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March 2024 by Walter Diaz
Cleaned out my closet. Got a couple of bucks for them especially since I don't use them anymore and I was going to throw them away.
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February 2024 by Ray S
Decoration, style is good, only clothing and women, a lady shopping.
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December 2023 by Latoya Holland
Always on-trend, with fashionable choices and a welcoming environment.
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October 2023 by jam c.
By far my favorite branch of Urban Outfitters in SoCal! Great location. Great service too! Thanks to Summer who was working at the fitting section who went above and beyond to assist me. They also have a larger section for sale products. Will definitely come back
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July 2023 by tracysoww hoe
Do not go here If you want to make a return at this store.bad attitude of the manager!the online shop shows some sales items can make a return!when i made a return at this shop the manager said it cannot be return for the new policy.And I double check online shows it can be return by delivery or in store! And I made a return successful by mail!
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April 2023 by Samantha S.
cute stuff. only downside is wish there was actual parking. i had to park on the street controlled by toll meters so i wasnt able to shop to my content. bummer.
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March 2023 by Ernie S
Great location with a variety of clothes. Used to be a theatre before . But they made it look great as a store
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February 2023 by Dakota Kappen
Boring fast fashion but fun to look around.
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October 2022 by HoyMay P.
Cool hip clothes with a main and upstairs floor for shopping. More unusual clothes. Mostly womenswear and some men's clothing. They also carried jewelry, scarves, hats, totes, socks and journals. Street, lot and some free parking spaces in the area. Free WiFi.
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September 2022 by Hind M.
Erin Pasley, Visual Merchandising Manager is amazing I came to the store cause I had a problem with an order that I have placed online and she went on and beyond to help me out . I had never seen a person with a great customer service and so committed to give anyone that come in the store the best service as Erin it's refreshing coming to Urban Outfitters Pasadena,because Erin is there to help Thank You Erin Pasley for being Amazing .
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August 2022 by Gabriela P.
The cashier that helped was super nice I came in for an order pick up and she helped me right away I was in and out within 2 minutes
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April 2022 by Erika Lang
I’m giving this location a 2 because the cashier who rang up my purchase was very pleasant, and I overheard her interacting with another customer the same way. I really wish I got her name.I came to this location, and wanted to try on a couple of garments. They do not open the fitting rooms until noon though they open at 11. I asked Marky(not sure of the spelling of her name) if she wouldn’t mind letting me pop into the room to try on 2 garments to which she said the fitting rooms are closed. I asked if the reason for not allowing people in the room was because they didn’t yet have enough coverage until they get another staff member on the floor at noon, which she affirmed. There were a total of 3 customers, including myself in the entire store. At the time, she was folding clothes and located right outside the fitting room. After asking if she wouldn’t mind me using them briefly given I was a single customer with 2 garments, would take no longer than 5 minutes, and can hand off both garments should I not decide to purchase, she “gave in”. By “gave in”, I mean, she gave me a LOT of attitude. After leaving the room, I let her know that I’d left the other garment in the room, would be taking the other item to purchase it, and proceeded to thank her for making the exception. Her attitude had not improved and she practically waved me off as though to tell me to go away.It looks like the level of service is lacking at this store since quite a few other reviews appear to report similar experiences. Train your employees! You do have competitors and no one wants to deal with this stuff while they’re shopping.
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March 2022 by Caroline Cabrera
Went to the store with high hopes of finding some levis but instead was greeted by a nasty, stuck up attitude and judgemental looks by some employee with crunchy blonde hair. I think his name was Jerry or Jared. Never going back to this specific Urban Outfitters’s
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February 2022 by Vanessa R.
I got up to the cash register, and the cashier mean mugged me for a good 15 seconds and didn't say a word the entire time. I don't know what was going through his head, but I know it wasn't nice. I would probably be bitter too if I worked here.
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December 2021 by D L.
I've shopped here at the Pasadena store for many years. But I have to say that for the last 2 years, this is really the only Urban Outfitters store I don't like. Some of the sales staff are very nice but the store managers here are just awful -- full of attitude and unhelpful, almost like they don't like the customers. Not what you'd expect from a UO store. It just ruins the shopping experience for me. Also, the store used to be well-stocked, neat and easy to navigate. It isn't anymore. I don't know what it is about this location that they can't seem to hire good managers. One star for the workers who are sweet & helpful (I don't want to lump them in with the sour ones) but... go to Studio City or Glendale UO instead. I do not recommend this location.