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June 2024 by Tom Bruttig
Service received from Rusnak and especially from our service person Eden is second to none!! Diagnosis of the problem with our car and a phone call to let us know. It’s all in our warranty and it’ll be ready shortly is the type of service that you should expect from only the best.
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May 2024 by Marsha Ellis
Customer service is always awesome. Eden is especially helpful and attentive to my concerns when I visit the service department. I always feel that my vehicle is in good hands at Rusnak!
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April 2024 by Chris Petrosyan
Exceptional Service!!! Thank you very much for the professionalism, warm hospitality and a quick turnaround…..
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February 2024 by Christer Andreasson
Very efficient check in and service! Regular maintenance was performed in less than 2 hours!!
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January 2024 by Christine Brackins
Jennifer at Rusnak Maserati is wonderful. She is efficient, communicates clearly, and took care of all my needs quickly. Thank you Jenn!
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January 2024 by Sevan Harabidian
Ten days before Christmas, a disturbing incident occurred – the windshield of my Maserati Levante was inexplicably shattered by a brick, thrown by a homeless individual in Santa Clarita. Despite the incident being captured on security cameras, both the authorities and my insurance provider appeared unsympathetic, which compounded the distress of the situation.Given the impending holidays and our plans to host family gatherings, the need for our SUV became absolutely paramount.I devoted countless hours over the following week contacting my insurance company, only to be met with frustrating responses insisting I exclusively deal with Safelite. Upon contacting Safelite, I was disheartened to learn that the windshield was a specialized order, necessitating a 4-5 week wait for it to arrive from Maserati, followed by an additional week for replacement. This news left me feeling utterly disheartened.In a moment of desperation, I contacted Rusnak Pasadena, a dealership where I hadn't previously made any purchase from. Despite the late hour, I left a message for their service department and arranged to have my car towed there. The next morning, I received a call from Jennifer at Rusnak Pasadena's service desk, offering me an appointment for the following day. Little did I know that this encounter would become a turning point, marking the start of an exceptional customer service experience.Upon meeting Jennifer, her warmth and genuine empathy were immediately evident. She assured me that she would handle everything from that point onward – managing the insurance process and overseeing the repairs. Given the stress and disappointment from prior interactions with my own insurance company and SafeLite, I was initially skeptical.However, Jennifer's kindness and professionalism soon began to reshape my expectations. To my surprise and immense relief, Jennifer graciously provided me with a loaner car, a brand new Maserati Levante, to use while my car underwent repairs. A few days later, Jennifer reassured me that despite the holiday rush, everything would be managed efficiently.After Christmas, Jennifer informed me that the repairs were completed, and my car was ready for pickup. Upon arriving, not only was the windshield fixed, but Jennifer also shared that a faulty rain sensor and battery had been replaced, and a loose interior panel fixed, all at no additional cost. The car was meticulously detailed, leaving it feeling as good as new.At pickup, settling the insurance deductible was the only thing left for me to do – Jennifer had seamlessly managed everything else. Her exceptional kindness and the outstanding service at Rusnak Pasadena made me feel like a valued VIP celebrity customer, despite my lack of prior purchases from them. Jennifer's dedication to exceptional customer service was truly unparalleled.Rusnak Pasadena is incredibly fortunate to have Jennifer on their team. Her commitment to excellence has secured my loyalty, guaranteeing my future business. I can't help but sing praises for Jennifer and the entire team at Rusnak. For me, Rusnak now signifies unparalleled VIP service. Trust me, a visit to Rusnak will exceed your expectations.
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November 2023 by Alfred Mirzayan
Joseph always does excellent work
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November 2023 by Jay Shin
Perfect !!Service advisor Joseph Yu provided 5 + star service.
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October 2023 by Randall Loker
Mitch was outstanding in every way. Super helpful, responsive, honest, practical. Can’t say enough.Services: Transmission
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September 2023 by Jimmy Hong
Best of the best.. Service advisor Jennifer Lew was very professional and prompt. Thank you so much.
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September 2023 by Joe Povod
Brian edwards is the real deal !Took care of all my needs with my Bentley , respectable , honest man , in a world full of lies !If You go here , ask to deal with him !Services: Steering & suspension repair
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August 2023 by Steve Oakley
Great service. Shoutout for Joseph in Service!Services: Steering & suspension repair
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August 2023 by Gregg Woods
Jenn, thank you for being so pleasant.
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August 2023 by Hengyuan Liu
Michael was wonderful helping me to purchase my new car. Professional and helpful on making plans. Good experience.
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August 2023 by D S
Top notch service as usual. The best experience out of any local maserati service center.Services: Electrical
