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March 2024 by Juliet Katakanya
I am sorry I have to put on star because of just one person. I have nothing bad to say about the doctors I have met and treated me at Synovation group in Pasadena. I Thank them for the difference they make in the lives of many patients. Your kindness, sincere caring, and concern make everything better and are a great encouragement.” “Thank you so very much for taking care of me and being so skilled at what you do. Every day of my life will be better because of you. Mostly I want to thank Dr. Andrew seltzer so much for your kindness and professionalism , I want to thank the staff also for their kindness and professionalism. However, experience taught me that when one is in need, seeing anyone with training who cares and can help is a blessing. I am very weak mentally, I easily break down in any difficult or hard situation. I easily give up Because of some legit reasons and experiences . On February 20, 2024 I met with with a different doctor who’s not my usual doctor, I was sent to the emergency because I was really sick and I appreciate that, I was admitted, while in the hospital I tried to follow up with this doctor, when I was discharged I called again to talk with that doctor and I’ve left so many messages while I was in the hospital I wanted explain to the doctor my situation and what was bothering me, after a day or two the doctors assistant called me but didn’t allow me to say anything instead she was blaming me and she was yelling at me, shutting me up,trying to explain away her harmful behavior by claiming good intentions, I appreciate her intentions, but her actions made me feel more depressed and scared to even thinking of finding another pain management doctor. I’ve had a horrible experience that left me having trust issues.I am still thinking of finding another pain management specialists because of just one rude person.
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March 2024 by Aren
I had a phone call appointment, and the provider forgot to call me, and my appointment was postponed after waiting for a long time. Very unprofessional and they even gave me an excuse that they called me 3 times which I didn’t receive any calls.
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March 2024 by Elysia H
Unfortunately it’s the receptionists that make this place horrible. They’re lazy and make it horrible to get anything done. I’ve been waiting over a month for injections to be approved between my lawyer and the office yet the person they keep saying he has to call, Aquila doesn’t get back to him. I asked if they do disability insurance and the woman acted like she didn’t care and wasn’t giving solutions.. where I had to keep asking for things like having the doc call me back since she can’t tell me the answer.. she said she’d connect me to his assistant and it disconnected (previously when tried to call it disconnected 3xs already). Wait times for an app are also usually a month out, however when I’m there in person the office wait room is always near empty.
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February 2024 by Little Horus
Long waits. The women working at the desk love speak among themselves unprofessional with a foul mouth with b and f words. Keep the unprofessionalism home and not on the medical field. They need to reconsider who they hire. Preferably individuals who are educated that’s for sure
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January 2024 by Dj Phoenix
I been there they have you waiting won't see you if you missed your appointment and it's almost empty in the morning when I preferred to go and they are very rude
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November 2023 by Stacey Smith
Poor customer service. I left a message to schedule an appointment. I Never received a call back.I called back weeks later to be left on hold over 15mins. I decided to take my business elsewhere.
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August 2023 by Ben Shutman
I am a patient here and have been treated by Dr. Levine for almost a decade. He has given my life back after a crazy injury.
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August 2023 by Jimmy M
If I can give this place no stars I absolutely would. Where can I start. I first came here because it was a referral from my doctor. When he could have been dressed properly through physical therapy, the therapist was anything but professional googling over whatever I had on and what fitness club I went to. Not really, addressing any situation. Going off of a book that I ended up purchasing myself because I can do the exercises more consistently. Putting her self in my circumstances not really addressing any issues. Fast forward 34 years later back at the same office for pain management only to be moved around like a musical chair and seen by different doctors starting over which every single one of them. All while scheduling three weeks to a month apart like my pain is going to stop. This last time I was seeing 20 minutes in the waiting room, 30 minutes inside of the actual room, only to be seen for five minutes with no actual solution. Other than an MRI again. Only to wait for the results and the schedule again 30 days later. Three days later I set the appointment because I have no other choice. Only to encounter freeway accident on the 134 which delayed me 15 minutes. Upon arrival they did check then only to tell me the doctor is not going to see you after they already checked me in. While I’m traveling all the way from Hollywood/Los Angeles area. Period excruciating pain, because the previous injection they gave me being that far worse to the point to where I couldn’t even stand properly. They turned me away and sent me away in anger, frustration, and tears. Because I’m at the end of my rope I don’t know what to do. Fast forward to having to speak to my neurosurgeon, who was able to see me much quicker, which resulted in a surgery.. that I attempted to avoid at all cost. Yet now we are July 27 and the day before surgery contacted front desk notify them of the situation they took a message. Which never got to the proper. Department. Resulting in me going through surgery and no post op treatment. Because they haven’t seen me so they need a urine sample. I asked if they can re-change the one from my primary care who just took one prior to surgery. So now I have to wait until they have a opening and their so-called busy schedule just so they can start from point a all over again. There is 39 active an address conditions in my application that they have failed to address. I’m only 42 years old, but this improper care has resulted in additional and unnecessary procedures. Truthfully, when I say, this place really needs a reevaluation and a complete staff change. You need to ask yourself before you walk out of your house. What do you do and why do you do it? If your answer is not to assist others and help others achieve better sense of health and wellness. Then you should opt for a different position something that makes you come alive and gives you Joy. Because you have the health of other people in your hands. If you teach when someone voices, their deepest concern regarding situation’s. On a personal level and emotionally start to make decisions and this is not the position for you. I’m sitting currently at a hospital bed stressing out because I don’t know what postop is going to be. And I can thanks syndication Pasadena for this one. After reading this review, you tell me how many stars you would give this experienceWhat was supposed to be proper physical therapy addressResulted in. Necessary shoulder repair via surgical procedures ,Cervical surgery and now lower back surgery. And yet still have rotator cuff reattachment surgery to deal with after this one. That’s my personal experience.
