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November 2024 by Lili Cortez
LONG WAIT.. 2 STAFF , AND 1 WAS WITH 1 CUSTOMER WHILE THE OTHER HELPED 16-18 PEOPLE. horrible
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October 2024 by Steven Esquibel
No greet when you come in. Think there's a line you just waited 10 mins to be told that you have to register at the entrance a table easily overlooked when you come in. Would have appreciated a notice about this before asking out of confusion when someone cos infront of me. Happen to everyone else who came in after me. However once I got called up Ryan was professional and smooth with the service I needed. 5 stars if they could greet with explanation upfront of coming in.
Still I think you for solving what needed solved
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October 2024 by Tara Smith
Avoid spectrum at all costs. I just wanted to drop off the equipment they have been calling me nonstop about and they are making me wait for what looks to be an hour. I just need to return equipment and they have two people working and eight people ahead of me. Why isn't there a system to do this self service? Why not have enough people to facilitate this without waiting for hours after you aren't even a customer anymore? This is ridiculous.
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October 2024 by Will M
Nick was very helpful! be sure to make an appointment before you go
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October 2024 by Elaine Lu
I would give negative stars if I could! If you want to close an account, you have to call customer service and stay on the line for more than 2 hours! And the worst thing was they finally created another new account without my authority! What a SCAM! Several weeks later, I received the bills from two different accounts for the same address. After several long-time waiting calls, I was sent to the local store eventually. However, the staff said they could only close the accounts for me; they could do nothing about the billing issues. Yesterday, I received the bill from the unauthorized account again with the balance due from last month. I'm sure that I would get a penalty if I keep ignoring the bill, and I don't want to waste my time dealing with the customer service and store staff circling endlessly. So I decide to pay for the balance due which service I have never ordered! So if you don't want to have the same experience, just stay away from Spectrum!
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October 2024 by Sasha Darling
Every time I come here I have to wait at least an hour. Today I even had an appointment and still had to wait 45 min.
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October 2024 by Alexander Chu
Nick did a great job and made my experience very smooth!
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September 2024 by eric thom
Good staff help me port over my phone from another company. Saving me a ton of cash in the long run.
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September 2024 by Sean Collins
All I have is a modem for Internet and my bill is $90 a month! The prices are insane and NOT worth it!
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August 2024 by Jeffrey Tran
Hard to find. The shopping center is HUGH. There was a line with only two counters. Maybe it's best to have Spectrum in a smaller plaza.
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August 2024 by Onney Trujillo
Went to make payment cash machine not working
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July 2024 by Carol Chiu
Ryan the store manager was super great and helpful. Pleasant nice friendly professional and very patient and helpful, I left very content and satisfied with my problem resolved.
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July 2024 by Vincent W
I was promised to receive $100 gift card since I am a new customer. I never received anything from the time I signed up until this day and it has been more than 3 months. What a rip-off and scam.
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April 2024 by Michael Smith
Waited about 20 minutes to resolve my issue. The store is clean and associates pleasant to work with.
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April 2024 by Peter Wrate
I had a problem with my phone not charging.The place was clean and full of customers, it looked like I was going to be there for a long time, so I found a seat. I looked around at some faces full of frustration, I saw i was 7th in line. Then I started messing with my phone, trying to charge it at outlets provided....then a call next in Q, then another...."Last call for Mr. ___, then a new name soon I was next, I'm grateful that some had to leave.It was better than I first assumed.Very knowledgeable services provider.
