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March 2024 by David Mathess
Chris the tech was amazing really took care of our 25 year old riding lawn mower and his customer service was great very professional and personable. 5 stars
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March 2024 by Timothy Durfield
Excellent technician!
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March 2024 by Patrick Kearns
I am not giving any stars because the tech that showed up 1 1/2 hours late for the first appointment showed up 45 minutes early for the second and gave my wife a very rude attitude!! Told my wife it was “ fixed but it makes a noise, if it gets worse just call and make another appointment” Really not helpful at all!!NEGATIVE 5 STARS FOR THIS TECH!!!
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March 2024 by Jeannette Long
I glad this is over.
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March 2024 by Martin Chao
Attention Sears: The service is terrible! The technicians have repeatedly said they will not move the tandem washer and dryer, until we hire someone to pull out ourselves and remove the dryer ourselves. They state that this is the policy. If so, how do your technicians do their jobs if they cannot move any appliances? Please train all technicians to be able to move appliances in order to do their job! Change the silly Company Policy. Please have management call me to address the failed policy and service.
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March 2024 by Patrick Holland
Technician was friendly and thorough. Did a great job. and he fixed the problem. Very nice fellow. Will ask for him again if we need service.
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March 2024 by Mabel Takenaka
I replied to your feedback request & gave your serviceman 5 stars, but you replied to my feedback informing me that it was not complete so let me give you a further account of my experience:My washer has been in disrepair since Oct. 26, 2023. There were numerous calls made to you. Your telephone operators have been empathetic, and your repairmen did their best to accommodate me; however, their hands are tied because your business office sucks!!! You have caused me much anguish. Now that my washer is in working condition after nearly 5 months of disrepair, and I AM thankful, I would like to let you know your system needs much improvement. In this busy world that we live in, taking 5 months to resolve a problem is unacceptable!
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March 2024 by Albert Nakata
Requested that Top Loading washer works fine so do not need service.
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March 2024 by Silvia Leal
Matthew has excelent customer service, took the time to explained everything that he did, took the time to check and clean the dryer something that the previous technician didn’t do and went above and beyond to help us getting the services that we needed. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ this is what he deserves ..thank you Matthew !!!
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March 2024 by Mary B.
He arrived on time, explained all the diagnostic procedures and worked efficiently. I am completely happy with George !
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February 2024 by Todd Berger
Mark was great! Super nice and helpful.
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February 2024 by Billy Carpio
Great technician showed app on time very clean and professional. He answered all my questions & concerns Unfortunately we couldn't repair because of parts being discontinued.
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February 2024 by Rosemary McAlary
Very professional and knowledgeable. Fixed my oven and keep my kitchen clean.
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February 2024 by Shelter LA
The technician was extremely knowledgeable and helpful and friendly. Even though we were his last stop he searched for a part and drove to pick it up so we not be inconvenienced over the weekend.
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February 2024 by didier keymeulen
great technician