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September 2024 by 차지훈
Nothing but a Tee - thang Babe~
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August 2024 by Vitamin D
Came here for 1 bag walked out with plenty of bags IYKYK
cute stuff but extremely expensive and parking is not free either.
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July 2024 by LolasPrincess5
If you value your energy, avoid this store! The employees of Urban Outfitters Old Town Pasadena is nasty! The manager sets the culture of a business, and it’s clear that this manager’s employees do not respect her or the customers. The atmosphere is unpleasant, and the customer service is subpar. The manager's approach to customer complaints is insincere. With a background in Retail Operations Management from my time working in Germany, I would never allow my employees to treat customers so poorly.
Here's what happened: As I approached the register, one employee, Hannah, was busy helping a customer. Another employee saw me, turned her back, and pretended to write on a document. I watched her scribble on a piece of paper, then she found a piece of jewelry on the counter and decided to put it back. She walked away while the manager, standing on a ladder, stared at me, smirked, and then squatted down, looking at me through the ladder. She was speaking into their communication device. Hannah at the register looked at me and started smirking, making me very uncomfortable. Hannah rung up my purchase after her last customer with no greeting, barely stated my total, and just said, “Here,” while handing me my bagged item.
The whole experience was so unpleasant that I asked the lady on the ladder who the manager was. Not surprisingly, it was her. I explained what had transpired- which she said she witnessed. She claimed she was calling the young lady back to help when she saw her walk away, but that was obviously a lie, as I stood in line for a while after the employee left. The fact that she allowed her employee to walk away and did not handle the situation herself tells me that her employees do not respect or value her, and that she is not good at managing. Coming from a family of managers in various industries, I can say with confidence she is not fit for the role. Despite the store’s small size, limited employees, and few customers, they still managed to make me feel uncomfortable. Very disappointing.
I will be reaching out to corporate, as the reviews I read today indicate this is an ongoing issue. I'm sure AI will eventually replace these jobs and provide a better customer experience while shopping.
For reference, I made an $80 purchase for one shirt. I almost put it back. As previous customers have stated, avoid this store if you want a pleasant shopping experience
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June 2024 by Sherrie Jarama
Cute clothes, but overpriced.
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March 2024 by Walter Diaz
Cleaned out my closet. Got a couple of bucks for them especially since I don't use them anymore and I was going to throw them away.
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February 2024 by Ray S
Decoration, style is good, only clothing and women, a lady shopping.
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December 2023 by Latoya Holland
Always on-trend, with fashionable choices and a welcoming environment.
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October 2023 by tjgfsrhfdhj h
Do not go here If you want to make a return at this store.bad attitude of the manager!the online shop shows some sales items can make a return！when i made a return at this shop the manager said it cannot be return for the new policy.And I double check online shows it can be return by delivery or in store! And I made a return successful by mail!
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October 2023 by Riley Thompson
Terrible selection for Men’s clothing
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October 2023 by jam c.
By far my favorite branch of Urban Outfitters in SoCal! Great location. Great service too! Thanks to Summer who was working at the fitting section who went above and beyond to assist me. They also have a larger section for sale products. Will definitely come back
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July 2023 by tracysoww hoe
Do not go here If you want to make a return at this store.bad attitude of the manager!the online shop shows some sales items can make a return！when i made a return at this shop the manager said it cannot be return for the new policy.And I double check online shows it can be return by delivery or in store! And I made a return successful by mail!
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April 2023 by Samantha S.
cute stuff. only downside is wish there was actual parking. i had to park on the street controlled by toll meters so i wasnt able to shop to my content. bummer.
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March 2023 by Ernie S
Great location with a variety of clothes. Used to be a theatre before . But they made it look great as a store
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February 2023 by Dakota Kappen
Boring fast fashion but fun to look around.
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October 2022 by HoyMay P.
Cool hip clothes with a main and upstairs floor for shopping. More unusual clothes. Mostly womenswear and some men's clothing. They also carried jewelry, scarves, hats, totes, socks and journals. Street, lot and some free parking spaces in the area. Free WiFi.
