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March 2024 by LeAnn T.
This is a difficult review. We've bought products from this store for years (since they were Plummers) and always had great success. With our most recent purchase we were not so lucky. We purchased a coffee table, end tables, and C tables for our living room - Massimo brand. It is a smoked oak high gloss finish. Given the finish, we knew we were going to need to be very careful with what was placed on the top of the furniture. The problem is that within a month we started seeing scuffed spots where the TV remote had been placed, etc. When we inquired as to how to remedy/combat this issue there was no assistance and no way to contact the manufacturer for help. I'm posting this as a buyer-be-ware so that no one else finds themselves in the same situation (money spent, can't return, can't be repaired, etc.).
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February 2024 by Beverly S.
In there on Saturday...Told to come back for an item on Tuesday for the sale price...got there on Tuesday and albeit the salespersons recognized me and the conversation...the sale on the item was not honored... I would have purchased on Saturday and not wasted gas and time had I known I was going to be lied to. The manager refused to talk to me. I have purchased many items before from this establishment but will no longer in the future Won't waste my time at this store in the future
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January 2024 by Karen D.
I purchased a Stressless leather chair from Scandinavian Designs in Pasadena, California. I love the chair, it's comfortable, reclines and supports my back, which was the primary requirement I had when trying to find the perfect chair. They offered a number of colors and sizes. The customer service was superior! I highly recommend the store and their products . I feel I received service beyond my expectations. I must say, the chair is worth the price. Looks perfect in my family room; everyone wants to sit in it, and it is comfortable!
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December 2023 by Sonia Rudolph
My husband and I highly recommend Scandinavian Designs in Pasadena. They have a wonderful selection of great, high quality furniture and a very knowledgeable sales staff. Our furniture was delivered exactly when it was promised and assembled on the spot by skilled delivery men. We look forward to shopping with SD for our next furniture purchase! (Additional note: the have great sales on decorative items!)
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December 2023 by Chen Huang
Scandinavian Designs is one of the best furniture stores I like to visit regularly. They have good selection of furniture with affordable prices. The staffs are also courteous and friendly. Definitely recommend go check out their warehouse before purchasing elsewhere.
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December 2023 by Ray S.
If you love MCM design then do yourself a favor and check out Scandinavian Designs. Beautifully designed, high quality furniture at reasonable prices. Many items are made in Scandinavia and delivery times can be a bit long but well worth it.
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December 2023 by Liz C.
I love my white Italian gloss bedroom furniture. great quality and classy. i also purchased a white leather recliner and it's greatly designed with different head and foot options. The quality furniture at Scandinavian has great price ranges as well.
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November 2023 by Karen de Vries
Scandinavian Designs sells superior products! Beautifully designed and constructed! I purchased one of the leather stressless chairs and can't say enough good things about it. The leather is top quality. The structure of the chair is designed to help with back problems; the mail reason I purchased it. It fits right into my family room design and is the "go-to" chair for everyone.The staff was extremely helpful, answering all my questions, helping me when I returned to actually purchase the chair. No pressure, only help when I asked for it. I highly recommend Scandinavian Designs. I will be shopping there again soon.
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November 2023 by Monique Medina
Terrible service after spending a large amount of money . The Pasadena staff is the reason for this review. I had an issue and the store manager did not call me back. The employee (Steve ) was rude and uncaring. I had to take the issue to the District manger to get it resolved. I should have read the yelp reviews before I bought from them?
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November 2023 by Anshu Pathak
Was impressed with the quality and design of the furniture at this store. Very satisfied with the bar stool I purchased - it was modern looking, well made and attractive.
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November 2023 by Ray Sanchez
Beautifully designed furniture that is both high quality and reasonably priced. Customer service was excellent.
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November 2023 by Liz Canadas
I just received a beautiful Voss leather recliner - very professional delivery and on time. Love the quality of Scandinavian designs
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November 2023 by sung l.
I am writing to express my disappointment with my recent experience at this store. Yesterday , my husband and I arrived at this store around 5pm to purchase two stressless recliners. When we first walked in, there were two employees who did not even look at us. No one asked if we need help! We felt uncomfortable, but we continued shopping. We eventually asked for help from a female employee. She seemed uncomfortable from the start we talking to her and answered our questions with a dismissive attitude. We decided to buy two recliners, but the sales process was very slow and unpleasant. The saleswoman, seemed to have no knowledge about the products in the store and was clearly annoyed by having to explain them to us. When we changed our mind about the color of the second recliner, she shook her head and frowned, clearly annoyed. We felt very uncomfortable during our entire shopping experience. We were so disappointed with our experience that we decided to cancel our order, even though we had already made a deposit. We were immediately refunded our money. I am a business owner myself, and I am genuinely curious whether this store treats Asian customers differently. I am also curious whether they treat all customers this way, or if it is because we were purchasing a $6,000 recliner that they thought we were unimportant. I am truly curious if the owner of this business encourages their sales staff to be rude to customers like this. I have never had such an unpleasant experience before.
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November 2023 by Jennifer M.
I have been waiting about 9 months for an item that should have been delivered in 4-6 months. The store is unresponsive and does not follow up. They claim they will call back with updates and they do not. I am starting to believe the item was never originally ordered. The item was paid in full. Their offer was to deliver the item for free when it is finally ready. Which was included in my order already I hope this issue can be resolved so that my review can be updated.
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November 2023 by Sandra S.
We purchased 3 chairs. They are very comfortable. They are very beautiful. I think we've had them for about two years, and they are holding up great!