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September 2024 by NextGenApps Android Device 1
Excellent service, friendly and helpful staff. No issues. Our vehicle was serviced correctly and on time. We would highly reccomend this this dealership.
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August 2024 by Antonio Hernandez
The entire process was painless. Most of my interactions were done through email and text. Freddy and Thomas were very helpful in making my purchase as smooth as possible.
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August 2024 by Mike Swanson
Unbelievable customer service. Salesman Daniel Wong helped us purchase our Yukon. Didn’t have any slimy high pressure BS, great upfront pricing. A+
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August 2024 by Michael Tarter
I want to commend the team at Thorson for delivering an exceptional experience while shopping and leasing a new GMC Acadia Denali this week. Everyone from our salesperson (Natalee) to her associate (Aga) to the sales and finance leaders were helpful, knowledgeable, and a pleasure to deal with. Natalee in particular stood out with her friendly approach and willingness to go the extra mile. The dealership also had the best selection of vehicles to choose from. Kudos to the team at Thorson! I recommend making the trip out to Pasadena to experience it yourself.
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August 2024 by Amelia RiosDaggett
Always a good experience everytime I bring my vehicle in for service
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August 2024 by Tom Jondiko
I was handled very professionally by my service advisor and the lady that received my payment. The courtesy driver is always very perfect with calling me on time for pick up and drop off. I was impressed by the fact that I could secure an appointment over the phone with Vince and also the service was done in very good time period
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August 2024 by Liliana Barrientos
Today I had the pleasure to meet Freddy my sales person to help me with my new 2024 gmc Arcadia he was very helpful and work so hard with Thomas the sales manager to get me the best deal with my trade in and take home my new truck . Customer service was great and explained everything to me step by step thank you guys for making it happened ! I will continue to come here and get my service done forsure ! Also Ron in the finance dept was also great and explained my paperwork ! Great job ! ?
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August 2024 by Sean Christopher
Try to get parking on the parking lot to test drive a new car. Couldn't find anything. I don't want street parking and they didn't even have the car. I wanted to test drive. Are you in business or what?
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August 2024 by Everett Rios
Marco my salesman was honest and courteous. Several random staff members made sure to stop and ask me if I needed anything or if I had been helped. Nice team. Easy buying experience. In and out in less than 3 hours with a brand new car.
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August 2024 by Sean Harris
The dealership is small but beautiful. And the 1986 Oldsmobile pickup, yes, PICKUP in the showroom was fun to see. I'd never seen one before and can't even find one online. The staff was fantastic. Freddy was a perfect salesperson for me in that, while I went in knowing exactly what I wanted, he took the time to explain the features and benefits of the entire car, which is saying something because the 2024 model had only been out for less than a month with completely different options than the 2023. He was amazing. Ron in Finance was equally patient in explaining options. I would absolutely recommend this dealership to anyone.
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August 2024 by James Snelling
Came here on a whim to get a new Envista. I told them before hand that I did not want to have to waste any time at the dealership. They set everything up so that all I had to do was sign a few things and drive away. It took about 20 minutes. Are you looking to get a new Buick or GMC? Talk to Joseph at Thorson.
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August 2024 by Kaveh Espili
Stay far far away from this dealership service cented. Every single time without fail, they screw something up and you have to bring your car back a second time for the same issue the very next day. Thats been my experience at least. Also, once they get your car, good luck getting your service advisor to pick up the phone or return voicemails
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August 2024 by Laura McKernan
Thorson GMC is great, I definitely recommend them to anyone looking for a new vehicle. They are a small enough dealership that you get personal attention and large enough that you get the same inventory and service as the larger dealerships. Jeff Purcell is very knowledgeable on the vehicles and takes the time to familiarize you with your new vehicle and makes buying a new car an enjoyable experience.
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August 2024 by javier cruz
"I recently purchased a 2016 GMC Duramax Diesel truck from Thorson Buick GMC in Pasadena, CA, and my experience has been nothing short of a nightmare. Buckle up, because this review is about to take you on a wild ride through the depths of untrustworthiness and professional negligence.