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July 2023 by Luisa
Before you go down a rabbit hole with all the bad reviews on here, I'll save you the time. Being a former gymnast, I did quite a number to my body. I had successful back surgery 2 years ago, and am now in need of cervical help. This is where Dr. Miesner comes in. His bedside manner is exceptional. He not only listens, but educates. From the moment I walked in, Elba at reception was warm and extremely helpful.I also had the pleasure of meeting the practice's Administrator, Nicole, who treated me like we knew each other for years. We spoke about my process and how much I love that I'm able to access all my records from here on out through their patient portal mobile app.Yes, constant pain can sometimes be unbearable for all that suffer. For once, put yourself in their shoes too, I'm sure there are many days they get treated with disrespect.I highly recommend this location?
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June 2023 by M
Unfortunately scheduling in this place is horrible and late appointment, I was waiting 2 months with pain and suffering to see specialist, besides this the receptionist are unfriendly , they need some smiles with patients!!! Bad experience,Point less waste time .
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April 2023 by Sue Bee
Michella is so unbelievably rude! I have never seen such a disrespectful NP. She needs to find another line of work where she doesn't deal with people! She should lose her job! I'm not surprised to see all the other bad reviews for her. she's worthless!
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March 2023 by Deborah Anderson
Horrible experience i hv had 10 breast surgeries. Bad pain. Mine u I had a horrible worst professionlism with a wanna b Dr. Michelle T. Rude she horrible cuts u off! No consideration empathy notta!!! No manners. She let me go! Said I cld no longer b treated due to a lie she said...she claim I hadn't taken my medication correctly and said that she didn't see my medication in my urine which was around the covid no one went to the office only phn appts. So how the hell she didnt see meds when i didnt tk a urin test in 2020 due to covid. She refused to show me the lab papers. I tried Advocate this situation to her refuse me service to cm bk there she wrote me off! what did they do? Set me my appt with her Michelle T. Who let me go in the 1st place WHAT THE YEK!!!..HER AGAIN THE wanna b a doctor who let me go! I told her there must be some mistake!!!! she never showed me any lab test she was rude obnoxious and I don't like her and I would not advise nobody to ever go there let me go with the worst PAIN mentally & phscially... She's rude unprofessional no professionlism they shld close dwn. Gd luck.. update thank u pain management for your response appreciate it very much
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March 2023 by Norma P.
This review is for Synovation Medical Group and how they handle new patients. It took me more than half an hour to schedule my first appointment with an overseas representative who did not know how to explain the process. I was referred to Dr. Levine after I went to Huntington's ER due to severe back pain. To my surprise, this week I received a text showing that was scheduled with a NP for my evaluation not Dr. Levine, a neurologist! The representative assured me that she was making an appointment with the neurologist. I called their number and left a voice mail explaining that I needed to see Dr. Levine since I would be bringing the MRI image with me. They never returned my call. I called again and the same overseas system answered, they put me on hold for 28 minutes and then hung up! I e-mailed the NP via the patient portal explaining the situation and haven't received a response. It is impossible to communicate with this office. My first appointment is this week and I am already dreading the experience. I will update this review when I see (or I don't see) the doctor I was referred to.
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February 2023 by Razmik Z.
I been there patient for 15 years with doctor Saltier , front desk and appointment department gets worse and rude every year to a point that I don't want to go there anymore they won't help and if u ask for manager they won't connect you , today i find out becouse I am in region 2 they won't give me appointments even due they should according to Optum manager and Optum is mad about that and they have contract with them , don't care about patients at all
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December 2022 by Ana M
AVOID the frustration. I read poor reviews prior to scheduling but unfortunately stuck there because insurance. I thought I got lucky when I was able to schedule the appointment on first call but almost 2 month wait.The same day of appointment I called as I was driving over to inquire about parking. I was informed that my appointment had been canceled because authorization had expired. Yes, somehow they scheduled me in on a day after my expiration date! Further asked me why they had done that...huh. Definitely not worth the headache. Didn't even offer a resolution.