-
March 2024 by Victor W.
Nice service and great products but without the Groupon deal, it is a little pricey. But the advice is great!!
-
March 2024 by Viviana J.
I was recommended to this store by Dr.DeLaCruz after my visit with him for my running injury upon my inquiry for a good store to get running shoes. I've never been to a specialized running store to do a gait analysis or a shoe fitting for that matter, I always assumed I knew my own foot. Boy was I wrong! From the moment I stepped in, Michelle took the reigns and let me tell you, she is an expert! I waited to do this review because honestly I wasn't quite convinced with the shoe Michelle recommended for me. It felt comfortable but it was different from what I have always worn. I have been wearing Nike Pegasus forever and that felt comfortable for me because that's what I have been use to BUT my body has been suffering injuries left and right. Foot numbness, plantar fasciitis, and more recently a bad strain. Michelle explained what I may need based problems and preferences I explained to her and also the results of my gait analysis and found the perfect shoe for me. I have been wearing them for about two weeks now and my foot loves this shoe! No numbness, lots of roomy space but still gripping my foot and my arch is supported in a way I enjoy and didn't realize I needed. Strangest part of this whole process is I have been wearing a 6.5 shoe and never knew I have one smaller foot and one larger one I need a 7.5 to avoid all above mentioned problems. I learned so much about my foot. Wearing my Pegasus now feels so strange, so tight and lacking support. I feel as if I have a better gait now and I am excited to come back in a few months once my injury heals to do a new gait analysis and get a new pair of shoes. Thanks Michelle, Ill try to make it to one of the DogHausRunningClub or RunWithUsPasadena runs after my marathon.
-
February 2024 by Louis M.
Arthur is AWESOME! I came in with a very specific question about what I could do to stop the numbing in my toes on my right foot. He put me through a few diagnostic tests and observations, then recommended a few stabilized shoes. I had been running on neutral shoes previously which were causing the problem. I bought 2 new pairs and both work like a charm. Run With Us is a real running store that has real runners working there. I've been to a few other chain locations in LA and have had bad experiences at all of them. I can't say enough about Arthur in particular and Run With Us. If you are serious about running you need to visit this store!!!
-
February 2024 by Daniele R.
Sales person was not helpful, he was loudly chewing gum with his mouth open, took 15-20 minutes in the back supposedly looking for shoes to show me, then brought out shoes that were not even my size. He seemed more interested in his phone than helping me find suitable shoes, and did not offer to measure my feet on the machine they have there.
-
January 2024 by Amy T.
So grateful that there is a running store in Pasadena! The staff, especially Peter, was so helpful today when I went to look for a pair of walking shoes/ every day shoes after my bad experience wearing some new Adidas that were too tight and caused some lasting toe discomfort. Peter was so patient in taking my foot measurement, assessing my gait, and showing me all the shoes that would fit my lifestyle needs. Extremely satisfied with my new Asics and I will definitely come back!
-
January 2024 by Jose A.
I just want to say that the staff are very attentive and friendly. I walked in and Peter immediately helped find the right shoes for my feet . He took the time to explain why I needed a specific shoe. Thanks again Peter for all your help.
-
January 2024 by Brian J.
Great service from the team here at Run With Us. I was immediately greeted and supported by one of the ladies. She was very knowledgeable and helped me understand what kind of shoe I needed for the activities I wanted them for. She also helped me learn about my feet and that I have been wearing the wrong size shoe for a very long time now. After a few questions she showed me a few shoes and helped me see the difference in what I normally get versus what I need. The customer support and care was top notch and I walked out with a very comfortable and supporting pair of shoes.
-
January 2024 by Dan S.
I was visiting from Northern California for the Holidays and staying locally with family. I had been having issues with some models and inserts where I felt like I had been sliding out of the shoes. I was told by a "running shoe store" in the Bay Area the I pronated and needed inserts... Staff Member James greeted me and very quickly went to work. We tried two styles of Brooks models and I was able to choose a very comfortable pair. I felt very happy with his service and he was able to work with my spouse a few days later in selecting an appropriate new pair of shoes. I am happy to say that I had great experience, I will plan regular visits in the future. Great service and staff go a very long way, I'm totally satisfied.
-
December 2023 by Mark M.
Wonderful shop! Fair prices! Great selection!Phenomenal staff! Have been shopping here for over 25 years!
-
November 2023 by Rob F.
We used to rely on RWU for expert and professional advice, but the level of running expertise, professionalism, and service has deteriorated the last couple of years. We have had at least two mis-sizings and experienced poor responses about them. In both cases we were saved by direct warranty with the manufacturers, but we wish RWU would have taken more responsibility and had more expert salespeople in first place. In one case our inquiry resulted in a customer service person arguing that a half size too big "isn't that much." For any serious runner this is unacceptable. I hope they can regain their standing in the sport, but for now I would find another place to get your serious running shoe needs met.
-
November 2023 by Chango M.
Wide selection of shoes. They also have a machine that points out your pressure points and to select what type of show to get.
-
October 2023 by Simon C.
Great staff, but products are expensive. Was buying my kid tops and bottoms for cross country running but just too pricey, considering I bought said items for a third the cost on Amazon. It's a good place for quality running shoes though. Also, parking is small and limited. The other thing that stung me is their return policy sucks! 30 days on most items. They don't tell you that on your receipt, but have it on some paper board at the counter.
-
October 2023 by Michael B.
This is the second time coming here. The service is always the best here. I was in and out in no time. He got me 3 shoes to try out and I loved one of them. I felt like Cinderella. This is the one for me.
-
October 2023 by Derek ..
Great running shop. The most reliable running shop I know. If I need something they are able to accommodate. I had them order me the Saucony Ride 16 in black. The order arrived in a fast time and they called me to pick it up. Last season I bought the yellow colored Saucony Ride 15 from them and those shoes worked for me really well, and still do.
-
October 2023 by Joel Galindo
Customer customer service and I love how knowledgeable they are! They helped us fine the perfect shoe for my partner and myself!
