-
February 2024 by jamie grimes
I have never had a problem with any of the employees until today. I was in the meat department looking for mild sausage. There was a case of just what I needed but it was closed. There was a lady behind me opening boxes stocking the egg section. I asked her if she could help me by opening the box. She said" No but you can ask someone in the meat department" she was very snotty and short with me. I found it extremely rude. Do you have some sort of policy that a person from one department can't help with another department? Can't even open a box when a customer asks when you have a box cutter in their hand? If that is the case she could have just said that.
-
February 2024 by S K.
digital coupon prices are deceiving if you don't shop there frequently. you get charged regular price unless you have the digital coupon. The deli section has bozos working there. they don't know the difference between a thigh and a breast. Apologetic but still came home with thighs instead of breasts.
-
February 2024 by Saundra W.
Do not go to Albertsons unless you want your cart to stop short as you go to the first handicap space on the west side of the parking lot. It's not even close to the CVS store but the locks turn on before you can get to your car in the Albertsons parking lot. I have a fracture in my lower back and so every time I park anywhere outside of the center of the parking lot now I get unexpectedly jerked when I try to bring my cart to my car. I'm looking for another place to shop because they won't put up a sign that warn you and they can't change it. Handicap parking should not cause pain or injury.
-
February 2024 by Richelle K.
Did not know that your cart would lock when you parked over by CVS. Had to carry 4 bags and a box of chips to the car without a cart.
-
February 2024 by Howdy P.
Fix your carts sensors... had a grocery cart lock up on me, full of groceries. Had to skate it on two wheels to get it to the car. Froze up on the parking lot, middle of path of traffic. If it was my wife what is she suppose to do? Leave it and carry her groceries 200ft? I'm guessing I'm not the only one this happened to. Theirs a bunch of carts just thrown about everywhere.
-
January 2024 by Di R.
The five stars is for Steven in the Deli & his enthusiasm for chicken wings. But I'm sure he's enthusiastic about pretty much everything. His customer service is awesome & I hear his male coworkers are also very friendly. Though it's weird, the female coworkers not so much. Especially the short curly haired one. She seems very annoyed to even have to talk to her customers. Talking to friends. We've talked about how great Steven is but at the same time everyone mentioned this rude woman & described her as the same one. Steven needs to give her customer service lessons!
-
January 2024 by Sydney G.
I placed a drive and go order early afternoon on Monday and 8 hours later was incomplete. It got delayed and I asked in person all I got was a sorry and no explanation of the process. I called the next morning and one of the managers barred me from talking to the GM John and argued with me over the phone then hung up on me. I finally was able to contact John and he acted like he cared and took my information down and said he would follow up with me on the issue. I got no call back from him I called again the next day to talk to the manager of the drive and go, Suzanne, and she also just argued with me over the phone and gave me no resolve to my problem. She did give me a number for customer service however they don't answer the phone either. She ended up hanging up on me when I told her how rude her staff were to me and how they were lying about their shift times. The managers have no people skills and the customer service is nonexistent. If you don't mind shopping somewhere that won't resolve your problems or have a care in the world about services not being met then this place is for you! Now I have zero groceries and zero time in my schedule to get them because I thought this would be a great resource and my first time using it. Thanks for offering a service you cannot follow through with now for a refund I have to wait 7-10 business days.
-
January 2024 by cookie s.
I am surprised at the low ratings as I have been going here since Aug 2016 and everyone has been very accommodating, thoughtful, and pleasant. It was even more impressive during horrible Covid when everything and everyone was stressed over something out of our control. If lines are long and empty cashier booths, it's because there is a shortage of people working there and in almost every other place. I've shopped right before a big holiday without realizing it's a holiday soon, so can't blame the store for my not paying attention. I have met some very thoughtful and fun people on line. We are all human, whether shopping or attending to us. We live in an amazing community. Thanks to everyone at Alberstons. I appreciate you.
-
January 2024 by Steph C.
If you ever need groceries in Paso Robles, you're probably going to shop at this Albertsons. I went with my girlfriends to get provisions for a weekend in town and found nothing to complain about. We had an easy list: lemons, bananas, eggs, Coke, coconut water, sparkling water, regular water, wine. The store was pretty nice and everything was self-explanatory except the wine. Thankfully, the Paso Robles Albertsons has a robust, well staffed wine section, where we were able to get some useful guidance. The guy working there was helpful, and I think was also conducting a wine tasting. We went home with a couple of local bottles, which we polished off that night. This grocery store has a captive audience, but it seems to serve its purpose well enough, with a great wine section to boot. I'm sure I'll be back to this Albertsons next time I'm in Paso.
-
December 2023 by Susie H.
I ordered 2 of the "Celebration" limited edition 12 packs of Trulys with the Rose' flavor in it online to pick up at the store. We waited for awhile before someone came out to our vehicle. It wasn't what I ordered. The employee "Lily" took it back into the store and I received a text showing I picked up my order. I went in to find her holding both 12 packs in her hands still and asked why the text didn't show returned. Her response was" I have never been a customer and returned something". All I wanted was proof that I did not receive this order. I spoke with someone at the self check out cashier and she stated the manager of "that side" left at 2:00pm and just to wait to see if the return shows up in my bank account. I asked for another manager and a very nice gentleman came out who was very helpful and professional. He called over the Liquor department manager "Linda" who was the rudest, unprofessional, and racist woman ever. A typical "Karen"! She looked at me in disgust when I said the one that she pulled out was not what I ordered and she threw the box down and said "fine" in front of the store manager and walked away...No respect and because he and I are both Hispanic she acted as if we were beneath her and didn't deserve her time or attention. So disgustingly rude! He reimbursed me what I paid online and I left the store thinking that "Linda" should not work with the public and that her picture should be in the dictionary next to the word bigot!
-
December 2023 by Brandon B.
Three years in a row that we will not be able to buy the supplies needed for thanksgiving. No brown and serve rolls, an other needed items. Poorly managed. No turkeys. Sad, it's really the only grocery store in town. What I wouldn't give to have a Ralph's.
-
December 2023 by Danelle Lucado
Extremely friendly, especially us closing down the store.
-
November 2023 by Janet Castanos
Never buy their tuna sandwich. It's overpowered by dill pickle juice and mayonnaise. The tuna was hard to taste (or find).
-
November 2023 by Heidi C.
The store is over crowded with not enough check out stands and long lines. I have waited in extremely long lines and still have had to use self check out. In addition there were not employees available to help with self check out. Today it was so bad that grocery carts were not available. In addition prices are extremely high for such little service.
-
October 2023 by Robert E Tinker
I came inn not to long ago and there hardly anything in the deli I want to know what’s going on why no one is ordering anything I will be taking my business to Vons from now on