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February 2024 by Anita Herrera
Benefit Bar visit. As always, Lindsey was great.
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February 2024 by Jennifer Underhill
Everyone was too busy to offer help.
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February 2024 by Ruthie
The saleswomen are very friendly and efficient. It is pleasant to shop there due to the large selection.
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January 2024 by Claudia Pasquale
Great service, suggestions, and knowledge.. My daughter and will b bck soon! Thank you!
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January 2024 by Anna Puentes
Once again I came back to ultra in Pasadena I needed House I have a lot of clients that live in the Pasadena area I will speak to them and tell them to go to another onelooking for some eyelinerAll the girls were too busy chit-chatting talking on the phone never acknowledge me not onceYour store look very
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January 2024 by Maggie Aranda
Customer service poor
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December 2023 by Emily Toombs
Nothing that I came in for was in stock and the store was really messy in the “drugstore” brand area. Brands like NYC had foundation spills on their displays and they didn’t have the shades in stock. The foundation spills were also on other cheeper brands. The higher end brands were more maintained but also not in stock.
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November 2023 by Frank Garcia
Very friendly staff very helpful
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November 2023 by Sheila Dave
Not well staffed, had to flag someone down for help to only have that person flag someone down, I asked the person who helped me to help me find a mascara primer and a face primer that was affordable, she proceeded to tell me they don’t have a MAC mascara primer at the store which I wasn’t specifically looking for that brand but whatever. It seemed like she didn’t want to help me at all, and she also showed me a primer by MAC that was 35$ which I know they have cheaper ones in the store but I was so irritated she couldn’t just help me find a cheap primer at all I just bought my other items and left. The customer service really needs to be worked on, and they need to hire more people because there was absolutely nobody that helped me.
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November 2023 by NiNi
My experience today ! Most unhelpful except for the cashier that was really trying for me to get my birthday ? gift . Idk if they have new employees but this is the first experience in years having a bad one . As the manger didn’t even try to really help saying that she had to go help someone else instead of the customer in front of her says a lot doesn’t mean I’m not worth because I’m not dressed up like others . She kept saying how I had to call the customer service line .. and walked away .. I Feel like target ulta is more helpful
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September 2023 by Jackie Chavez
I tried finding a hair care product, and i asked for help but the ladies at the salon seemed busy with their own conversation. I am not familiar with hair products or brands.They mentioned a few options but I had no idea where any of the products were or how they look like. I asked where they were and one of them said its on this wall, its somewhere in the middle there. I was very clueless and just walked out the store. I thought she'd show me the products but she went back to her conversation.The last time I came at Ulta, there was this VERY helpful lady that showed me face care products and was very detailed and gave me great information.I guess it depends who helps you here. I'll try next time...
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September 2023 by Sofia Gonzalez
It’s like no one works here. I could not find a single person that could help. My mom and I walked in the store lost for around 15 min. I don’t know if It was like this because it is busy hours, but it still felt disorganized. This is my first time in this store.
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July 2023 by Kathy Bausman
I do inventory for the store. Clean, organized and great employees
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July 2023 by Michiko M.
Solid experience at this ulta. Came here during the Barbie launch on the second day and more than half the products were already sold out sad. I was expecting a bigger pop ups since all the other stores seemed to go all out. Maybe I missed it on the day before prior. The GM helped me take photos as my eyes were closed in previous photos taken by an associate. Ample parking outside. Located in a big shopping area
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June 2023 by Destiny R.
I don't think I've EVER written a review lol but Tia was the sweetest and knew so much about EVERYTHING I asked her about. I don't know if the company reads these, but if they do give Tia a raise or a free trip to Hawaii! I've never gone into an Ulta or any other makeup store and felt the comfort and kindness that Tia gave me so thank you again x100
