-
November 2023 by Xyxxyxhanghang xia
Worst bank in existence. I am a college student and opened my account recently. Not even a month in they closed my account for no reason and didn’t provide me with any follow up information. Didn’t have overdraft fees or anything. I tried to reach out but got told that it was a business decision, so no further information will be provided.
-
September 2023 by Ontresicia Averette
Horrible Bank!! Giving this branch a one star is too much. I have banked at Wells Fargo since 1994 and my account stays is great standing. I brought in a $15000.00 check and the Manager tells me she can only release it in a 200.00 increment the first day and 400.00 several days later for 2 weeks. She told me I'd have to go to CITI Bank to cash it. So I went to Citi Bank and I was told since I didn't have an account there, they couldn't cash it. So Citi bank called Wells Fargo at the Orange Grove location and told them they were sending me there to cash the check. I went to the Orange Grove WF branch and the bank manager had no problem cashing the check. She didn't understand why the Fair Oaks Manager wouldn't cash it. Okay, so I went back to the Fair Oaks WF branch. I asked to speak with the Manager; I told her that the entire mission she sent me on took 2 hrs. Then I asked her for an explanation as to why she sent me on a wild goose chase, and why she was so rude to me, and refused to cash my check. She said, "because your kind come in here all the time with those types of checks." I said, "what type of check are you speaking about. She said, "stolen checks, and I have to take precautions because you people are stealing from the bank." I was speechless! I called the corporate office and reported her, but nothing ever came of it. The young bank Manager profiled me for no reason. I'm wondering why she wasn't profiling her own people in that neighborhood.
-
November 2022 by Mary Sepulveda
Hours state they open at 9:00 staff did not arrive until 9:15. After set up, 1st customer was served at 9:22 .Branch should update service hours. Several customers left in frustration.
-
November 2022 by Elizabeth
This was a great location a few years ago. Now their hours of operation are very inconvenient.
-
October 2022 by Shelly Carrillo
I forgot tailer girl name... however she was so helpful friendly and more than anything patience. Sure is a small place with 4 windows inside a market. BUT I had Never receive service help like the way she did... thanks girl... IM A CONSTRUCTION GIRL AND I DONT LIKE TO WAIT LONG LINES. But this time was worth it....
-
December 2021 by Erick R Hernandez
Second time I’ve asked to withdraw money to do some laundry. Every time they gave me a roll of quarters, turns out they are putting Canadian coins in the roll. Not happy at all with this particular bank.
-
March 2020 by Salsea Dance Team
3 girls just gossiping around while we costumers wait to be attended.. only 1 girl working.. the others didn't even bother to ask if you need help.Once i get helped. Another few issues once i get helped.. bad bad..
-
September 2019 by Bryan H.
I have been a member of Wells Fargo for over 20 years. I am a professional and use WF for all my banking needs. Today, when attempting to make a deposit into my trust account, I was blatantly racially profiled and disrespected by management. While I did not look like an attorney being it was the weekend (I was wearing a beanie and hoodie), they prevented me from making a basic deposit in my trust account, a transaction that my account reflected happens all of the time. Furthermore, they told me that the only reason I was able to make the same type of deposit before there, was because the teller was Black and "knew me." Something that was completely untrue. This branch is a disgrace and should simply be closed, or at least a change to the managerial personnel should be made.
-
September 2019 by Stanley Hu
Refused to give me change. All I wanted was to break my 50 into 2x20 & 2x5. Teller proceeded to interrogate me w/ nonsensical questions after I waited in line for quite a while...only to be refused because I didn't have my card/ID (I lost my wallet). The 50 was pulled out of THEIR ATM (using card free ATM access code) so the risk of counterfeit bills shouldn't be the issue...unless they think their own ATM contains fake bills...such a waste of my time, and time is money!
-
July 2019 by Aly Valiente
3 girls just gossiping around while we costumers wait to be attended.. only 1 girl working.. the others didn't even bother to ask if you need help.
Once i get helped. Another few issues once i get helped.. bad bad..
-
July 2019 by Tyrene
This particular Wells Fargo employees rarely answer the phones. Wait if you must; but unnecessary waste of time..... "Fargo" calling.
-
July 2019 by Carls rodriguez
The service is filthy, the banks don't serve them well, it's a shame that it's the only one that's close to me, otherwise I won't even go. It is better to start looking at another bank or better to change banks... that place is stressful
-
June 2019 by Alicia Valiente
3 girls just gossiping around while we costumers wait to be attended.. only 1 girl working.. the others didn't even bother to ask if you need help.
-
January 2019 by Tyren Brown
This particular Wells Fargo employees rarely answer the phones. Wait if you must; but unnecessary waste of time..... "Fargo" calling.
-
January 2019 by LaShelle Barr
The customer service is horrible. I'm concerned why employees ask personal info about a check I was cashing. Red flag with all the fraud going on. The manager was dismissive and not helpful.
