-
January 2023 by Emily A.
If I could give zero stars I would. Called their pharmacy and was given a run around about medication that was prescribed to my son. Saying I needed to call the er back and tell them to send it to another pharmacy who could fill that medicine. After calling the er they told the pharmacist was supposed to call and not me. Then contacting the pharmacy again for them to tell me o well we will get to it when we have time... thanks cause my son really needs that medication.
-
December 2022 by Anthony M.
They turn half their lights off early so they seem closed smh. Lazy customer service.
-
December 2022 by Samuel L.
Is it due to the holiday mood ? The store inside was way too messy . Two stars from now because at least I could found what I need :)
-
April 2022 by Evan K.
We walked in for a prescription after a long night at the hospital. I had work that morning and got finished right at 4:30PM to take the Ms. to the pharmacy. The pharmacy, similar to DMV 's are hit or miss experiences, not primarily due to the staff but mainly because the patient or client came In unprepared. We ran into Shannon, who made the experience seamless, provided we had all of the necessary materials. We were her last patients for the day and she still took her time ensure we were properly handled and our experience was completed with another nice person at check out. Overall, thank you to Shannon and the rest of the team for their help after a long day through the medical system.
-
April 2022 by M G.
The Pharmacist Sonia has no patient care experience. She started by giving me the injection without introducing herself or providing any aftercare instructions. She literally just said nothing at all and when I asked her a question her answers were yes/no without blinking an eye. No emotion no compassion and no interpersonal skills to talk to the patient and make them feel at ease before giving Covid injections!! She also seemed not very knowledgeable and made me feel as if she didn't know much about the injection, she was providing me. She needs interpersonal training and should not interact with patients until she gets the training.
-
November 2021 by Jamie W.
Geez Louise, what's up with all the negative comments here? I'm a reasonable and patient person. Honestly I've never had an issue here and they are 100% more competent than any CVS I've ever been to. Minus one star for the huge amount of maskless. Whether it's ignorance or just defiance, this is a pharmacy with sick people (just like an MD office). Please have some respect for others. Otherwise, no complaints.
-
April 2021 by Linda P.
I just love shopping in this location ALL staff in pharmacy ae so helpful especial Kelly and John! I can not say enough great things about them. A must go to Pharmacy / store.
-
March 2020 by Patricia T.
During these difficult times people need to be kinder and not act like we are some sort of criminal. I will never shop at rite aid again ever. I walked in and grabbed the things I needed and the lady IN CHARGE of the line started yelling at me that I was not in the right line. I didn't see a sign that said wait here or that the registers were not working. Wow really lady, why not get a real job. We are still your loyal customers. When all this is over we will remember how we were treated. I will never shop here again. When I tried to bring it to someone's attention they just ignored me. Ok I will ignore your store too.
-
February 2020 by Cathy C.
All these other complaints or good reviews were years ago. Names of pharmacists that are no longer here. The main pharmacist is Kelly. I have been using riteaid for 20 plus years for my meds. I've only been using this one in paso on spring st for maybe 6 plus months and the one on creston for over 1 year. I receive pain meds on top of many other important meds. This last 2 months the pharmacist no longer wants to fill my pain meds. I've talked to corporate about how she has treated me and what shes doing about my meds. Corporate is awesome. They have been trying hard to help me and have talked with her. Anyways since Kelly is the main pharmacist apparently she can refuse filling my pain meds. She is very rude. Talks about your personal business in front of all customers and workers. She doesnt care about my situation and gives no help or empathy. The other workers and pharmacists are nice and dont understand the problem. I'm now forced to take ALL my meds somewhere else do to her hateful attitude towards me. I dont get my other meds by myself anymore because I'm afraid of her rudeness and hatefulness towards me. On their site there are others complaining of the same treatment. I know through a reliable source that there have been many complaints against her that are being investigated. It's hard enough to not get looked at wrong for taking pain meds. But to be treated like some pos druggy is horrible. I have cancer among severe surgeries going on and see a professional pain management every month. I'm not on fentanyl or meds like that. I have never been treated this way until now. She had no problems filling my meds for the last 6 plus months. Now all of a sudden she does. I am taking ALL my meds from this riteaid and will find a better personal pharmacy. I hope there are no more people being treated this way but sadly I know there is. 2/15/2020
-
November 2019 by Henry S.
