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October 2023 by Alejandro A.
The Pharmacy, NOT the Store. I've had an issue where my doctor sent my meds to a CVS. The CVS said they can't undo the med fill (for my insurance to cover them at this Walgreens). The CVS is in Downtown LA and my doctor's office isn't answering or returning calls and it's been days. So, CVS says I need the pharmacist at the Walgreens to contact them to verify a few things so they can approve forwarding the meds. I called Walgreens--and Jeff answers. I tell him about the situation as brief as I did here. He cuts me off as I explain to him that I NEED his help to get my PSYCHIATRIC meds. Jeff cut me off, again, saying, "No, no, no, no, no--I don't have time for this and the other pharmacy probably doesn't have time for it." I began to ask a question and he cuts me off and say, "Thank you-- bye-bye." I don't understand what I did but I just need/needed help. There are let downs here, everywhere, but Jeff was a giant one in this situation, in my opinion. If it means anything to anyone the PHARMACY--not the store...the PHARMACY apparently has too much going on so I don't recommend sending your meds there! If you have your meds sent there already, consider being kind, and 'lightening Jeff's workload' by moving your meds to a different location. I mean, he doesn't have time for customers to finish sentences--he MUST be SO BUSY like he says!
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October 2023 by Todd B.
The pharmacist Jeff is very rude! He has a very bad attitude!! Do not use the pharmacy stay away!!
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October 2023 by Cindy R.
Cashier Denise is very RUDE when I walked in she was talking sh** about a customer to one of her coworkers & she wouldn't let me do multiple transactions & she said to wait for her manager I was in a hurry so I told her I was doing one & she got mad she declined to tell me her name until her manager got there. DENISE LEARN HOW TO BE NCER TO CUSTOMERS
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October 2023 by Csaba Bhody
No money orders!
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August 2023 by Sandy B.
I come to this Walgreens pharmacy because it's close to my Dr and was close to were I lived. The pharmacy people have no customer service training, they seem to work there by force and the prescriptions take a long time to be ready. I recently got a medicine prescribed and thought I would run some errands to give them enough time I showed up three hours after and my prescription was still not ready and when I asked the pharmacist why they took so long she couldn't give me an answer. I'll be switching pharmacy soon. If you have time to spare this is the place for you!
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August 2023 by renee c.
Wow, I'm officially changing pharmacies. The customer service is sad. Fool me once, shame on me. Fool me twice, shame on you. The first instance was when my doctor prescribed an inhaler for my toddler son that he physically cannot use. I now paid out of pocket for that prescription and I can't even administer the inhaler for my son. I understand, you won't take it back. But the pharmacist should have verified the age of my son and realized that he was not old enough to even use that inhaler that my doctor did not prescribe. Last week, I refilled my son's epi pen, again paying $100+ for it. The least I could ask for is to have an epi pen that is good for 1 year to cover his school year. I picked up the prescription and didn't open up the stapled bag on the spot, only to realize when I got home that the expiration date is for April 2024. Because I didn't check the expiration date at the pharmacy, there is nothing they can do. All of which I understand. Note to self: Always check expiration dates at the pharmacy from now on; actually, DEFINITELY check the expiration date if you're going to come here anyway. But when I call the pharmacy manager Jeff Wong and he instead raises his voice to me exclaiming my only course of action now is to check with the manufacturer, that's where I draw the line. He couldn't be bothered to even accept fault for giving me a prescription that clearly was expiring earlier than their other inventory (yes, the store checked for me on Monday). Have some common decency instead of masking behind a shady rule and shortcutting my son's life saving medication by 4 months time because you can't get it off YOUR shelf. I'll be taking my business elsewhere.
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June 2023 by Philip Z.
Really bad customer service I feel no one here had any sort of training from the company. Because I live only one block away from the location it's easy for me but I try my best not to come back
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May 2023 by james g.
Can't seem to ever hire enough workers to keep the shop open at listed hours. Useless.
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March 2023 by Jo-Ann S.
only bad review for pharmacy. the employees there (esp the head pharmacist!!) are rude. they called to say my RX was ready- then when i arrived, it wasn't. they took a long time to fill it (eye drops no less!!) and never acknowledged the long wait time or why the call was made when RX wasn't available. pharmacist insisted they don't call people- only text. i kept saying i got an automated call (home land line)from them and that's when he got REALLY rude and belligerent. he scoffed and walked away. not the first time but this time i've had it. horrible service, horrible attitude by head (male chinese- in case there's another) pharmacist. i will go elsewhere.
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September 2022 by Ann G.
As a Registered Nurse, I know the value of establishing relationships with medical practitioners, and this is true for pharmacists, as well. I've been going to Walgreens on the corner of Colorado and Sierra Madre for years, and as an older person have gotten to know Jeff and Jennifer well. Despite a busy store and pharmacy, they always take time to review medications and answer questions.A recent example: as a hearing impaired person, it's sometimes hard to hear in a noisy environment, and reading lips is impossible with masks. Jennifer used her computer screen around, and in large type clarified how I should be taking two new medications concurrently - her instructions were clear and reassuring. You may have a wait, but these pharmacists are great.Ann. RN
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June 2022 by Lily A.
The staff are great ppl, always friendly- sad thing is there is always a wait on medication being ready, I don't know if prioritizing patients that need medication bc of illness and surgery can be filled before regular meds? I seem to always have to wait on priority meds. Pharmacy needs more staff - please help... Doctor office sends prescriptions so they can be ready, and they never are. :-/
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June 2022 by Jason H.
AWFUL... this place is absolute GARBAGE. No healthy food options AT ALL, but it's typical of a drug store. Worst incident in the store from what I've experienced was that I tried inserting my EBT card FIVE TIMES tonight and this employee who seems to be shy has said the card has not processed even AFTER I explained to him that there is this much money on my EBT card, MORE than enough to complete the transaction. He PURPOSEFULLY declined my transaction and it is clear that he doesn't accept EBT recipients and expect that we use debit, credit or cash ONLY (he didn't say that but it was what he was trying to imply by the way he hides the computer from the customer)... I don't remember his name but this "employee" is clearly not qualified to work here and needs to be FIRED from his job. Even my tween brother is far more qualified to engage in customer service than that selfish piece of cr*p.
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January 2022 by Painter R.
I usually have a really good experience at WG except this location. Everyone works here is extremely rude .
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October 2021 by Sandra V.
ABSOLUTELY HORRIBLE. Stood in line for about 10 minutes only to have the pharmacist go on break which means prescriptions cannot be dispensed in their absence. Nothing was said to those of us waiting in line. Finally get to the front of the line only to be told I would have to wait for the pharmacist to return from break. I complained to the pharmacy tech and as I did so, a second tech laughed at my inconvenience. When I asked her "you find this funny" she said "sometimes you just have to wait". Wow. So rude and condescending. I am transferring all my prescriptions elsewhere immediately and I will bad mouth this pharmacy every opportunity I get. You can't treat customers this poorly and expect them to return.
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September 2021 by Camryn R.
This review is for the pharmacy specifically, the rest of the store is wonderful. Over years of coming to this location, I've consistently had awful service; horrible wait times and rude customer service. Not to mention the fact that whatever is said on the website is contradicted when you arrive in person. Wouldn't recommend if you can avoid.
