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February 2024 by Bryon Hudson
Great experience and fast careful shipping! I look forward to buying more watches in the future.
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February 2024 by 993mike V.
I purchased a Zenith El Primero Sport Chronograph from Ben, and the experience was excellent. Very high-quality photos on their site, which really helped the decision to purchase. Very professional and courteous conversation over the phone with Ben, and you can tell he's a true believer in the watch market. I made the order on Thursday afternoon and the watch arrived to me Friday morning by FedEx in excellent condition! As a fellow small business owner, I really appreciate his competence in making the whole purchase experience pleasurable. When I'm looking for my next watch for my collection, I will check with him first.
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January 2024 by Dennis P.
FANTASTIC seller. Purchased a watch after calling to confirm details on their website. TWBG answered all questions with 100% candor, accuracy and truth. The watch arrived in the exact condition they described and at a price far better than any other I found online. It also came with both the balance of the manufacturer's warranty as well as TWBG's guarantee! Total satisfaction. I will always check TWBG for any future watch purchase.
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December 2023 by Hungry H.
After working with three watch buying businesses, I chose The Watch Buyers Group because of its significantly higher offer price. Finding the business was a bit tricky. After a short wait, my watches, boxes and papers were reviewed then payment of the offer price was provided. The whole process was comfortable and better than expected.
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December 2023 by P
Legit, professional, with good attitude. Pleasure to do business with.
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November 2023 by P The Truth I.
Legit, professional, with good attitude. Pleasure to do business with. Good value for ur money.
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November 2023 by Patrick F.
Excellent watch selling experience and excellent, separate experience with Rolex repair service! TWBG has completely earned my trust, respect and loyalty. As an out of state customer, I was very cautious about doing business with any jeweler in another state and I did a lot of research, but you still worry. These guys performed at 100% at every point of both my transactions by being communicative, accurate, professional, honest, and timely. Specifically, when selling my Breitling, they not only made the highest offer, but it was a flat, specific amount, not a "range" to give them wiggle room To low ball. In fact, the very day my watch arrived to them, they immediately confirmed receipt and paid me by my preferred method. They kept their word and never deviated from the attractive offer made. They even paid for the shipping to them..... Then I sent in my 1999 Rolex for overhaul/cleaning. They again had the best starting rate, sent me pictures and additional information about my piece and soon followed with a detailed itemization of the recommended replacement parts and price for each item. In total the full overhaul was priced below most other company's base rate alone.I was really impressed and relieved. They don't try to milk you for money once u send in your watch. Here's what really sets these guys apart; when I needed to eliminate the total repair time for personal reasons, I decided to pay a bit more for a local jeweler who promised a 3 week turnaround and contacted them to see if I could cancel my order and get the watch back. They replied within one day, confirming that they had not begun the repair, and even though I had previously approved their repair quote, they assembled my watch and returned it to me at their OWN expense! They kept their word, did everything as promised on website and in emails, and went above any other Jewelers I've had....I mean it when I say that TWBG has earned my loyalty. I own 6 luxe, automatic watches, they are officially my first stop for maintenance, selling and buying.
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August 2023 by Todd P.
I have used TWBG services travel times over the last few years. They are top notch and professional. The communication is outstanding and I will continue to do business with them in the future. I currently have a watch being serviced but them and am confident it will be done with much care. A+++
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July 2023 by Amazing Alyse A.
Ben and Mac have been extremely helpful with answering questions and guiding me in the right direction! You can tell they are experts in their field! Appreciate you! Seriously, Ben.. you are an expert in your field! Couldn't appreciate your guidance more. You have earned a life long customer and I have no hesitation to refer you and your company to everyone!
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July 2023 by t nguyen
shopped around online and found this store, great price for the Rolex in mint condition with all original box, papers and tags. fast, friendly and professional service. would definitely buy from them again with no hesitation. these guys are awesome. Love my new Rolex!
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June 2023 by Exclusive Group LLC
Dear Watch Buyers Group Owner/Manager,I am writing to express my disappointment with the way you have been interfering with private conversations between me and my customer customers in your store. As customers we came to get authentication in your establishment, I have always appreciated the quality of service provided by your staff. However, during my most recent visit, I was frustrated by your behavior.Specifically, I was discussing the purchase of extra watch links with my buyer customer when you interrupted our conversation to make suggestions that were irrelevant to our discussion and we proved you wrong. I was simply explaining that watch links could be purchased separately and were affordable, when you entered the conversation and started making pointless recommendations that had nothing to do with the topic at hand.I understand that you may have been trying to be helpful, but your actions were intrusive and unnecessary. As a customer, I appreciate being able to have private conversations with my guest shopper without unwarranted interruptions from staff members. It is unprofessional and disrespectful for you to insert yourself into private conversations between customers.
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May 2023 by Swift H.
Bought a Tudor Heritage Black Bay panda from them. Ben and his team are professionals at the highest level and I can't be happier with my purchase. Looking forward to doing more business together in the near future. Thank you!
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May 2023 by Ernie Schilter
If you are looking for a quality timepiece at a very reasonable price, The Watch Buyers Group is the only place you need to go! I did the whole transaction online. Ben and his team were in constant contact with me. I would highly recommend The Watch Buyers Group. You will not be disappointed.
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May 2023 by Gordon F
I sent my Rolex GMT II in for cleaning and repair. When I got it back, I thought there must be a mistake because they seemingly sent me a NEW WATCH; that's how perfect it was. The process was nicely-managed, too, with clear communications and updates as progress was made. If your watch needs attention, these are the guys you want to do the work. Highest recommendation.
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May 2023 by Mike Ermalovich
TWBG is my new go-to for anything I need on my watches. Seriously, I can’t recommend them enough. Friendly, skilled, responsive, and incredibly reasonable pricing. Thank you guys again!
