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July 2024 by Fernando Chavez
Gabriel is very knowledgeable and professional he had an answer for all my questions.
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July 2024 by Nita Tully
It was a very nice friendly bunch of young, Very smart, well-informed clerks.
I am glad to be back to Verizon! Having a place to go for help is a god-send.
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May 2024 by Sheila Pfluegler
Alfredo was friendly and very efficient. Great service.
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May 2024 by Tracey
The worst customer service I have ever experienced (at the Spring Street location). I was overcharged $159 and I'm waiting a month later to be reimbursed. They also gave me a rebuilt Z flip5, not a brand new model, when I gave them my Z flip3 as a trade in. Waiting for the new phone the say they ordered for me on March 10. I don't believe a new phone was ever ordered! So I called Samsung yesterday and they found out it was never ordered at all. Lies and overcharged! DO NOT DO BUSINESS AT THE SPRING STREET LOCATION!!
UPDATE: 2 months later and the Manager at the Verizon (Victra) Spring Street location still claims the check from Corporate is on its way. I checked with Corporate and there is no record of any check sent to me. So this store steals money and lies? Because I purchased my phone through this store Verizon and Samsung can't help me. I sent a letter to New York Headquarters detailing this ongoing issue. Hoping the owner of the Verizon (now Victra) store sees this and is concerned!
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May 2024 by Anthony Clarey
Junior was fast efficient friendly and was assisting multiple customers at one time. Very please with his service
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May 2024 by Adriana Alegre
My Customer Service Representative Alfredo provided excellent customer service. Knowledgeable and efficient. Thank you!
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March 2024 by owlinthe treeusee
Not very good with anything electronic and when ever I come into Verizon Alfonso is always been so helpful but on this one occasion I came in and needed help with connecting my phone up with Hulu and if it weren't for him I would have never been able to do it myself. There is no other phone technician I have ever had with any other company much less Verizon that has ever been so helpful and so wonderful I look forward to seeing him every time I come in.
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March 2024 by Rick Knoop
Nice informative visit..
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February 2024 by Juan Garcia
customer service was great! Alfredo was very helpful
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February 2024 by Sandra Lewis
Working with Alfredo to get an Apple Watch and a new cell phone was beyond amazing. He looked for the best deal for us and was very knowledgeable about the Apple products we were interested in. He also helped with an issue we were having with group texts. Alfredo was wonderful!!!?
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February 2024 by Sherri Kenney
Had an appointment at Verizon on Spring St. Maurice was very helpful & answered all my questions & kindly helped me with questions I had about my phone.
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February 2024 by Tiffani Hetrick
I just left the store and junior was beyond helpful got me into a new phone but was able to help me get into an old email I couldn't use so I am beyond thankful wonderful person keep up the good work junior!
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December 2023 by Scott McKinney
Alfredo was courteous, professional and efficient.
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December 2023 by Citlali Esquivel
Shewas great very helpful.
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December 2023 by Alyssa Nicole
Everyone was super friendly and helpful :)
