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June 2024 by eric thom
Just stopped in to get help with my phone. Their a good crew. Be ware of what say when off kandkine services. and always read the fine print.
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June 2024 by Harut Tsormutyan
If you're going to this store to solve your problem there is no one that can do it.
I went to solve my problem but instead I Left the store with another problem.
The guy who was helping me left for lunch and nobody replaced him.
The stuff was sitting and talking to each other instead of trying to help me.
I left the store with additional problem.
Never else in America I met such terrible service.
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June 2024 by Deon Smith
Ask for Ramon! Cool representative. Very skilled. I transferred my # from spectrum and got a deal on a new iPhone. Had no idea. ??
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May 2024 by Ryan Trumpler
What was supposed to be an easy locker pickup turned into a two day goose chase where neither myself nor the representatives present knew how to solve the issue, with different employees giving multiple contradictory answers as to what I needed to do to. Instead of trying to help me through the issue and mitigate the inconvenience, the employee working with me became increasingly passive aggressive, as if the confusing company protocols and technical issues were somehow my doing. The issue was inevitably resolved, which warrants giving one extra star - at the very least my order was able to be picked up after multiple trips to the store and a few hours of wasted time. I’ve been a Verizon customer since I got my first phone back in high school, and the experience had me second guessing my company loyalty. I’ve had more pleasant experiences at the DMV.
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May 2024 by GAPiT FPV
Really quick and easy experience at this location this morning. My phone was stolen recently, I bought a new iPhone from Apple and came in to activate it on my acct. I was ready for an hours-long process since I didn’t have my old phone but it was very easy and everyone was super helpful.
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May 2024 by norman lew
I had a really good experience there. Eric was very helpful. Came in asked for a product, got it , Eric help me set it up and I was on my way home.? Unlike the other reviewers ??
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April 2024 by California Ford 44
Excellent customer service
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April 2024 by Anny Anny
Quick in and out. Problem solved.
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April 2024 by Now Say
Do not go here to take care of anything outside of buying a product from the store. And even then I would suggest checking after their work??Incompetent and unprofessional. This store location is the sole reason why me and my entire household switched from Verizon to another carrier. They unfortunately don’t understand how to handle anything outside of sales transactions. I have also reported this location to the Verizon Corporate office. Hopefully they clean house!
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April 2024 by Suzane Yebremian
Worst company version I hate my self because I believe than that they have good cheap service
They are proud of all they charge you extra extra money
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March 2024 by Shirely C.
We went to port my parents new phone, and the sevice staff Javier helped us, the whole experience we had was smooth and friendly. My parents tranfered their service from other carrier which they weren't very happy with. So even the transfer experience from that Carrier which you can image not well. We had some hard time to get the information which it shouldn't have to be. Please looking for Jacari to assist, he is the best, with all the patience and enthusiasm!
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March 2024 by Javier A.
I visited this location on Monday 18th. of this month around 6pm. because I needed to upgrade my iPhone. I walked in and a nice young man, Chase, acknowledged me and asked what he could helped me with. So I explained him the issues I was having with my phone so he checked his iPad to check if was entitled to any deals. I agreed to add another line to my plane so I could get a new iPhone 14 for 4 dollars added to my plan. From the beginning I told him to help me to do everything because the I am not very familiar with technology so he agreed to do everything so I didn't have to worry about it later. During the transferring of the data to the new phone, Chase went to get something and when he came back Chase told me the was going to leave me there alone because the manager, Anna, told him to move to the next customer that he was taking to long with me. So Chase gave me his phone number and told me to call him if I had a question. I told him I didn't know what to do next, he said he understood but it wasn't his decision, it was Anna's to leave me there alone. I felt very disappointed because some managers jeopardize great relationships with customers for money. Now I am worse than before, higher bill to pay, a new phone that is not set up properly and my old phone with a new phone number that I don't know to reset it as new one so it doesn't interfere with the new one. Now I have to carry both phones so i don't have to miss any phone call nor texts. I've been a Verizon customer for a very long time but I am very disappointed by the service of management, especially Anna.
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March 2024 by Bryan Peralta
Thank you to Brandon for being helpful with my phone upgrades and helping me understand all the promotions deals that come with my business plan ?
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February 2024 by Sino
Disgusting
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February 2024 by lemonhead
When signing up for home internet I was told I am free to cancel service as long as I return home internet box. When I requested to cancel the service and RETURNED equipment I got billed for equipment I returned to that store when I called them out on this they said “ we said you can return it but never said you won’t be billed”. Absolute scam . I wouldn’t bother dealing with the staff they seem uninterested in doing anything
