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November 2023 by Alicia
I’ve been renting a storage here for a good 5+ years and whenever I call and Julie is working she always picks up the phone but her other employees are ridiculous! They never pick up the phone!!!! It’s 8:30 in the morning and I’ve called 6 times and no response! Nobody is picking up the phone on a Tuesday morning? I’ve had these same issues on the weekends when I’m trying to pay my bills and her employees just refuse to answer the phone which always results in me having to wait to call the next day when Julie is back in the office. I’ve given her whole storage a one star because her employee are horrendous and unprofessional. I’m sorry Julie YOUR customer service is great but your employees are deliberately refusing to answer calls which results in you loosing money and customers.
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July 2023 by Melissa Encinas
Worst customer service experience ever.I had made a reservation for a U-Haul truck last week beginning of Tuesday, May 23rd. I was told by the U-Haul truck rental department that since it was a one-way trip, I could get a free month's worth of U-Haul storage! I didn't hesitate to sign-up!I downloaded the app and reserved a storage unit at the U-Haul Moving & Storage of East Pasadena, since it would be close to where I needed to store my items. I reserved a 5x8x10 storage unit online and it was reserved on my account. Unfortunately the app does not allow you to update the reservations you have for storage because it requires an administrative team member to change it. I had to keep pushing the date, because I had reserved the storage unit ahead of time and I would call U-Haul's customer service team to constantly change the reserved date.I was planning to register the storage unit that was reserved in person when I got there with the truck.Come to find out, after driving for 4-hours from where I was moving from, and arriving on Saturday to the new place, then taking my stuff on Monday (5/29) to their storage unit. I go into the office where I meet Julie Lugman, and she tells me she had released the storage unit and gave it to someone else. This was after they have had the unit reserved up until the 28th and I was getting everything arranged for my move and I knew I would use it, but no one from her team or herself ever gave me a call back from her location to ask me if I still needed the unit, or if I would need an extension. Nothing. I find out when I arrive with my belongings at the storage facility and she tells me the unit has been released and there is no other unit available. All she could do was apologize and not help with anything else. I was literally left hanging, left to my own devices to find another storage facility. So I did.I walked out of her office and I went to Public Storage to get myself a unit from their company. Which was well worth it not having to deal with her incompetence or the company's lack of responsible employees.I should be compensated for the amount of the unit, I "would" have been given had I been given the storage unit which was about $162. If I was given this compensation back, I would be satisfied as a customer for the unnecessary trouble caused.But, oh well I guess we'll see if this gets any recompense. I'm not holding my breath.***UPDATE***I had received a call from Ashley from the Pasadena U-Haul location on Colorado. They have apologized and compensated me with a gift card for the mishap that happened on (5/29).
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March 2023 by Mohammad Nour Itani
Small place you can find only boxes and about 40 other item only
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March 2023 by Gerald R.
Don't trust this location, you will be lied to and your belongings at risk. I'll give a detailed a detailed update once I get my stuff out.
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June 2022 by Horrace Mann
Reservations can be made here for pick up of vehicles close by. They don't actually have vehicles at this address but the woman was great, fast. Knowledgeable. I was in and out in under 5 minutes. Great service.
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June 2021 by Grigorios Oikonomou
Great service from Jason! Fast, professional, and he even helped me carry the moving boxes I bought to my vehicle. Highly recommended!
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June 2021 by Destyne Fluker
James did a amazing accessing my needs for storage and moving (locally and out of state) I’m telling everyone I know to come to this location for their uhaul and storage needs. I’m not usually impressed with customer service but today exceeded my expectations James was very knowledgeable and professional above all patient which is hard to come by these days.
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February 2021 by Barbara Cryan
Following CDC guidelines
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January 2021 by Milinda Halahackone
Nice and friendly service....very helpful.
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November 2020 by Ernie Asucan
The location is very convenient for me. The place is secure and is very well maintained and clean. The manager Julie, Luqman and the rest of the staff are friendly, professional and.helpfull . The rent for the units are not cheap but seems fair considering the area.
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September 2020 by Diana Pugh-Benn
Love Julie
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June 2020 by TOBY TIBBET
Jack helped me with a $200+ purchase of boxes and supplies today! He was professional, courteous and friendly. He was quite a gentleman! I suggest you ask for Jack when you’re there!
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September 2019 by Tim South
Great staff and modern facility
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July 2019 by Quin De La Mer
Best storage unit I've ever had! Thank You Luqman!!
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June 2019 by Marius Ritual
It's fine ...does the job
