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November 2023 by Antonio Martinez
I couldn’t afford their services for my sick dog after they charged me over $2,000 for visits. They told me that each time I bring my dog in, it’s gonna cost me more money because I’m a returning patient. I had to deny services and the Vet came out at and yelled at me in front of everyone, called me irresponsible, and called me poor. She then said I’d better pay them some money for the visit, so they made me give them all the money in my wallet. Pretty crazy place.
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September 2023 by NM Neda
UNPROFESSIONAL!!!! they cancelled my appointment at 2pm for 4:45pm. harassing me by calling 5-6 times to confirm without leaving a message.but I called back and confirmed. Then calling 3 more times to confirm on the day even tho i confirmed already. Harassing me to move my appointment earlier even though I said I can’t make it earlier. then cancelling my appointment by email saying they won’t have time to see me since it’s close to 5pm. Then don’t schedule appointments at 4:45. Have your last appointment at 4pm. I’m super annoyed. I waited a long time for this appointment and they wasted my time. I have to wait even longer now. I don’t even go there but my location in Glendale was available even later. WILL NOT BE GOING EVER! Stressing me all day with phone calls.
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September 2023 by Jc Ruano
As I am reading a bunch of these reviews I see people are very ignorant not knowing everyone is human. Things get lost even in the most prestigious locations. Anyways just have to rant about that really quick. I had a great experience..I made my appointment through the Petco app and the questions and prompts were awesome no delay very quick and easy to use. I made my appointment for 8:30am thinking everybody would be groggy but no I showed up ON TIME, a lot of people get mad when people are upset when they are late. How about you show up on time and see their mood then. Anyways I was welcomed with a smile and they asked if I was the 8:30 appointment I said yes and my cat's name. They sat me down for 2 minutes and took me to the room. Sat there while a assistant got information about my cat and we weighed her and all that fun stuff. The Doc came in about 5 minutes later and asked me what was wrong and I mentioned all the details. I was told a list of issues/problems. As well as solutions clinically or at home. As well given option to what to do text, exam wise. They don't charge you whatever they ask what yo want to do for your pet and tell you the cost. Anyways I went home with an exam for my cat and medication and she recovered after the medication and I had a very pleasant visit at this vet. Thanks for reading my long review of this vet. Thanks!
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August 2023 by Andrea Ramirez Ledesma
First off why isn't there a direct line to the vet? It's a total differen number on Google that doesn't even work. Very hard to communicate with staff in regards ro my dogs symptoms with medicine.Second, I was given medicine for my dog with a contagious parasite and they fail to inform me to separate my dog or even ask if there were more dogs in the home.Now I have 2 sick dogs. I don't understand . The rooms were filled with hair not very clean. But I know animals will let fur loose. But still if there's anyone that can sweep up after each customer has gon into a room that would be an extra star . I just feel like they are careless. I don't think ill be back either reading the rest of the reviews and having many similarities in my appt here. I'd rather pay more just to kake sure my dog is being attended with the utmost care.
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August 2023 by Maria Gerszewski
Took my dog for Rabies shot and wellness check. When another vet requested records, they were told there were no records on file. I called and was told they have no records and then they found them suddenly. Unfortunately they aren’t sending them promptly so I can’t get the meds for my dog unless I pay for another wellness exam and now I realized she is behind on a vaccination because they didn’t send follow-up reminders. So maddening. Will be choosing a different vet.
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July 2023 by Æbîlēne HNrs
Went here for just a general check up for our pet cat. Was very disappointed. The staff are ok but not very welcoming. You will not feel at home or won't feel of going back for a vet visit.When we got there, we were immediately shown into a room. I asked if it's ok if we let our cat roam around the room because she's getting antsy in her crate, and the staff said yes as the room has already been sanitized. We wouldn't want her to catch anything there. It wasn't cleaned even if it looked like it or if it was the way they clean is not really good enough, My daughter had a lot of what seems to be dog hair on her shirt when she got in contact with the exam table to ensure the cat will not act out while being examined.We waited for a bit for the vet who upon arrival just felt her body combed through her fur a bit peaked into her ears and said she's a healthy cat. It just took her more or less 1 min to see our cat.Then we received no after visit papers.
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July 2023 by Daria Trent
They canceled my cat's appointments at the last minute. I wasted money on bloodwork (good for only one month) for him to get neutered, and had scheduled his surgery a month in advance. Now I have to get it redone because they canceled. But I won't make the same mistake again with Vetco. Yes, Vetco is cheaper but the inconvenience is not worth it. I'd rather pay more at a responsible and reliable vet office. Very disappointed and upset that they wasted my time and money.
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July 2023 by Nick Simmons
The veterinarians are fine, but the organization around them is terrible. Easiest thing they could fix: leave a sample drop-off box by the interior entrance during lunch breaks. Don’t expect people to just wait around for an hour when cardboard box technology can solve the problem.
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June 2023 by Jorel Dimaapi
Very unprofessional staff & is one of the worst scheduling experiences for an appointment.We followed up trying to make sure our appointment was for that day but then gave us a totally different day that was not even close to what we had scheduled. Really frustrating experience especially with the scheduling staff. They need to be more trained on these task.
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June 2023 by Lupe Lepe
All around a great visit.
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April 2023 by Albert Hernandez
The staff is hilarious. They have a great sense of humor. My dog normally skittish of strangers was letting everyone pet him and was comfortable.
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February 2023 by Alex Gonzalez
Came here and was able to get an appointment for my puppy who got a few scratches and burns .Dr Sharp and Jerry both were very helpful and caring for my dogI appreciate it !
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December 2022 by Tamara Hall
Leaving this review due to the very unprofessional and i’ll-tempered staff that works here. Drea at the front desk was incredibly short and rude when asking her about rescheduling my sick dog’s appointment. Wouldn’t waste my time here.
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December 2022 by Jessica N
Wouldn't bring my pet here again.
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October 2022 by David Andrade
Very frustrating, when people who work there lie!I had called two times prior on making my appointment, I had scheduled for 5 pmCalled the number they had on google which got connected to someone let them know I was running 6 min late and they told me they had a 10 min grace period which then I arrived at the time I let them know.Lady in the front says hello and tells me she will be right with me...7 min pass by she comes back and checks my appointment and let’s me know she has to reschedule because I came 14 min late, that was a lie I told her that I came in 5:06 and she did not attend me right away. Then she says since it’s 15 min appoint she will have to reschedule? Doesn’t seem right.15 min or not I still oh for a membership to get attended, use my own money for gas and time , to get turned away.. just trying to make sure my dog is healthy, has a mean rash and just wanted to make sure he was okay.Also she tries to set another appointment at 8:45 am I advise her I picked this time because of work.. she proceeds to tell me there is no other times/// THAT WAS LIE then i told her that I would schedule an appointment on my own.went online to vetco and found more times available which was really frustrating to someone to tell you otherwise.