with Dr Berenizak . Anytime I do go in she rushes through my appt before I am done with my questions. I asked to switch doctors but they won't allow it. I was referred to a specialist who wouldn't see me until two tests were done. I kept calling Dr Berenizak and everytime she said she was working on it which took several weeks (2)The specialist told me all it takes is a phone call. Extremely disorganized and the woman at the front desk can be rude. I just feel like they dont care abouttheir patients. Also they never call back when they say they will. Very frustrating.