Need to slam this pharmacy after using, or trying to use it, twice. Each time in different ways they manage to fail to do even the most basic of professional responsibilities. Their recurring pattern is to simply stop work on filling any prescription if a single detail was not served up to them. They do not call either patient or provider to get the answer they want. Rather, the patient in need arrives hours later to be told "nope" and "not our fault". Power trip, laziness, branch or corporate culture, revenge for some employment or life dissatisfaction??? Can't say - just advise going elsewhere in your time of need.
-
July 2019 by Mitch P.
1 out of every 3 or 4 times I call this store their phones are down or I key the option for where I want to be directed the call is terminated. It seems to be getting worse and worse with time. I would rate this a 1 but I like the employees here. It does however feel like the business in general is just trying to do just enough to survive. Which means instead of me calling in an order I have to drive in and sit their and wait because they don't have something as basic as a phone system which functions normally.
-
June 2019 by Shon W.
The only reason I'm even putting one star is because there is no negative stars the people at the Paso Robles Rite Aid have zero customer service skills I will be taking all of my business and my prescriptions to another pharmacy I encourage anybody and everybody to do the same thing terrible terrible terrible business
-
January 2019 by Michelle S.
No Stars. The short fat lady that has short dirty dishwater blonde hair and works at night almost caused me to get into a car wreck in the parking lot because there was a police officer who pulled a car over into the parking lot and all the employees came out to see what all the commotion was and I don't know why they were yelling at me and pointing at me but I almost backed into a car because of it and the next day I called the manager I'm still taking care of this, it was so unprofessional and I've never been in any situation like this and I'm definitely going to take care of it
-
August 2018 by Recon D.
I agree with Kevin L. I usual don't bother to write about a business if they're doing a good job, but in this case, and the beehive of negative reviews, I just had to speak up. I have been going to this Rite Aid since they opened and I've never had a prescription that was filled incorrectly or had to bring anything back to return or exchange. They're always a step ahead in store selections and noticeably and especially around the holidays. My wife and I LOVE that. I consider myself a hard customer to please but, I'd like to thank the hard working pharmacy technicians Rose and Tatiana (my guardian angels) and Rihanna the pharmacist. I was disappointed that Rihanna had been reassigned to another store since she was always concerned about my well-being. When I was doing my regular shopping at Rite Aid, and strolling near the Pharmacy, Rihanna would always wave and say hi to me and asked how my family and I was doing. I thought that was very thoughtful and caring. Taking a moment of her busy day to notice me and to say those things, it's really is humbling experience. I feel like all the people at the pharmacy treat me as one of their family members. I've read the negative comments on Yelp about this Rite Aid but this Rite Aid is much more liked than disliked because of all the customers they have that keeps them extremely busy. To the people that complain, these employees have got alot on their plates. They must make sure the perscription is correct and a valid one, check your insurance coverage, label it correctly, print the medication instructions and the legal mumbo jumbo so people like you don't sue the pants off them. They make one mistake and get sued, their careers are over. I wouldn't want their job, fo-sho. Walk a mile in their shoes, would you? If I was a wealthy man, I would send everyone of them to Hawaii for a month of R & R. A well-deserved vacation. And NO, I'm not associated in any way with Rite Aid. I'm just a satisfied customer. Maybe corporate can read this and give them the well-deserved vacation, rasies, and bonuses as I feel they need and deserve. This Rite Aid is very much appreciated. Much thanks to a very well honed Rite Aid team! Keep doing what you're doing! Larry S.
-
June 2018 by Linda M.
I would avoid this pharmacy at all costs - there are plenty of other pharmacies in Paso Robles that will help you and treat your circumstances with some urgency and care. Rite Aid on Spring Street could care less about your personal circumstances as they are lazy and place little to know value on providing customer service.