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March 2024 by Marlene L.
came in just to get screen protector replacement,left with a brand new home internet cutting my internet bill straight in half Jovany did such a good job communicating with me through the whole transaction.
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November 2023 by Katja Hefington
Went there with a problem that online customer service couldn't figure out- their staff was able to get me back to having a working phone...my next phone will be purchased at this store!!! Thanks
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October 2023 by Steven W.
I would not even give this store a one star review. That is far more than they deserve. I have been in business for more than five years and just wanted basic phone service from this company. $450.00 later after being charged for services I never approved I am very disappointed. Now they want to know why I am not happy ?. These people are dishonest, and should not be trusted. If you are in business do yourself a favor, and find an honest phone provider. By the way this is for one month service at a quote of $70.00 per month for one line.
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July 2023 by Neill Marshall
These guys have been more than helpful for me three times. Great customer service. Al and Nick have been Great. Oh absolutely
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April 2023 by Paul O'Hearn
Why have a store in Paso when you have no network coverage there?
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March 2023 by C V
After having multiple issues with setting up a plan online, I walked in, had everything resolved and walked out with a new phone and plan in less than an hour. Huge thanks to Kyle H for all the help!
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March 2023 by Lord Rahl
Ricky and Kyle are great!Ricky is really kind and got my new phone all set up and working before I walked out. Kyle was so nice to my son, a great conversationalist, and very funny.What a team!
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February 2023 by Mary M.
Ricky and Nick are a great team! They both solved my issues with my old phone, got me into the right new phone, transferred all of my content, and they set up my Home Internet.Ask for them when you go to this store!
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January 2023 by Kyrylo Onyshchenko
Персонал приветлив и общителен. Ребята проконсультируют и помогут с подключением. Сеть имеет самое большое количество абонентов в США и самое большое покрытие. Рекомендую!
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November 2022 by Pamela Barrett
I had an old cell phone with a black screen. Tried to get a new phone from Verizon and keep my number, they said no. I went to T-Mobile in Paso Robles and had help from Kyle, it wasn't easy but he took the time to figure it out, explain everything, and got me a great deal on the phone and the plan I wanted. He and Nick also greeted everyone and said how long the wait would be for a new purchase, or a quicker time for bill pay. I love my new Pixel Pro 7 and Kyle was able to get all the important stuff to transfer.
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September 2022 by Chelsea Roudebush
they treat their employees and clients like garbage. a friend of mine worked there, provided better than average customer service, was going out of his way to make record sales just to have his superiors not give him a commission or bonus based on some fabricated technicality, and then let him go, clearly because he was a threat to their jobs. this happens at other stores. as for their clients, they do similar sneaky tactics to payment plans, and provide generally bad customer service. just go to any review site like trustpilot, the numbers speak for themselves. they generally talk smooth but lack ethics.
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September 2022 by Lauri S.
Robby was absolutely amazing. Not only was he kind he was extremely helpful and very resourceful. My son is leaving to study abroad in Spain for a year and we were confused with which way would be the best and most cost affective to keep connected. Robby took the time to help and guide us through. Thank you Robby we appreciate you.
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September 2022 by Stephany Radtke
The worst customer service and rude employees. It always takes a long time to get something simple done because the employees are clearly not well trained. As a former T-Mobile corporate store employee, I advice everyone to avoid this location.
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August 2022 by jonathan andrus
I was at the Paso Robles Fair on Friday 7/29 and I stopped by the TMobile truck to change from Verizon to TMobile. The communication wasn’t very good and I had nothing but problems. I went to the TMobile store in Paso Robles and Kyle was a champion. His patience was outstanding. Not only he was helping me with the transferring of the equipment but Kyle was walking me through each item and explaining what he was doing. I also told Kyle about my experience down at the fair and he was shocked that nothing got transferred over down there I also told him about the promises they made and they weren’t kept. I was really disappointed and upset but Kyle Smith it out perfectly. Thank you Kyle
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March 2022 by harry lyons
Kyle is the man honest knowledgeable and knows his music