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January 2024 by Sara Loewi
Integrity and class
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October 2023 by joseph alzin
I Bought a necklace of the lone cypress years ago. I told the lady working there it was a gift. I'm sure it was one of the Least expensive items to buy there. She wrapped That necklace Like it was a hundred thousand dollars necklace and made me feel special when I left And i've never forgotten that lady.
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August 2023 by Craig Olsen
Bought a ring for my wife and she loved it. Great customer service!
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June 2023 by Manisha Patel
The overall experience from when I brought the ring to when I received it 3 weeks later was an unenjoyable process. I wish they were better at communicating especially if they’re expecting delays. I had this ring sized from a 7 to an 8, the ring looks and feels completely different. It doesn’t even feel like the same ring. I’m super dissatisfied with my purchase. If you do buy from this place make sure it fits properly, I do not recommend them shipping it out to you or having the ring resized.For price transparency, I paid a total of $1,485 for this ring.
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December 2022 by Sue S.
IMHOMy friend and I were window shopping after having lunch at the Lodge. We admired the beautiful store window displays but didn't walk in. I was surprised that my friend could pass it by. She admired a pretty bracelet, but we kept walking on past other Pebble Beach stores. Eventually on our way back to the car, we walked by Marchesa one last time. This time, I convinced my friend to walk inside...Mary and Melissa greeted us warmly and asked if they could answer any questions for us. I piped up, "Yes, there is a beautiful bracelet in your window. What is its price, please?" Soon my friend was trying the bracelet on. Melissa helped demonstrate the best way to put it on and remove it with ease. Yes, my friend happily walked out with her new wrist adornment! We couldn't have had a more lovely shopping experience with Melissa and Mary. Thank you! We will definitely return!
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March 2022 by Hana McTaggart
Made a purchase here and was promised to be sent an appraisal document per post as a follow up. Never received one. Literally came back in person about 3-4 months later to check what's going on. Received an apology and a promise to be sent the appraisal document for real this time. It's been many months now and again, never received it. Unfortunately this shop is very unrealiable and I can't recommend it.Edit: beginning of 2022. Never received the promised document.
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October 2021 by Jorge Zaldívar
All the purchases I made were really satisfactory and customer service was unbeatable. I will be back for sure.
