-
March 2024 by Crystal House
They broke off my rear view mirror and reattached it with double sided tape so it eventually fell off while I was driving. I’m not able to actually get ahold of anyone to make it right
-
March 2024 by Royce Hanes
Once they finally receive my windowThey came out and installed it. A great job was performed, and it did not take long at all.
-
February 2024 by Kelsey Redding
i'm sure their service is fine, but you will spend 2x as much here as you will anywhere else
-
February 2024 by Maricor Co
Stephanie, the lady in front, is excellent in what she does. She has the knowledge and on top of that, the “extended patience”, to discuss things repetitively to their overwhelmed clients; The rest of the staff are great too!Smooth and easy transactionGreat hoursKnowledgeable and efficient staff
-
December 2023 by Rodrigo “funning”
Unfortunately my window had two long cracks and repairs weren’t available, but replacement service wasn’t that bad. Solid customer service and my windshield is back in service.Huge thanks to Kristopher for doing an excellent job replacing my window(took about an hour or so). Looks brand new and I’m very satisfied with the replacement. I definitely recommend this spot for your broken windshield replacements. I highly recommend you set up an appointment because I believe it would be hard to do a same day as a walk in.Hopefully I don’t get an another broken windshield but I’m glad this spot is here to fix it with no issues.
-
December 2023 by Seth M.
Do not use this location.Had an install and the windshield was defective. It has thousands of little pits everywhere but you can only see them at night or under a flashlight.Windshield was installed Friday brought the car to them 5 days later on Wednesday and told them about the defect. They examined it, agreed the windshield was defective and scheduled a replacement two weeks later.Day of appointment I get there and the owner/manager Chris refuses to replace the windshield saying I damaged it between Friday and Wednesday and that it would cost him money to correct it. He continued to insist there was no way it could have been installed with the imperfections even though he examined it for 20 minutes before we realized you needed a flashlight to see it during the day.
-
December 2023 by Isabella Milino
Was a great experience . My service advisor Quidoles was amazing . He was very well informed with everything. Also a very honest man I appreciate him being honest about things I may or may not need for my car . Window was done in 2 hrs and I was very satisfied with my window . Also very glad they were able to get me a bmw window like I asked ! A little extra but totally worth it b
-
December 2023 by Tony S.
I recently had my windshield replaced by Safelite AutoGlass, and Technician Ignacio did a fantastic job. His work was flawless, and he was professional and friendly throughout the process. I highly recommend Safelite AutoGlass, especially with technicians like Ignacio.
-
December 2023 by Chef Avinash Kapoor
Job was done on time. Good or bad. Need an appointment,which takes at least 1 week. Staff is very courteous and friendly. Great service
-
October 2023 by Paul Austad
I scheduled my appointment for a recalibration this afternoon and when I arrived they already did their homework and were able to tell me what I needed to do. Stephanie and the manager, I think Chris, reviewed my options and found the best way forward.They could have easily put the recalibration on me; but provided a solution that was honest and beyond fair to me.I hope I don’t have to, but I will come back to Safelite Pasadena if I have another window issue. Thank you!
-
October 2023 by Milton Sett
Awesome experience at Pasadena Safelite location. Altough no work was performed on my car their honesty was reflected. Very nice vibe from the moment you walk in. Will definetely do business with them when needed. Thank you very much for your advise and honesty. You have a potential customer in me.
-
October 2023 by Tigerstws
I had a 1pm appointment and they took me in on time. Did a great job replacing my Windshield. Highly recommended
-
October 2023 by 何华江
Their service was fast, I went over and they told me it would take 2 hours, but in fact they were done in 30 minutes, thank you very much.
-
October 2023 by Samuel Ortiz
I'm very disappointed. I took my wife's brand new car to repair a tiny chip on her windshield, but now it is 2x more noticeable with 4 cracks spreading from the center. I was told I would get a refund but this work is unacceptable. Now I'm going to spend $1000 for a replacement.
-
October 2023 by Kyle S.
Booked a *morning* appointment roughly a week out.Dropped off my car at 8:45am. Received zero communication all day and called at 4:00 and was told it would be ready and to show up around 5:30.Still zero texts all day.Showed up at 5:15 and was told 25 minutes. Waited outside until they pulled my car out after 6:00pm.THEN I started receiving text updates. I understand that things can happen during a work day but my car was at the shop for 9+ hours, I received zero communication that I didn't initiate, and was offered no sort of compensation to offset the whole day.For what it's worth, the windshield looks good and the guys at the shop were friendly.