The Faulty Truck: A Costly Surprise Almost immediately after driving off the lot, my newly acquired GMC Duramax Diesel started acting up. It was as if Thorson Buick GMC had handed me a ticking time bomb wrapped in shiny metal. Within days, it demanded repairs that cost me more than half of the full purchase price. Yes, you read that right—more than half! I might as well have set my money on fire.
The Sinister Fuel Pump Saga Now, let’s talk about the fuel pump. Brace yourself, because this is where it gets juicy. Thorson Buick GMC knowingly sold me a truck with a faulty fuel pump. And guess what? GMC recently lost a class-action lawsuit over this very issue. It’s not a secret; it’s a scandal. Everyone and their neighbor’s dog knows about it.
The Texas Mechanic’s Revelation When I finally took my truck to a GMC dealership in Texas for repairs, the mechanic there looked me dead in the eye and said, “There’s no way Thorson Buick GMC didn’t know about this impending mechanical failure.” Imagine the audacity! It’s as if they handed me a grenade with the pin already pulled out.
The Extended Warranty Sham Oh, but wait, there’s more! I had the foresight to purchase an extended warranty from Thorson Buick GMC. Guess what that warranty specifically excluded? You guessed it—the fuel system. So, in essence, they sold me a faulty truck and then slapped me with a warranty that conveniently danced around the very problem they knew existed.
Conclusion: Trust? Not a Chance Thorson Buick GMC, you’ve shattered my trust like a windshield hit by a rogue pebble on the freeway. I wouldn’t touch your dealership with a ten-foot pole, even if it came with a free car wash. To anyone reading this, heed my warning: Avoid Thorson Buick GMC like the plague. They’re the epitome of used car salesmen—slick, deceitful, and utterly untrustworthy.
In summary, Thorson Buick GMC, you’ve earned a permanent spot on my blacklist. Congratulations."
"I have been asking myself, ‘What did I do wrong? How could I have prevented this from happening?’ The answer is, I did nothing wrong, other than trust Thorson Buick of Pasadena. This was an extremely important purchase for me, as I was a first-time buyer wanting to establish my credit. I work hard for my money, just like any other hard-working American.
I contacted Thorson Buick Pasadena immediately after my truck left me on the side of a highway in San Antonio, Texas, where I was currently working at the time. At first, I humbly asked for some help with this $15k repair that the extended warranty (which I paid extra for) did not cover. I told them I hadn’t even made my first payment on the truck. How could this be? I was told that I had signed a paper stating I had bought the vehicle ‘as is.’ I truly don’t remember signing it, but it is what it is.
I managed to come up with the money, which was all I had in savings. I literally had no other option. I know they will never reimburse me for the repair, but all I want to gain by sharing my story is that I don’t want this to happen to anyone else. It’s not right, and in the end, the rich keep getting richer, and those who are working hard to build and have nice things keep being taken advantage of.
I know that if anyone had sold a vehicle to any kid or family member who works at Thorson Buick Pasadena, they would not have liked it. So why do it to me or anyone else? We work hard to give our families nice things, and I feel like they have robbed my family and me."
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August 2024 by Joel Turner
Firstly, I looked at every car manufacturer company and if thorson buick had a good enough deal for me to drive 200 miles round trip and forget about anything else I was looking at, that says something. Second, the hospitality was unmatched the way the employees were nice to my 4 year old giving him coloring pages while I talk paperwork. And lastly, it was greatly appreciated that they didn't leave me a empty gas tank and I believe they knew I was driving far from speaking with them on the phone, so they left me with half a tank of gas to make it home. That was really appreciated after making a rather large purchase so shoutout to aga, the finance people, and the other sales people that answered my phone call the first time. Only regret is I wish I would've took a picture in their caballero showroom car lol. Looked so nice I didn't wanna touch it.
